Business ProfileforVanmoof USA Inc.

BUYER BEWARE!I've been a VanMoof customer since June 2023, and this company is a scam (on the verge of bankruptcy) with zero customer service. I leased a bike through them (12 month agreement), and have had a terrible time since day one. The bike I received didnt include installation instructions, and contained various pieces of junk in the box. When contacting customer support (before they went bankrupt), I was given zero support outside of automated bots that couldnt answer questions, and incorrect/outdated FAQ and reference materials online. Within the first week the shifter broke. Requesting a service appointment, I had to wait near 3 months (Sept 2023) to get it repaired, all the while having to pay the lease payment and them not offering an alternate repair location. Upon dropping off the bike for repairs, I was told it was take upwards of 1 month and no loaner bike would be offered (again, no credit for out of service bike). The repairs were several hundred dollars, but thankfully my lease program included the premium maintenance package. Thereafter, my bike was stolen (with the lock system enabled). The *** tracking location didn't work, it was never able to pair with my iPhone, and they provide no updates/support for attaining a replacement bike (per terms of their agreement). I can confirm there is ZERO customer support. Chat system online has been disabled, there is no phone number, no email address, and multiple BBB complaints have never been responded. The company is removed the payment method option from the website, disabling a user from changing payment method or discontinuing payment (potentially illegal?) because of the vendor not meeting their terms. I love ebikes and more green friendly travel options, but I cannot support or recommend VanMoof to anyone.