Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Rentals and Leasing

Buggy TLC Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

Customer Review Ratings

2

Average of 12 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Rosa B

    Date: 04/27/2023

    Rented from the ATL location. Buggy is a ************ with no real business etiquette. **************** needs immediate improvement as they will scan your calls and purposely not answer when they owe you money or need to make corrections on your account. They yell over the phone, how unprofessional. The customer service team is extremely rude and make so many false threats to disable your car. They also do not have great communication when noting your account (they dont make the notes they say they do), so prepare to receive a threatening call over an issue you literally just discussed with another team member moments prior. Billing system is severely flawed, you can be charged at any time with no notice. Charges arent itemized, plus there are random charges and credits listed in your account. They also called me to apologize for taking an extra $100 out of my account with no notice. Who does that?! They need to obtain a chain of command for standard operating procedures and addressing customer inquiries as every time Ive been on the phone with the billing department, theres never any answer to my request to speak with a supervisor or manager. App not functional whatsoever. No opportunity to add or change the card on file without having to go through them. Theres no copy of contract able to be found anywhere. Theres not even a real protocol for accidents and how the charges work from such events. They charged a damage fee for a car that wasnt even damaged, per the technician in house. The list goes on headache and stress is all youll get working with this company. Its unfortunate, as they really had the potential to create a monopoly in the car rental world. Disappointment all around. Just **** it up and do **** or Hertz.

  • Steven S

    Date: 12/28/2022

    I have been with Buggy TLC for over 5 years. I recently had the pleasure to work with Fahad. He helped me with a technical issue with Uber with professionalism, patience and a clear knowledge and understanding of my problem. He was able to resolve this issue promptly. The care and level of respect he showed me was very appreciated. Thank you again Fahad. Buggy would benefit greatly by having Fahad to train their other customer representatives to be trained by him how to work with their customers.
    Sincerely ****** ******

Buggy TLC Rentals is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.