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Business Profile

Wholesale Small Appliances

Summit Appliance

Reviews

Customer Review Ratings

4.03/5 stars

Average of 62 Customer Reviews

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Review Details

  • Review fromFrank A

    Date: 05/01/2023

    5 stars
    All great.people from the **************** to the Warranty Dept...one more helpful than the next..****** is the best...He got my issue resolved and got me a.new Ice.maker.sent to me by Summit...Also **** and ******* are great with customer service...
  • Review fromChrisy F.

    Date: 04/18/2023

    1 star
    **** in customer service was absolutely terrible. She was incredibly unhelpful. After spending nearly $2000 on an ice machine that arrived damaged, she told me there is nothing that Summit Appliance can do about it even though the unit is warrantied for a year after purchase.

    Summit Appliance

    Date: 04/19/2023

    Hi Chirsy- What you are missing to inform is that your unit was delivered last year by whom you purchased it from and has cosmetic damages that happened while the unit was being delivered, Cosmetic damages have to reported 30 days after delivery and not close to a year later. Unfortunately this is something not covered by the manufacturer warranty and reason why we referred you back to the place where you purchased it from. We're more than happy to assist with parts if parts are needed to repair your unit but in terms of replacing it this has to be through whom you purchased the unit.

    Summit Appliance

    Date: 04/19/2023

    Hi Chirsy- What you are missing to inform is that your unit was delivered last year by whom you purchased it from and has cosmetic damages that happened while the unit was being delivered, Cosmetic damages have to reported 30 days after delivery and not close to a year later. Unfortunately this is something not covered by the manufacturer warranty and reason why we referred you back to the place where you purchased it from. We're more than happy to assist with parts if parts are needed to repair your unit but in terms of replacing it this has to be through whom you purchased the unit.

    Chrisy F.

    Date: 04/19/2023

    We purchased appliances as our home renovation began. We had heard stories of appliances being back ordered, etc. and many consumers having to wait more than a year for their desired selections to return to stock. We ordered appliances 6 months in advance and placed them in storage upon arrival. The shipping box showed no damage so we had no reason to open the ice machine. Upon installation we realized the ice machine was damaged well beyond cosmetics. It truly looks like it has been crushed from the top and both sides. It will not stand straight and cannot even be installed properly. I am furious that Summit has been less than helpful in assisting with a replacement. The unit doesnt even work. It wont even turn on! I can only urge and advise other consumers to not invest in Summit appliances as the quality of their machines and customer service is truly lacking. If they themselves wont even stand by their product, why should you?
  • Review fromBarbara L

    Date: 04/10/2023

    5 stars
    The staff customer service is awesome. I have worked with several different issues and as a customer ***************** is excellent. I feel qualified to make the statement as I was a Professional Trainer and travelled 22 states for 20 years for a large management company out of *********, **. I trained CEOs, Maintenance Engineers and ************** and the first day of their 3 day training was on **************** and how important it is to whether a company grows or goes under because of unhappy customers, especially with the technology we have to use today :-)

    Summit Appliance

    Date: 04/11/2023

    Thank you for the kind words regarding **** and the service staff. **** is a valued member of the team and will be recognized/acknowledged for your post.
  • Review fromGina S

    Date: 04/07/2023

    5 stars
    Really appreciated ******* help and explanation on how to attach a panel ready door to the beverage cooler. I called tech service and was connected with ****** who had me go on WhatsApp video. He walked me through the door installation and was so helpful and clear! Such a great experience. Thank you!!

    Summit Appliance

    Date: 04/10/2023

    Thank you for the kind words regarding ******. He is a highly valued member of our team and will be acknowledged and rewarded for your positive review.
  • Review fromHayden N

    Date: 03/20/2023

    5 stars
    ******** V helped me with my issue all the way through. We do a lot of business with Summit and can't thank ******** V enough for her prompt response to get this issue resolved.

    Summit Appliance

    Date: 03/21/2023

    Thank you for the kind words regarding ********. Ahe will be acknowledged for your post.Again- our thanks
  • Review fromGinger W

    Date: 03/17/2023

    5 stars
    ********* S just helped me over the phone to get a service appointment for my Summit gas range under warranty. She was very personable, clear, and the whole process took very little time and was so smooth. Thank you.

    Summit Appliance

    Date: 03/20/2023

    Thank you for the kind comments regarding *********- much appreciated. She will be acknowledged for your positive posting.Thank you again
  • Review fromMary Ann S

    Date: 01/30/2023

    5 stars
    Just wanted to commend ***** *. a customer service rep from Summit Appliance. We had an issue with our beverage cooler and she went above and beyond to obtain a resolution for us....she was the best and I hope she will be acknowledged for her ability to resolve such issues. She should be considered a valued employee!
    **** *** **

    Summit Appliance

    Date: 01/31/2023

    Thank you for the kind words regarding *****. She is certainly a highly regarded employee and will be acknowledged due to your posting
  • Review fromCarol C

    Date: 12/16/2022

    5 stars
    CUSTOMER SERVICE AT ITS FINEST. Needed assistance in purchasing Summit's SWC007, 7 bottle beverage cooler. I called Summit and ending up speaking with Tech person ****** ******. What a godsend. He provided information that was not on the website. He allowed me to send pictures of the space and advised me. He did so with certainly and willingly. My delivery is finally set up and I'm loving it. Thanks again ******.

    Summit Appliance

    Date: 12/30/2022

    Thank you for sharing your experience.
  • Review fromRo L

    Date: 10/07/2022

    5 stars
    ****************** was very attentive and helpful on the phone. Purchased the 24" refrigerator, a 24" convective electric oven, and a full-size dishwasher for a small kitchen remodel. Products work great. Ordered a couple of spare trim parts by calling directly and customer service was prompt, friendly, and attentive. Best appliance customer care I've had in a very long time. They know what they are selling well.

    Summit Appliance

    Date: 10/10/2022

    Thank you for your kind word. Here at Summit we strive to make every customer experience a world class experience.
  • Review fromEva S.

    Date: 09/27/2022

    5 stars
    Thanks to *************************,I had problems with the refrigerator I purchased and she helped a lot. Very professional.

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