Business ProfileforSummit Appliance

This is a review of the Summit FFRF24SS compact refrigerator as well as the company's choice of authorized retailers and their treatment of customers. Summit refuses to stand for the quality of their products. They list product features on their website, such as the db level of a unit, that are completely wrong. They are complicit with the retailer, appliances connection, by allowing them to be selling damaged products for which they take no responsibility.I bought the FFRF24SS as an upgrade to the 10+ year old undercounter Summit (discontinued version of the CT661WBI) that was in my apartment. This is the most expensive fridge I have ever had. It has been a complete nightmare. The fridge is the loudest fridge I have ever encountered. I have lived in *** studio apartments for the past decade and have lived, worked, and slept in the same room with all kinds of fridges, cheap big fridges and small ones like the one this fridge was replacing. Some of my friends have humongous fridges. And never ever have I experienced this level of noise. Yet, Summit insist this is normal, gaslighting their customers.Further, it is not coming on a couple of times a day, it is coming on every couple of minutes!! Constantly! Moreover, the db level of the refrigerator was stated to be **** dB on Summit's own website, it is actually between ***** dB. Yet, it is normal??I can't tell you whether this is a feature of the FFRF24SS , because this unit arrived damaged. A summit technician came twice to inspect the unit and finally discovered damage in the back of the unit. A big dent. The unit had potentially been dropped. Who knows. Yet, Summit tells me that this is normal and tells the retailer that the fridge is functioning normally and there is nothing wrong with it.Summit tells me that appliances connection is responsible for returns. Appliances connection tells me Summit is responsible for returns. This remains unresolved. I will update my review if there is a resolution.

Hi *****- The decibel level of this refrigerator is **** dB which would be normal for an under-counter refrigerator with side x side doors and a combination freezer, and refrigerator. Your type of flooring, walls, and studio square footage affect how the noise travels within the surroundings of the unit. One of the things that I would suggest is to consider adding a pad to absorb or block sound waves which will aid in making the unit quieter. Anyhow, ********** about your opinion and our goal is to ensure customers who own our appliances are hundred percent satisfied with them. We have agreed to make an exception and arrange pick up of your unit for a refund through your dealer. Please allow ***** business hours to call your dealer and request your refund.