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Find a Location

Essen Health Care has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Essen Health Care

      2614 Halperin Ave Bronx, NY 10461

    • Essen Health Care

      2202 Grand Concourse Bronx, NY 10457

    • Essen Health Care

      1181 Grand Concourse Bronx, NY 10452-8503

    • Essen Health Care

      2015 Grand Concourse Bronx, NY 10453-4303

    • Essen Health Care

      1550 University Ave Bronx, NY 10452

    Business ProfileforEssen Health Care

    Urgent Care Clinic
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    14 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Essen Health Care has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Essen Health Care

        2614 Halperin Ave Bronx, NY 10461

      • Essen Health Care

        2202 Grand Concourse Bronx, NY 10457

      • Essen Health Care

        1181 Grand Concourse Bronx, NY 10452-8503

      • Essen Health Care

        2015 Grand Concourse Bronx, NY 10453-4303

      • Essen Health Care

        1550 University Ave Bronx, NY 10452

      Headquarters
      2614 Halperin Ave, Bronx, NY 10461
      BBB File Opened:
      10/16/2012
      Years in Business:
      24
      Business Started:
      11/3/1999
      Business Incorporated:
      11/3/1999
      Type of Entity:
      Corporation
      Alternate Business Name
      • Essen Medical Associates, P.C.
      Business Management
      • Dr. Sumir Sahgal MD, Founder/Chief Medical Officer
      Contact Information

      Principal

      • Dr. Sumir Sahgal MD, Founder/Chief Medical Officer
      Additional Contact Information

      Fax Numbers

      • (718) 299-6797
        Other Fax

      Phone Numbers

      Customer Complaints

      25 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/06/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Labs were drawn on my mother and one of the came back extremely high. I am her healthcare proxy. I have not heard anything from the provider who ordered the test. I went online to send a message and it says I am not assigned a facility. If a provider can order a test then they should contact the patient or their representative/proxy to explain the result and what they are going to do. The only thing you can do with Essen is to sit on line for a hour to get a human on the phone so they can take a message and you never hear from them.

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Randy M

      1 star

      03/14/2024

      I will join the chorus. I like my primary care provider, but getting to her and working through their systems is AWFUL. Poor customer service is an understatement. I have several examples but like ************ below I've been trying to get my lab results explained. I have access to them on line, but what exactly they mean I'm not sure. So I called to talk to the ******* Care provider --- but she isn't listed in their poor website. So I set up a phone appointment on a specific day and time -- No phone call. I talked with customer service and got apologies and excuses, but no call back as promised. Set up another appointment and guess what...the same thing, no call, no text, nothing. No call backs either. Terrible customer service

      Local BBB

      BBB Serving Metropolitan New York

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