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Business Profile

Foods

Bogopa Service Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foods.

Complaints

This profile includes complaints for Bogopa Service Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bogopa Service Corp. has 10 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 23 2024 while shopping at food Bazaar at the ******************* location in ********, my car was damaged by ywo shopping carts due to there being no cart attendants in the parking lot. Store manager ****** after reviewing video damage told me they will take care of it. After about three months I was asked to provide an estimate, in which I did while also letting them know I live in ************ and it will dmve easier if yhey paid for a location in ************ where I live. I was still forced to get the repairs done in ********, so I had incurred extra expenses for a car rental, gas, tolls and a Lyft because I was told it would take one day then three days and it would be ready by 8 am on the third day, which was also wrong it wasn't ready till after 7 pm. I have emailed Bogopas general email as well as ******* ******* who is head of legal and called multiple times to no avail. The company is intentionally ignoring my calls and emails and refuses to cover the expenses I incurred because they refused to get the work done in ************. I have call logs and email to and from the company. They repaired the damage obtained in their parking lot but leaving me hanging regarding the extra expenses despite showing guilt by repairing the car.

      Business Response

      Date: 05/12/2025

      Dear Better Business Bureau,
      We acknowledge receipt of the complaint submitted and We are pleased to inform you that this matter has been resolved.

      Thanks


      Customer Answer

      Date: 05/22/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ******



       

    • Initial Complaint

      Date:11/18/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/12/2024 I did the Thanksgiving food shopping along with my regular food shopping. When I reached home I noticed that there were maggots inside of my bags containing the meats and seafood. After looking more into the bags to see where the maggots were coming from I noticed they were coming out of the vacuum sealed defrosted leg of lamb. The My Mochi ice creams inside of the boxes were defrosted and refrozen losing it's shape and form inside the plastic container sealed with plastic inside the box (non see able), In the middle of the fresh fruit containers were rotten fruit containing fruit maggots and fruit flies that flew out when opened. The 25 lb bag of Jasmine rice contained clusters of dried ***** looking rice that turned out to be maggots and the eggs. Upon returning the entire purchase to the store on 11/13/2024 .I was told that it was impossible that I purchased it there even with my receipt as proof of purchase. I left the non usable or consumable food inside the store without being refunded my money. Also there was an item that was over priced as well as an item of extremely high price that was on my receipt that I did not purchase and the manager did not want to even address it. My reusable insulated bags were bags that I had purchased from there store as well to make sure my food stayed frozen and fresh.

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good Evening, At approximately 8:51 PM ET, While leaving the Food Bazaar location at *********************************************************************, I was abrasively approached by a security from ********************** LLC. The agent yelled at me, aggressively urging that I open my bag to be searched. I looked at him and declined his request, as I felt there was no probable cause to search me. He continuously pushed me and grabbed my bag making me deeply uncomfortable. At this point me and the agent enter a screaming match and his manager walks over, screaming at his worker defense. As I am expressing that the man physically assaulted me, and I am arguing with the agent, the worker called me a ****** As I look down, I notice that I have colorful acrylic nails and a telletubbies shirt. I asked the security manager what will be done if I search my bag and show my receipt and it shows that I have paid for everything. Will he be fired or suspended and the manager laughs in my face. This level of blatant disregard and disrespect is something that I have experienced at this location multiple times. I spoke with store associate ******* who provided me with a copy of my receipt, and I proved that all of my purchases were made. I have lived in ******** and shopped at this store for 26 years, this is not the first time I have been accused without probable cause. I have filed a police report and I would like to request a copy of the security footage. Thank you so much for your time.****** **** ********

    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/17/2024 I completed an EBT purchase of $219.18 at Food Bazaar, located at ********************************. Once this transaction was complete, I produced my debit card to pay for the non- EBT items. I later discovered that the merchant also charged my debit card $219.18. I immediately returned to the location the same day only to be told that I would not receive a refund for the duplicate charge. I threatened to file a police report and was then told to return on 4/18/2024 to speak to the store manager. I did so, and was told the charge would be refunded. After leaving the store, the merchant fraudulently charged my debit card again for $219.18. I returned on 4/19/2024 only to be told that there was mistake, but the merchant reluctantly refused to reverse the fraudulent charge. I called 911 and spoke to Officers ***** and *****. They confirmed the fraud, but I was told I'd have to take the merchant to small claims court to resolve. This merchant has attempted to commit both EBT and bank fraud. I'd like for my hard earned money to be returned to me, and for the merchant to be held responsible for their blatant acts and crimes. Both encounters were recorded and there is evidence to back my complaint.

      Customer Answer

      Date: 05/21/2024

      Better Business Bureau:

      At this time, I have not been contacted by Bogopa Service Corp. regarding complaint ID ********.

       

      Good evening. I hope this email finds you well. I'm contacting in response to complaint number *************. I have not received a response or refund from the merchant.

      Sent from ******************************* (*************************)


    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm a bronx resident, I'm reaching out because for serval years now I've been experiencing some issues with the business Food Bazaar market. I frequently shop there for groceries every week, and every shopping trip, I'm followed around the store by employees, AND SECURITY IN THE STORE , and some undercover people and they have outside contractors, who may be shopping and they follow me around the store observing me in every isle I happen to be in. Also when I'm checking out with my groceries security watch me like I'm some criminal. Managers always dismissive when you try to talk to them. I would like to know why I'm being targeted when I shop.They let me in the store to spend my money so I need some answers.

      Business Response

      Date: 04/16/2024

      We would like to extend our sincerest apologies for any inconveniences you may have experienced during your recent visits to our store. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring these matters to our attention.
      Upon receiving your feedback, we immediately engaged with our store management team to investigate the issues raised. We also want to clarify that our security personnel are contracted through a third-party service provider.
      To address any concerns regarding security personnel, we have promptly notified the security company, including providing them with all relevant information. Additionally, we recommend that if you have any further information or observations regarding security matters, please don't hesitate to reach out directly to the security company at  ************** or appropriate authorities, such as the State Security Agency.
      Ensuring the safety and satisfaction of our customers remains our utmost priority, and we are committed to taking every necessary step to address and rectify any issues promptly.
      Once again, we apologize for any inconvenience caused, and we thank you for your continued support and understanding.

      Customer Answer

      Date: 04/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:01/17/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/15 at about 1:25 I visited this supermarket in which I purchased 3 items showing on sale for 2 for 4. The items were 2 frozen Birds Eye bag of broccoli and one bag of mixed vegetables. Paid for my items and reviewed my receipt after. I notice that the bird eye items I purchased were not charged for sale price instead charged for the regular price 4.39and 5.39for mixed vegetables. I proceeded with asking for manager that could clarify why I wasnt charged the sale price? She reviewed items and expressed that it was Birds Eye selects, I asked her what does selects mean and how would us customers know which it is, she proceeded to state it was for single item vegetables not mixed, so I stated to her since broccoli was a single item then I should have been charged 2 for 4. She asked one of her employees to check item, in which they took about 10 minutes to come back to me to inform that she was looking for the right one, while waiting I decided to go back to frozen section since they were taking long and I noticed they took the sign down. I went back to look for manager and she has me waiting for 25 minutes to tell me that the one I chose is not the same item. Im very upset because the sale item I chose was exactly what they posted on their weekly ad and also posted onto the freezer when I grabbed it. She was unprofessional and not courteous about the issue and never resolved anything. When clearly it was false advertising they had up. As a customer for many years I felt that she had no disregard for what I was telling her plus she had me waiting for 25 minutes for nothing! They did not honor the false advertising they presented in their market when it should have.

      Customer Answer

      Date: 03/02/2023

      Better Business Bureau:

      At this time, I have not been contacted by Bogopa Service Corp. regarding complaint ID ********.

      Sincerely,

      *************************

    Bogopa Service Corp. is NOT a BBB Accredited Business.

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