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Business Profile

Protective Covers

Seal Skin Covers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Protective Covers.

Complaints

This profile includes complaints for Seal Skin Covers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Seal Skin Covers has 4 locations, listed below.

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    Customer Complaints Summary

    • 261 total complaints in the last 3 years.
    • 143 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jan 2023 purchased two Seal skin covers. Less than six months the covers cracked and also left residue on my convertible top from the underside of the cover. They add a fee to replace them so I sent the $70.00 shipping fee to have them sent. They have not replaced the covers and ripped me off for the money. Poor product, poor customer service.

      Customer Answer

      Date: 03/31/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************



       
      They have sent only one item and state the other cover is out of stock. Odd because they claim to make them there. 

    • Initial Complaint

      Date:02/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent considerable time researching snowmobile covers before deciding on purchasing one from Seal Skin. My decision was based mainly on the premise that the Seal Skin cover was guaranteed to fit my snowmobile. The Seal Skin website even had me indicate the year, model and make as though the company had a specific cover for it. The following statements were taken right from the Seal Skin website:"Guaranteed Fit Ski-Doo Snowmobile Covers""Our Ski-Doo covers are designed for each specific model, ensuring a perfect fit for your snowmobile.""Durable and Long-Lasting Ski-Doo Snowmobile Covers With a Guaranteed ****"Unlike universal-fit covers, our covers are designed to fit a specific model"The pictures of the first cover and replacement cover makes it obvious the covers do not fit my specific machine as Seal Skin Guaranteed. I do not want a cover that does not cover my snowmobile, especially when it leaves the sides exposed to allow wind blown snow and rain underneath the cover and onto the seat and top of the machine. Upon notifying Seal Skin of the second cover not fitting, the rep ******** me that "an exchange process cannot go further" and offered me a 10% discount if I decide to keep the second cover rather than return it. What good is that?I do not think it is reasonable for Seal Skin to charge me the 18% return and convenience fee when the company could not meet its commitment. Seal Skin credited my credit card account for the purchase price minus the 18% fee. I would like to have the 18% credited back to me as well as Seal Skin changing their "Guarantee to **** marketing ploy.

      Customer Answer

      Date: 03/23/2023

      Better Business Bureau:

      At this time, I have not been contacted by Seal Skin Covers regarding complaint ID ********.

      Sincerely,

      *********************

      Business Response

      Date: 06/07/2023

      Hey,

      Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 

      You can also reply here and I'll make sure I get this resolved for you. 

    • Initial Complaint

      Date:02/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a boat cover around January 30th, 2023. Order #*********** It was supposed to be grey and fit a 2021 tracker pro team 190. When I opened the package it was blue. So I contacted them and it took several days of me calling and messaging to receive a return label. Finally on the 8th of February I received an email stating that my new cover had been shipped. When the new cover finally came I tried to install on the boat and it was incredibly too big. I called in and wanted a refund. They wanted to charge a 20% restocking fee. I have tried to communicate with them multiple times and still haven't received the right cover or a return label for the wrong cover. On February the 21st a woman named **** finally sent me an email about resolving this and asked for information from the tag of the cover. I sent it the very next day and still haven't heard back from anyone. I'm tired of calling and at this point I just want what is right a refund or the right cover.

      Customer Answer

      Date: 03/23/2023

      At this time, I have been contacted directly by Seal Skin Covers regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       

       I spoke to someone from Seal Skin Covers and was promised a resolution. After many emails after the first couple weeks I have never received return shipping info. There has been no communication from this business and I'm still stuck with the same wrong product.

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***************************

      Business Response

      Date: 06/07/2023

      Hey,

      Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 

      You can also reply here and I'll make sure I get this resolved for you. 

    • Initial Complaint

      Date:02/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 13 2023 i orderes a cover for a 2010 Dodge Challenger. According to their website it was semi custom and guaranteed to fit. After recieving product and trying fit ,found cover was way too small and very cheaply made. No way it would last a lifetime. I decided to return cover and found their customer service is horrific. They ask to start the process on line ,which i did and took 2 days to respond and only after i inquired a second time. After 5 days of back and forth (because you cant have a direct conversation) it is all texting a message and waiting 24hrs for a response. I have finally got a label for return and the are charging a fee of almost $30. Cover was put on car and removed no more than 5 min. It DID NOT FIT. Hard to belive their "semi custom fit" didnt. I packed it back up as was upon arrival. Their advertisement is very misleading and should not have to pay a $30 fee. They have several sizes and give you whatever size THEY think will fit. Not one bit a semi custom fit. Please look into this fraud before someone else gets sucked in. Thank you.

      Customer Answer

      Date: 03/20/2023

      Better Business Bureau:

      At this time, I have not been contacted by Seal Skin Covers regarding complaint ID ********. They are finally going to issue a refund less the 18% which is $27. They badly mis represent sizing as semi custom. Mine did not fit . It was sized to a small med or large vehicles.  Also was not quality as specified. There is No phone customer service.  All by text with sometimes 24hrs between responses.  Horribly company.  Now i am out $27 due to their misleading ads. Would NEVER do business with. 

      Sincerely,

      *******************************

      Business Response

      Date: 06/07/2023

      Hey,

      Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 

      You can also reply here and I'll make sure I get this resolved for you. 

      Customer Answer

      Date: 06/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved.

      i am looking for a refund for the 18% i was charged for a return . Simply put it didnt fit my vehicle as advertised.  And i shouldn't be be liable for the falsely advertised cover. Thank you.

       . 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

      Business Response

      Date: 06/14/2023

      Hello

      Just wanted to give you a heads up that we're issuing you a refund on the restocking fee, please check your email. We're sorry for any inconvenience and the funds should show back on the card in 3-5 days (just banks talking to banks.) 

      If there is anything else you need, feel free to reach out to **. 

      Thank you for your patience. 

    • Initial Complaint

      Date:02/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      last spring i purchased a sealskin cover for my boat at that time i gave them the specific model and name of the manufacturer of the boat so to get the correct cover. when i recieved the cover i was told there was a six year warrenty. i did not open the box till i was about to go on a fishing trip to ******** with the boat. when i opened the package the cover was the right length , but was too wide, my son and i tried to put more ties and bunggies to hold the cover down properly however when we got home after the trip we found the cover had ripped . swe immediatly called sealskin and was told the cover is under warrenty but i have to pa a ***** fee so they can send me a voucher to ship the original cover bac to them first, i have no problem wit that, but they say they can only send me the same size cover, what could i do with the same sizw cover, its too wide, i offered to pay more money, i only want the right size to fit my g-3 boat model angler 167, if they don,t have the right size cover they should have not have accepted my money in the first place....

      Business Response

      Date: 06/07/2023

      Hey,

      Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 

      You can also reply here and I'll make sure I get this resolved for you. 

      Customer Answer

      Date: 07/06/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       

      As part of the original reply from the BBB, I had 6 days to comply with the letter received. I had called the Company "Seal Skin Covers" every day from the time of receiving the email and asked to speak with ******* per the instructions on the return complaint email. Everyone I spoke to at Seal Skin Covers knew of my claim against them and they also knew ******* had to speak with me. I also informed them of this complaint, the reference # and the email sent. ******* refused to speak with me, always stating through another employee he knew of the complaint, also knew he had made the statement that "and I quote, "I want to make things right" and always was in a meeting or too busy to come to the phone. I never heard from him. I informed his staff of the timeframe he had per the email from the BBB. I have received no satisfaction on this matter. I am truly dissatisfied. I did nothing wrong and now I am out the money for the cover and the cover is useless due to its condition. Thank you for your time regarding this matter.

       

       

      *****************************

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

      Business Response

      Date: 07/07/2023

      It was nice talking to you on the phone. We're shipping you a brand new cover free of charge. Your new cover ships Monday and you should have it by the end of next week. 

      thank you!

    • Initial Complaint

      Date:02/15/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PLACED AN ORDER ON 11/29/2022 FOR COVER ORDER #*********** TO BE SHIPPED VIA *** TRACKING NUMBER ****************** ON 12/12/2022 RECEIVED EMAIL ORDER OUT FOR DELIVERY - SAME DAY RECEIVED EMAIL IT WAS DELIVERED. I NEVER RECEIVED THE ***** I CONTACT THE COMPANY AND WAS TOLD THE **** WAS RETURNED TO THEM AS MY ADDRESS WAS WRONG - MY ADDRESS WAS NOT WRONG PHYISCAL ADDRESS IS ************************************************************ - A TICKET WITH THE COMPANY WAS CREATED ON 12/14/2022. THE COMPANY INFORMED ME THE **** WAS RETURNED AND IN ORDER TO HAVE THE **** I PAID FOR SENT I WOULD NEED TO EITHER PAY A RESHIPMENT FEE OR IF I WANTED A REFUND IT WOULD BE SUBJECT TO 18% RESTOCKING FEE. WHICH THEY ALREAY HAVE THE ***** $191.76 WAS CHARGED TO MY BANK CARD AND i DO NOT HAVE THE **** I PAID FOR OR A REFUND THE RESHIPPMENT FEE WAS $25.99 WHICH I ALREADY PAID FOR A SHIPPING FEE WHEN **** WAS PURCHASED AND *********** FEE WOULD BE $34.52 MORE THAN SHIPPINF FEE. i DO NOT HAVE THE **** I ORDERED AND ALL I WANT NOW IS A FULL REFUND OF WHAT MY BANK ACCOUTN WAS CHARGED

      Customer Answer

      Date: 03/12/2023

      Better Business Bureau:

      At this time, I have not been contacted by Seal Skin Covers regarding complaint ID ********.

      Sincerely,

      ************** ***

      Business Response

      Date: 06/07/2023

      Hey,

      Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in America and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 

      You can also reply here and I'll make sure I get this resolved for you. 

      Customer Answer

      Date: 06/13/2023

      Better Business Bureau

      in reference to complaint ID ********* the matter has been resolved ONLY because I retained a lawyer and was going to move forward with a lawsuit!



      Sincerely,



      ***** *** ***



       


    • Initial Complaint

      Date:12/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      charged $198, credit $163.10. Run around on the 100pct satisfaction return policy. Now I find out they are operating as *************** The chat person on line with ************** advised they are seal skin. Initially advised we had to try a different cover that fits and required to get the refund. They sent out a replacement that did not fit well either and mispresented the product online. All items returned and now they reduced the amount of refund. This business appears to be playing games to avoid the timeline for disputing Credit card charges. Also it appears to be operating under different websites. Stole 35$ from us during the refund process.

      Business Response

      Date: 06/07/2023

      Hey,

      Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in America and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 

      You can also reply here and I'll make sure I get this resolved for you. 

      Customer Answer

      Date: 06/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       You have not refunded the restocking fee and wasted our time on trying not 1 but 2 misrepresented  boat covers. The misrepresented covers were both returned. You advised if the 2nd cover does not fit you would issue the refund. We returned both, only a partial refund received. Very sad way to do business. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *****




       

      Business Response

      Date: 06/16/2023

      I hear you and no worries, I'll get this taken care of for you. I tried to find your order based on your BBB name and phone number but wasnt able to find it. Did you place the order using another name. Can you post your order number?

      I'll make sure to get you a full refund, soon as I can find your order. 

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** FALSE ADVERTISING ** Seal Skin advertises that their covers are 100% waterproof, and they are not waterproof.I bought a car cover from the Seal ****************** and the cover did not work. The Cover allowed rainwater to get the car wet. Additionally, during the time the car was wet and covered, the cover appearedto have caused a reaction to the paint on my car and permanently damaged it. I took my car to a professional car detail company and their opinion by observation is that the Seal Skin Cover likely damage the paint finish on my car. The ****************** has refused to help me in any way regarding this damage. NOTE: This is the second cover I had to get from Seal Covers because the first cover did not work either. My opinion is that ***************** is aware that their covers do not work and refuses to admit it.

      Business Response

      Date: 06/07/2023

      Hey,

      Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in America and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 

      You can also reply here and I'll make sure I get this resolved for you. 

      Customer Answer

      Date: 06/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       Message to ******* at Seal Covers: Hi *******, increasing Seal Covers customer service ***** by three times will not fix my cars' damaged paint. As I mentioned before, after I took my car to a reputable **************** here in ***********, they were absolutely sure that "standing" water stuck between your Cover and my cars' paint caused the "staining" and "bubbling" of my paint. If your Covers were 100% waterproof, (which the TWO I received from you are NOT waterproof) no water would have gotten thru your cover. The only way to get the original finish back is to repaint the car. NOTE: I wonder why it is that "Seal Cover" had to increase its' ********************* by three-fold. Might it be that your Covers have so many issues which causes "Seal Cover" to receive many calls and complaints. Will you agree to repaint my car?

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Customer Answer

      Date: 06/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Yes, I received a full refund that I DID NOT ASK FOR. The refund was for about $144 when the cost to repaint my cars damaged pint job is $4,750. How is your $144 refund supposed to fix my car? The only way to resolve this issue that YOUR PRODUCT CAUSED is for you to pay me $4,750 to have my car re-painted. Or, you can pay the paint shop directly if you like. By the way, I called ****** again yesterday (6/21/2023) and left a THIRD message for him to call me back. It was your idea for me to call *******, so why is he not calling me back. I don't understand. So now it's been a week since I first called *******, AT YOUR REQUEST. You have all my information, so call me about how you plan to process the payment to paint my car.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 06/26/2023

      The customer received a full refund and there is nothing more we can do. 

      The cover can not damage a car because its made from a polyester fabric and a soft fleece inside, it is impossible for the cover to damage the car if used properly and the cover is clean and if the car is clean. If a customer uses waxing or other cleaning chemicals on the car and then covers the car, that is not the covers fault. If the cover is dropped on the floor and picks up dust or dirt, that is also not the covers fault. We are not liable for any vehicle damage when a cover is not used properly. 

      There is nothing more we can do.

       

    • Initial Complaint

      Date:11/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing about order #*********** that was confirmed on June 29, 2022. I ordered a cover for my boat because your website said Guaranteed Fit Boat Covers and said perfect for trailering and said SealSkin Covers guarantees the covers you purchase will arrive in new condition, be free of defects and will properly fit the vehicle for which you ordered. If your item fails to meet the criteria above SealSkin Covers will exchange the item at no cost.The cover I received was way to big. 2.7 feet to long and 3 feet to wide. I requested an exchange, included my boat measurements in the comments area (length 16 ft 4 in and beam 82 in) and received a return label on July 11. On July 12, I received notice that the exchange had shipped. Ref request ******.I received the exchange cover on July 18 at 9:57 PM. I tried it on my boat the next morning to find that it was 2 ft too long. On July 19, I replied to the help desk email of 7/12 indicating that the cover was 2 ft to long, included a picture, requested an exchange and again included my boat measurements. Reference request ******.On Jul 27, I received a help desk email that said Unfortunately, an exchange process cannot go further and we do not have any other option send for your specific model and said Semi custom covers can generally run inches to a foot too short or too long (keep in mind the best fitting one was 2 ft to long) Reference request ******.I was forced to request a refund. ( I actually liked the product but needed one that fit so I could trailer it)If you did not have a cover that fit my boat, you should not have accepted my order and charged my card $194.65. Since you chose to not honor your guarantee to exchange, you should not have charged a restocking fee of 20% or $36.04. I should not have to pay because you have a problem with your product.I formally request a refund of the $36.04 restocking fee.

      Customer Answer

      Date: 12/18/2022

      Better Business Bureau:

      At this time, I have not been contacted by Seal Skin Covers regarding complaint ID ********.

      Sincerely,

      *********************************

      Business Response

      Date: 06/07/2023

      Hey,

      Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 

      You can also reply here and I'll make sure I get this resolved for you. 

      Customer Answer

      Date: 06/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      They have not refunded the $36.04 restocking fee as requested.  (refer to the following)

      Im writing about order #*********** that was confirmed on June 29, 2022. I ordered a cover for my boat because your website said Guaranteed Fit Boat Covers and said perfect for trailering and said SealSkin Covers guarantees the covers you purchase will arrive in new condition, be free of defects and will properly fit the vehicle for which you ordered. If your item fails to meet the criteria above SealSkin Covers will exchange the item at no cost. The cover I received was way to big. 2.7 feet to long and 3 feet to wide. I requested an exchange, included my boat measurements in the comments area (length 16 ft 4 in and beam 82 in) and received a return label on July 11. On July 12, I received notice that the exchange had shipped. Ref request ******. I received the exchange cover on July 18 at 9:57 PM. I tried it on my boat the next morning to find that it was 2 ft too long. On July 19, I replied to the help desk email of 7/12 indicating that the cover was 2 ft to long, included a picture, requested an exchange and again included my boat measurements. Reference request ******. On Jul 27, I received a help desk email that said Unfortunately, an exchange process cannot go further and we do not have any other option send for your specific model and said Semi custom covers can generally run inches to a foot too short or too long (keep in mind the best fitting one was 2 ft to long) Reference request ******. I was forced to request a refund. ( I actually liked the product but needed one that fit so I could trailer it) If you did not have a cover that fit my boat, you should not have accepted my order and charged my card $194.65. Since you chose to not honor your guarantee to exchange, you should not have charged a restocking fee of 20% or $36.04. I should not have to pay because you have a problem with your product. I formally request a refund of the $36.04 restocking fee.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************************




       

      Business Response

      Date: 06/14/2023

      Hello ******, 
       
      Just wanted to give you a heads up that we're issuing you a refund on the restocking fee, please check your email. We're sorry for any inconvenience and the funds should show back on the card in 3-5 days (just banks talking to banks.) 

      If you have any other questions or concerns feel free to reach out to ** and we'll be more then happy to help. 

      Thank You

    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased car cover from company. They advertise their covers are custom fit. My cover is obviously not right size or shape for my vehicle. Blows off doesnt even completely fit vehicle. Cover is beginning to deteriorate and I have only used a few times. I thought the cover would eventually stretch to fit vehicle but it has only gotten worse. Company refused any assistance and said they will only send same Ill fitting size cover if it completely deteriorates.

      Business Response

      Date: 06/07/2023

      Hey,

      Hate to see a customer unhappy. Please contact our customer service department and ask for Anthony and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in America and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 

      You can also reply here and I'll make sure I get this resolved for you. 

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