ComplaintsforSeal Skin Covers
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Complaint Details
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Initial Complaint
04/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Orderd two covers one car and one van cover ordered on 3-14-24 and have not yet received them it is now 4-21-24 last time i ordered one it came within two weeks so i like to lnow what happened cost me ****** dollarsBusiness response
04/24/2024
Hey there, ***** It seems like the address that you provided was not correct hence why we could not ship the covers. I will send you a text message now we'll confirm the address and I'll have the cover shipped ASAP :)Initial Complaint
04/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased two covers guaranteed to fit my vehicles. Neither fit. I contacted them and they sent two new covers. neither fit. One is defective. I asked them to provide covers that that fit or my money back. They have been ignoring me since. I want my money backBusiness response
04/19/2024
Hi there ****. We're really sorry about this but the agent was just following standard policy. But that policy is made to keep thousands of cases in check, I want to inform you that we will be doing one more exchange and straighten things out. Once again I apologize for the inconvenienceCustomer response
04/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:No, they tried an exchange already. Both of the new exchanged covers don't fit either. Each time I try on a new cover I have to wash the vehicles, unpack the covers, see if they fit and then try to get them back into their original shipping packages. I just want a refund and will move on. I don't believe this a company I want to continue doing business with. I need two return shipping labels as the truck cover is already packed in a box ready to ship. I am requesting a full refund including the addition $25 they charged me for sending the covers back that didn't fit!. Thank you
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Business response
04/24/2024
Hi there ****, it seems like a full refund was already approved by our support team yesterday on 04/23/2024. We apologize for any inconvenience it was never our intention to do so :)Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered my cover in Sept 2023. I received it, but my boat was at a different location. I made it to my boat in Feb. 2024 and tried to install the cover. It didnt fit. I called and was told I needed to take pictures and send it in because they have some ** rule you have 30 days to make sure it fits. I did as asked and customer service wouldnt help. Their products dont fit and they dont stand behind them!Business response
04/18/2024
Hey there ***********;I sincerely apologize for any inconvenience you've experienced. However, I regret to inform you that due to the age of the order, we were unable to take any further action. I have talked the case over with our management team and we can replace your cover under warranty and also go more outside of the policy and work on your fitment as well. Please confirm if I should start a warranty claim for you :)Initial Complaint
03/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Transaction: Order # ***********, 12/27/2023. Purchased cover as a gift. My son did not like it: it has a design flaw..there is no opening for him to charge his electric vehicle with the cover on. I contacted the company ONE DAY after my son received the cover, and asked for a refund and return instructions. Was offered an additional discount if I kept the product. Was not given return instructions. I declined the offer. I was notified in the next email from Seal Skin that there is an 18% return fee. The page that has the order screen has NO INDICATION OF A RETURN FEE. The purchase page states: 100% Money Back Guarantee (in bold lettering), and: Free exchanges and easy returns. THERE IS NO MENTION OF AN 18% RETURN FEE anywhere on the purchase page. I sent another email on January 30th asking for a refund. ******** replied next day: the 18% restocking and convenience feewill not be voided. I replied Jan 31st: Lack of an opening for the charging port is a design defect (in my opinion) and I expect a full refund.February 9, 2024: I sent an email to ********; they replied request received and being reviewed. I do not show any response from them after this. (However, in my records I have my email to them that asked if they had sent a return form to my son, as I requested previously. My son has not received a return slip and postage, despite my requesting one initially, and then some time in March ASKING in an email if the return slip had been sent to my son). Sealskins response is generally: Your response has been received and is being reviewed.March 19th, 2024: contacted ******** again. Reply was: its been over a month since your last response... they will not accept return of the cover for a refund. I plan to try to have my bank delete the charge, since ******** apparently does nothing but review and stall for additional time.Business response
03/25/2024
Dear *****,
We extend our sincerest apologies for any inconvenience or frustration you may have experienced with the process thus far. It is truly disheartening to hear that your experience has not met your expectations, and for that, we are deeply sorry.
Please know that your satisfaction is of utmost importance to us, and we are committed to resolving this matter swiftly and to your complete satisfaction. As a gesture of goodwill and to make amends for any inconvenience caused, we will be processing a full refund for your order.
Additionally, we want to assure you that we are taking steps to address any issues in our processes to prevent similar occurrences in the future. Your feedback is invaluable to us, and we genuinely appreciate your patience and understanding as we work to make things right.
Once again, we apologize for any inconvenience you have faced, and we thank you for giving us the opportunity to make things right.Initial Complaint
03/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
on or about December 1923 I purchased a seal skin cover for a 1957 Chevrolet 2-10 (same as a bel-aire. the first cover would nnot cover the front or rear bumbers it only fit up to the bumber. the add said it should fit under both bumpers. I returned the cover for exchange the second cover was shorter than th first. only came to 3/4 of the hood. I returned it for exchange.The third cover was even shorter and was not wide enogh to cover the rear across the trunk. at this point I requested a refund.I received a e mail that the refund would be less 18% and could get the first cover back for an additional $28.** .The first contact was ****** then the final contact was ********* one would contact me or talk on the phone. all communication was to be by e mail soI have all the documentation and photos of the cover fit,The owner is Listed as ******************* I believe this is a situation of false advertising and if investigated will find many such situations ******************************** Senior Chief (ret)Dept of Homeland SecurityBusiness response
03/21/2024
Hey *******,
I'm truly sorry to hear that the covers didn't fit as expected! That's definitely not the experience we aim for our cus***ers. Let's swiftly resolve this issue by proceeding with a full refund for you. Kindly check your emails and await a refund confirmation from us and the return label to send the cover back. We want to ensure you're taken care of and that this situation is rectified to your satisfaction.
Best regards,
******Customer response
03/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The business has requested the Shipping Document. The tracking is****************** shipped on their return label and received By ****** @10:21 15 Feb 24
**** *******
Attendee panel closedConversation flagged for follow upIn order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
Michael Stouder
Customer response
04/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
I have received notice from *** at Seal Skins that the refund in question has been credited.It has resulted in a satisfactory result and you may close the case on satisfaactory resultThank you very much for your assistance******* ** ******* *** ****** ***** ***** **** *** * ************** **
Sincerely,
******* *******
Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Sir/Madam - I ordered custom outdoor furniture covers from Seal Skin Covers on 2/9/24. Order # ***********. The price was $767.14 for 6 custom covers. 4 for chaise lounge chairs, 2 for day beds. Specifications/measurements were given and a website link to all furniture was provided, as requested. The 4 chaise covers are ill-fitting to the point of unusable. They would pool water and potentially blow off in high winds as they are so loose. The company does not refund on custom products. I asked for the covers to be re-worked and offered to drive one of the chaise lounge chairs to their location so they could rectify the problem. Even if the specifications were followed, it is clear to any reasonable person that the covers do not fit. **************** dragged their feet for weeks, leading me to believe they might help. **** and **** (manager) kept repeating that refunds were not given, but i was not asking for a refund. I was asking for help to re-fit the covers. I am making this complaint as a result of the poor handling of this situation.Business response
03/17/2024
Dear *****, this is definitely unusual to hear, and ** really sorry youv've had these issues with our covers. We offer refunds within 30 days of our semi custom fit covers, however unfortunately we are not able to proceed with a refund to our custom fit covers. I will review these photos with my management tomorrow, to see whether we can do something to help you out with this issue, however I cannot promise you a refund, since for our custom covers we unfortunately cannot proceed with a refund, it is very clearly stated on our policy. Please be on the lookout for an email from us, we will let you know if we can resolve this.Initial Complaint
02/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I understand that you will be assisting me with a credit card dispute with Seal Skin, so I'm providing you with some additional information to assist you. On February 22, 2024, I purchased (order number ***********) ********'s best "Supreme" car cover for my 2019 Corvette Convertible. The cost was $154.60. This car cover was advertised on ****************** as "guaranteed to fit", "snug fit", "designed to perfectly fit your car model", "full warranty". I provided Sealcover with the make, year, model and convertible option" of my car. In the confirmation email, it stated that ...if for any reason you are not satisfied, you can initiate a return within30 days of receiving your order. There was never any reference to an 18% restocking fee. Today, on February 27, 2024, I received the cover and put it on my car within 15 minutes. The fit was terrible and I immediately called Sealskin (*************)and requested a refund. They indicated that a return receipt would be sent and upon receipt, a refund, less an 18% restocking fee would be credited to my credit card. It is my opinion that this product is of poor quality and is being falsely advertised as "perfectly fitting"Today I also searched the better business bureau and discovered many similar problems. Reference Seal skin covers complaints at ************************************** . I noticed that, at least in one instance , ******** made a full refund without a restocking fee. I have also attached pictures of my old grey indoor cover and the newly purchased blue outdoor/indoor car cover for your review. Please email me at *********************** or call me at ************ if I can provide you with further assistance.Best Regards, *************************Business response
02/28/2024
Hi ****, what do you say we do an exchange first? Im sure well work out the fitment issue. If not, I assure you, youll get all your money back :)Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On January 27-2024 I ordered a car cover and returned it on February 17-2024 the package was not open because it was too heavy for me to use it. It was sent back exactly the way it was received when I first order it, I paid $197.09 and on February 26-2024 they return the amount of $161.61. I am very unhappy because I was expecting a full refund when I ordered the item they did not mention to me of any restocking fee, so I believe it is very unfair for them to just take my money. That way. I try many times to reach the manager at the store to get my full refund and he refused to get on the phone. He only use emails so the bottom line is I do not trust this company at all and I expect the rest of my money to be refunded to me. Thank you.Business response
02/27/2024
Hello *****,
I wanted to apologize for the misunderstanding, and to provide clarity on the 18% deduction. It stems from your decision to return the cover due to its weight, and we did offer an additional 15% discount for you to either keep or exchange it free of cost for a lighter version. Unfortunately, the offer was declined. It's important to note that covering the shipping costs both ways, from our warehouse to you and back, way surpassed the $35.48 deduction from your payment. Our policy is in place as we cannot absorb losses when the product itself is not faulty. Attached is a screenshot of our return policy, whereby the fee is explicitly stated, in bold. This fee is not applicable only when products are defective or with any manufacturing error. For this reason, we have to close this case.
Thank you for your understanding.Customer response
02/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
first of all, the only offer that was made to me, was an exchange for a lighter product, and nobody ever mentioned to me about a restocking fee. And about the business rules and regulations, that also was not sent to me.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business response
02/28/2024
Hey there *****
Attached is the photo from your ticket with us, where the offer was made - either an exchange for a lighter product or a 15% refund back to your account. Regarding the restocking fee, it's a standard part of our policy, and you can find it easily accessible on our website. We strive to communicate openly, so everything in our website is clearly stated. We apologize for any frustration and inconvenience, however we tried our best to come to an agreement and communicate with you all throughout the process. We want to restate that the shipping costs alone for the cover, far surpass the fee deducted from your refund. You were informed about the restocking fee before you agreed to proceed with your refund (with the 18% restocking fee) So unfortunately, we cannot proceed any further.Initial Complaint
02/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a car cover from Seal Skin ***************** and it arrived damaged and it did not fit. My order # *********** and I spoke to ****. A replacement was offered via email but since a new one still will not ******** asking for a full refund with pre-paid shipping. I documented with pictures the damage and the fact that it did not fit. I called several times to talk to **** and was told she would call me back but has not. The other customer service representatives can see the file but apparently cant or wont do anything about it saying **** is the only one that can authorize the return and she will call you back shortly. Not only is this a lie but the customer service representatives are rude and they will not transfer you to a supervisor.. Stay away from this company, the cover is SUBSTANDARD and customer service will not help.Business response
02/13/2024
Hey *******, sorry about all of this inconvenience, please keep in mind that **** has hundreds of customers to deal with and just like you most of them want to talk over the phone, there's only so much she can call each day. We will get this issue resolved today since you'll get a call from our quality assurance team. Best regards.Customer response
02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I received a call from Vesa in quality control advising me that they will waive the restocking fee and that **** will be emailing return instructions and a prepaid shipping label. I received the instructions but was not able to download the shipping label. I received a message that I was denied access to the shipping label. I emailed **** the problem and asked her to resend the label in a format the I could open. I have not heard back from here. At the end of the day I had not received the shipping label so I left a voicemail for **** asking for her help. As soon as I receive the shipping label and a full credit I will be happy to close this complaint as satisfied and state the **** in QC was very helpful and that they do try to make things right with there customers
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Customer response
02/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Thank you I did receive the shipping label and will be taking it to *** on Thursday 2/15/24. Hopefully you will receive it quickly and process my credit promptly so we can close this with a good outcome. I will say that since **** got involved communication and responses have been very good and much appreciated. It appears that your customer service reps are being overwhelmed with calls.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Business response
02/16/2024
I'm glad we could be of assistance. Need help with anything else? Once the money is back in your account, please consider marking the BBB complaint as resolved. If you have any more questions or concerns, feel free to reach out.Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Seal Skin Covers advertise "Guaranteed Fit" SUV covers. Their ordering process for the supreme cover included my exact year, make and model (2006 Cadillac Escalade). Package arrived on December 15 & after opening discovered the storage bag seam was ripped. I contacted the company, sent requested photos to **** & was sent a replacement bag that was half the size and a different color. The Guaranteed Fit cover did not fit. The elastic hem, ****************** are in contact with the body paint instead of being positioned lower than the vehicle & the cover is not long enough to go over the front bumper as pictured & described. I contacted Seal Skin & provided **** with the requested photos & said that I was dissatisfied with the fit of the cover. I wanted to return the cover for a full refund and that I was not interested in a replacement. After several email attempts to persuade me to accept a replacement, ***** email reply was they would refund the cost minus 18% to cover their shipping and inconvenience". The website states 100% Satisfaction Guaranteed and Seal Skin Covers guarantees the covers you purchase will arrive in new condition, be free of defects and will properly fit the vehicle for which you ordered. If Seal Skin had sent me a properly fitting cover for my vehicle as pictured and described, I would not have been Inconvenienced having to send the cover back. I am requesting a full refund. The total cost of the cover was $169.99. I was reimbursed $139.39. I want my $30.60! Why is this so difficult?....I ordered the correct cover and Seal Skin sent me a cover that is too small and a replacement storage bag that is half the size & a different color. All Seal Skins mistake. If I had known the numerous complaints regarding their type of business practice of not delivering advertised merchandise & keeping customers money when requesting a return, I would not have ordered from this company. My order # is ***********.Business response
01/17/2024
Hey *****, thanks for letting me know of the issue. Please note that we have the most generous policy in this industry, and we always challenge customers to find a better one and we'll match it. I will make sure we issue the rest of your refund, and we will send you a refund notification promptly. Please accept my apology for any inconvenience caused!Customer response
01/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I have not received my $30.39 refund! Seal Skin business responded "I will make sure we issue the rest of your refund and we will send you a refund notification promptly".
Where is my "prompt refund"?
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business response
01/26/2024
Hey there ***** it seems like you were never approved for a full refund. Nevertheless I will go ahead and refund the remaining amount of 18% ($30.60) back to your card. Please be on the lookout for an email confirming the refund of the remaining amountCustomer response
02/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
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Customer Complaints Summary
224 total complaints in the last 3 years.
130 complaints closed in the last 12 months.