Business ProfileforFairway Burner Service Inc.

12/19/23 I called for service repair to my ******* Boiler, as I saw thermostat wasnt working, even after I attempted to change the battery. I called the company that installed it years ago, Fairway and explained to the secretary what was wrong. She stated she would write down the information for the repairman. I asked her the cost of the service, and if I can purchase the thermostat if in fact that was the problem. The person who came did not complete a full service, which we were told it would cost $205 for the service. When he arrived he only wanted to look at the thermostat and said it needed to be changed without also looking at or doing any other diagnostic testing or servicing to the boiler. He looked at the boiler only when prompted to do so and didnt know anything about it when my family and I had questions. Later he states he will change the thermostat which at other stores (ex: ********** or Lowes) cost $80-$90, and proceeded to install the thermostat, without telling us the cost, not being transparent of the price. After installation he then gave us the bill with a severely marked up price of $189 for the thermostat, after which we stated to take it down since that isnt the comparable price to whats on the market. Then because my elderly grandparents live at home and at this time we have no heat, we went along with the purchase and he reinstalled the thermostat. Some days later I called the office again to ask about a price match and lack of transparency with regards to the pricing of their parts, I spoke to the same secretary who was very rude and with such poor customer ********************** stated we dont do price match, if you dont want our service or heat dont call us again. The issues here are lack of transparent pricing with regarding to parts/equipment which should have been given a list up front of options or compatible thermostats to choose from, & to actually service the boiler itself. This is fraudulent as now again boiler is broken after $429.01