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Business ProfileforSGT Auto Transport Corp.
At-a-glance
Customer Complaints
103 complaints closed in last 3 years
74 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 80 Orville Dr Ste 100, Bohemia, NY 11716-2505
- BBB File Opened:
- 10/2/2023
- Years in Business:
- 9
- Business Started:
- 7/10/2014
- Business Incorporated:
- 9/1/2023
- Accredited Since:
- 10/31/2023
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Stefano Tanfulla, Owner
- Ms. Pasha G., Marketing Manager
- Ms. Genna Tanfulla, Owner
- Contact Information
Principal
- Mr. Stefano Tanfulla, Owner
- Ms. Genna Tanfulla, Owner
Customer Contact
- Ms. Pasha G., Marketing Manager
- Additional Contact Information
Phone Numbers
- (864) 546-5038Other Phone
- (864) 546-5038
Customer Complaints
103 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/12/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
1,073 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Michael K
04/17/2024
SGT Auto Transport Corp. Response
04/22/2024
Dear *******,
Thank you for sharing your experience with us. We understand your frustration with the transportation process and sincerely apologize for any inconvenience caused. Our aim is to provide reliable service, and we regret that we fell short of your expectations this time.
We would like to clarify that our company operates with estimated pickup dates and times, which are subject to change based on the availability of drivers on specific routes. Our dispatchers identified an option to mitigate potential delays, which was presented to you. We prioritize transparency and proactive communication. Whenever there is an available option, we ensure to discuss it with customers to determine the best course of action for them.
Your feedback is valuable to us, and we assure you that we take it seriously. Our quality assurance manager will be assigned to conduct a further audit of your order to ensure that all proper protocols were followed.
We apologize for the difficulty in reaching our agents and for any inconvenience this caused. We will review our communication processes to ensure that our customers can easily connect with us when needed.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Warm regards,
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