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Find a Location

Paul Davis Restoration of Metro New York has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Paul Davis Restoration of Metro New York

      24125 Braddock Avenue Bellerose, NY 11426-1150

    • Paul Davis Restoration of Metro New York

      135 Grand Street Carlstadt, NJ 07072

    • Paul Davis Restoration of Metro New York

      135 Grand Street Carlstadt, NJ 07072

    Business ProfileforPaul Davis Restoration of Metro New York

    Fire and Water Damage Restoration
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Paul Davis Restoration of Metro New York provides commercial, industrial and residential disaster remediation, restoration, and remodeling/reconstruction services.

    Business Details

    This is a multi-location business.

    Find a Location

    Paul Davis Restoration of Metro New York has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Paul Davis Restoration of Metro New York

        24125 Braddock Avenue Bellerose, NY 11426-1150

      • Paul Davis Restoration of Metro New York

        135 Grand Street Carlstadt, NJ 07072

      • Paul Davis Restoration of Metro New York

        135 Grand Street Carlstadt, NJ 07072

      Location of This Business
      24125 Braddock Avenue, Bellerose, NY 11426-1150
      BBB File Opened:
      6/7/2011
      Years in Business:
      16
      Business Started:
      1/1/2008
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Paul Davis Restoration of Queens
      • Paul Davis Restoration
      • Paul Davis Restoration of Metro NY/NJ
      • Paul Davis Restoration of Metro New York / New Jersey
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Preparing for and recovering from flooding

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/07/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      My home had a puffback, my insurance company which is ******** stated **** Davis is their preferred vendor so they started the job for cleaning, removal of content to clean and bring back (2nd floor) and painting. The removal of the content was not cleaned and brought back dirty, dirty fans with soot were placed in boxes clearly market clean clothes, various items are missing or broken. PDR send someone to reclean however they only put the dirty items in my cabinets. Clean up of the 1st floor, broken lamp shade (has been replaced), broken display from another country, their clean shrunk my fathers ***** ***** wool pullover. In the basement comic book collection box was soaked in the basement from them cleaning. I brought this up to **** Davis, reps name ***********************. ***** either doesn't answer his cell (voice mail full) or negates what I am telling him. Also, the painting crew threw plaster dust on my lawn, shook off their paint bushes on my lawn, law mower cover, ***** grill cover, downspout and fence, painted my father dress shirt, scratched the wood floors when moving the furniture (1st floor), refrigerator doors don't close by their own since they were moved 1st and 2nd floors, tv stand door was broken, used my box fan to pull out the dust in a room they skim coated, still has plaster dust in the fan. Head of the painters thought I would bring a 102 man up a flight of stairs so they could paint, when I complained he continuously uses the Spanish word "****" in my presence. When putting down a rug my printer was dropped on the floor no longer works. I asked from the beginning that the frame of windows are discolored, still needs to be applied to ********. The only respect I have with the construction crew ********************* said he would cut a check for the damages and do something with the wooden floors, still waiting....Since I only have a certain amount of characters I have a list compiled along with picture's to provide if needed. I've attached some pictures.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Vera M

      1 star

      08/27/2022

      They were horrible company from beginning to end. Clean up crew broke various things In the basement, 1sat floor and 2nd floor, needless to say they did not bring it to my attention. The content that was removed from my house for soot clean up was brought back without being cleaned still completely dirty, broken dishes and casserole. Fans with soot were put in a boxes clearly labeled by PDR movers "clean clothes". They sent 1-2 painters for the 1st 2 weeks, the 3rd week they ****** 5 guys and said they were going to paint the entire 1st floor in one day. I told them they couldn't because there was a 102 year old man on the 1st floor, they said they thought I would bring him upstairs.... I was very upset and called the head of their construction crew who called the head painter after which he walked around my house cursing in Spanish. Painters put plaster on my grass in the backyard along with paint that they shook off of their washed brushes, it was windy that day so the paint also got on my ***** grill cover, lawn mower cover and back screen door window. After they skimmed coated a room and when sanding they took my new window fan to blow the dust out of the room through the screen and into the alley way, fan is still dirty. Painters painted my fathers shirt and a curtain, left the blinds up when painting. Their dry cleaner shrunk my fathers ***** ***** wool pullover. So far PDR has ONLY replaced the broken lamp. There are many more issues, but there is not enough space to add, I am sure who ever is reading this gets the idea of what kind of company PDR is. I am now in touch with my insurance company sending pics of the issues. Also waiting to get the content cleaned by another company. This company is totally uncaring of other peoples belongs and property. I am sure if I were not a woman the head of the painters would not have cursed in Spanish in my own home, totally disrespectful. Bottom line, stay AWAY from PDR, they are a horrible company.

      Paul Davis Restoration of Metro New York Response

      09/07/2022

      Hi ****, thank you for your feedback, and for the opportunity to serve you. As you know, after you brought the issues to our attention, our team immediately responded and fully addressed all of them to make sure that you were a happy **** Davis customer. Given that, we'd really appreciate it if you could remove this review to reflect the totality of our work and our dedication to customer satisfaction. Feel free to give us a call any time if you'd like to discuss anything further. Thank you again!

      Customer Response

      09/07/2022

      As of this date I have never heard from Paul Davis Restoration about this total debacle. The clean up is totally unresponsive, no return follow up, can not leave a message because voice mail is full. . If they spoke with anyone it sure wasn't me or my claim.....

      Local BBB

      BBB Serving Metropolitan New York

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