Reviews

This profile includes reviews for Quontic Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quontic Bank

  31-05 Broadway Astoria, NY 11106-2648

• 

  Quontic Bank

  425 Broadholllow Road Melville, NY 11747-4713

Review Details

• Review fromJennifer S

  Date: 03/13/2025

  1 star
  I spoke with a representative over the phone a few weeks ago and I believe her name is ******* *******. She was an absolute nightmare and unprofessional. I had attempted to open an account via their website. For some reason, it will not allow me to go past the verification process so I called the customer service line. The representative, *******, stated to send a photo of myself holding my ID. Which, never have I ever been asked to do such thing and I have a few accounts with other banks. She said, it is a new process to avoid fraudulent accounts being opened. Fine, I did what was asked and sent it over while I was still on the phone with her. When I asked if she received it, she stated yes, then goes oh dear. I asked if there was something wrong and she said she needed to restart the mailbox for a quick sec and will place me on hold. Well, the representative did not place me on hold and I heard her disrespecting me, talking to her co worker on a call. I yelled on the phone to get her attention and I guess when she finally heard me she hung up. I will not do business with this company because of her and will not share what was said. She is racist and disrespectful and I hope management terminates her.

• Review fromJennifer C

  Date: 11/14/2023

  1 star

  Jennifer C

  Date: 11/14/2023

  Horrible customer service! I have had a savings account with them for over a year and wanted to open a second one. I accidentally entered an incorrect digit on my funding source account number and now they are telling me I'm unable to ever open a second account with them. I told them if they couldn't help me I would close out my account and they could not care less. Interest rates might be good but you can find those at other, better banks.

  Quontic Bank

  Date: 11/22/2023

  Quontic Bank will communicate directly to the customer/complainant in order to comply with the ********************************** Act (GLBA).

• Review fromWendy M.

  Date: 05/05/2023

  1 star
  This has been the WORST decision of my life. Cant get your money out, once they have it. They repeatedly tell you, you havent given them the information they need to get a withdrawal. Theres absolutely NO communication, NONE. Even if you email them for questions, it takes two to three days for a response. And, its ALWAYS THE SAME THING, you havent given us the information we need. But at the time of OPENING the account..there was no problem with the information at that time..,yeah, be careful.

• Review fromJuan V

  Date: 03/17/2023

  1 star

  Juan V

  Date: 03/17/2023

  STAY AWAY !They closed my accounts with no warning.After multiple successful direct deposits and mobile checks deposits, they claimed one of the three checks I deposited a few days ago was fake. Not sure why. They won't say why. It was a legit payroll check.They actually accepted the other 2 checks. Same ************* company, same everything.But get this. Instead of reaching out, or rejecting the deposit, they simply closed all my accounts and cutoff all access to my funds. I can't even look at my account info online. No warning.And even after many calls back ad forward, they now understand it's not my fault and that there was no intention to defraud. Yet they are still closing my accounts and refusing to even let me look at balances, etc...They are sending me a check (yes, really) for the balance of my accounts. Will not tell me how much.This is absolutely insane.DO NOT DO BUSINESS WITH THEM.YOU WILL REGRET IT.

  Quontic Bank

  Date: 05/10/2023

  In order to comply with the ********************************** Act (GLBA), Quontic Bank will communicate directly to the customer/complainant.
  
  The complainant may use their discretion in sharing our response directly to you.

• Review fromAmina J

  Date: 01/19/2023

  2 stars
  Their interest rates are great but you have to go through a process of requesting access to link your acct with an outside acct in order to get your money back, which takes a cpl **** before you can even request your money. Since it's an online bank, their customer service should be stellar but it's not. Instead, when I call they direct me to use the app or website. I also tried to open a CD which didn't work. When I called, they said the account is automated, so they won't know why it was rejected, I can just try again and make sure I input the info correctly, which I did the first time. I asked if a rep can assist me with it and I was told no. I guess I'll find another bank that can.

• Review fromandrew e

  Date: 12/06/2022

  1 star
  Inept, suspect information gathering practices, unable to UNDERSTAND, unresponsive or inadequately responsive to requests. Worst bank I have ever dealt with, plain and simple.

• Review fromBrenda L.

  Date: 11/14/2022

  1 star
  Unable to reach customer service by phone or email. I have no option to withdraw funds from my savings account.

• Review fromDianne S

  Date: 08/31/2022

  1 star
  If there was a way to give zero stars - I would give it. Totally agree that they should not be a bank at all - trial balances never show up; impossible to get money in or out. Tried to close the account five days ago - still having issues with it. This bank should be closed down and consumers warned!!!!

• Review fromMo C

  Date: 07/20/2022

  1 star
  I received the following response from Quontic after multiple failed attempts, phone calls to customer service, and following their guidance to open a CD:We appreciate your interest in Quontic Bank products!The information provided on our applications is processed through an automated system. We are not provided with specific details why an application is not approved. For this reason, we cannot provide you with more information.Sometimes, application entries are miskeyed, using a business address, or a Chex System freeze was in place and not removed. Please gain confirmation that the freeze was removed before re-applying, it is not always immediate. If this is possible, please apply again using the same email address but capitalize a letter to make the address different. The system is case-sensitive to the log-in and will recognize your entry as a new application.If you are not approved after re-applying, unfortunately, we will not be able to provide you with a Quontic Bank product.Thank you,Quontic Bank They advertise it is easy to open an account and that is a lie. None of these problems listed in the response is noted on the website. No way of knowing why you're rejected? Is this automated system a scam to grab peoples info? I created a fraud alert on my credit reports.