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Business Profile

Pest Control Services

Fur and Feathers Wildlife Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for pest removal. Trap was set but I found it was gone about a week and a half later with no message or notice of capture. I asked about the trap being removed and the company said they caught the pest but did not provide any other info or proof. Animal is still around and I am using another company that knows about the issues with this business. Many other reviews all say the same issues of paying for a service but not coming through as promised and I should have done more research before paying.

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jason from Fur feathers responded quickly to my call and promised me to catch groundhogs for $500 but I had to pay upfront. He left the traps for a week or so but we caught no groundhog. He then removed the traps without telling me and when I reached out to him he said he would come back with the trap the next day but he lied to me and never came back. I called the office twice and he said someone would get back to me but they basically ghosted me.

  • Initial Complaint

    Date:02/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Jason Carter from Fur and Feather wild life control out of Scranton Pa. 18504 to exterminate squirrels from a building that I own in Bloomsburg. This was the middle of December 2024.
    He came to the building and gave me a price and I had to give him $450 as a down payment.. the reviews from the website seemed good and i Venmo ed him the money on 12/16/24.
    He came to the building soon after and set 1 trap on the roof. He’s not been seen since. The squirrels are still very much present. I’ve called the company of fur and feather at least 3 times with no callback, no receipt from the amount that was venmoed to Jason. I’ve texted and have been totally ghosted by Jason and the company. I’m out $450.00 and the squirrels are still very present.
    I’d like to at least get my money back and I’ll try a more professional company to exterminate the squirrels..
    When I visit the employees in the building they’ve said they’ve never seen anyone from the company there..

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a $700 deposit to Fur and Feathers Wildlife Control to inspect our house in Owego for bats and subsequently remove them and clean our attic of any droppings or anything else by the bats. I texted him three days after the work was supposed to be performed, but did not hear back. I later received a voicemail from a woman claiming to be his wife, who indicated that he was in the hospital. She asked me to call back to discuss. I called but had to leave a voicemail, and I have not heard from her since. There is no indication that any work was performed, but our check was cashed. I subsequently saw numerous online reviews indicating that others had the same negative experience, and your website supports this as well. I am looking to have my payment refunded.

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jason came for an initial consultation on Jan 17, 2025 for squirrel removal. He said he would set traps, check them daily, then repair any points of entry and offer a one year guarantee for $800. I agreed and paid $500 as a deposit.
    Jason set the traps Jan 24th. That is the last contact he has had with me.
    One of the traps caught a squirrel during the day on the 28th. I texted and called him that day at 5:30pm to let him know. He did not come that night or reply.
    On the 29th I came home from work at 5pm and the squirrel was still trapped. I messaged him and called him to no reply. I left at least 5 messages with the call center saying the squirrel has been in a trap in the ice and snow for over 24 hours and it was extremely inhumane and an urgent matter. They said they would make sure he received the messages. I texted and left him multiple voicemails directly and he did not reply. No one came to my house to release the squirrel.
    I messaged him and left messages at the call center to refund my money and take the traps but there has been no contact. I have not heard from him since the date he put the traps out and he has blocked any number I have tried to contact him with.

  • Initial Complaint

    Date:01/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fur & Feather Wildlife Control

    quote $1000 to remove mice, asked for a deposit of half upfront. they never came back to complete the work. rescheduled multiple times. will not answer. should have checked reviews on this company as many people have already been scammed by the owned JASON CARTED

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $900 down payment on 7/31 for bat removal and sealing up entry/reentry points

    Failed to install one way netting properly

    Failed to seal up reentry points

    Fired on 8/19 for failure to do job properly or what was stated in contract. Was contacted via text stating not to return to the property. Nothing stated back.

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September of 2023 I contacted Fur & Feathers wildlife control about bats in our attic. The owner Jason came promptly on the appointment day to explain the process of removing the bats and gave me a quote. He also said that price would include a 3 year warranty so if we saw any bats after he had completed the job that he would come right back and take care of them. I gave him a $900 check so he could schedule the job. He showed up the following week with a net that he put over the chimney and soffit. He came back weeks later in October which was supposed to be part of the process to remove the net and seal cracks as he said he would. My husband and I are not able to climb a ladder to the peak of our roof so we took his word that the job was completed. I gave him another $900 check. This spring we noticed bats coming out of the same area around the chimney. I have called the office number numerous times and Jason has called or texted back saying he will be out Friday every time and he never shows up. He has not done a thing to keep the bats out of our attic and I believe I deserve a full refund.

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct. 24, 2023 - Hired Jason E. Carter at Fur & Feathers to humanely remove bats from our attic. He said he sealed the attic and cleaned up bat droppings. He said he provided a three year warrantee. We have the same bats in the same places. We texted him and he said he would come on Monday, June 17. He failed to show and has not responded to phone calls or texts. We since found out this is his SOP. He has been sued several times. He has multiple legal judgments against him. I am a person with a disability, so will contact the Attorney General.

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regarding ID complain* ********: The business reimbursed my down-payment check of 1,500. I still give the business a poor rating, as I never got service. They need to address the technician that takes down payments and then is never heard from. 

Fur and Feathers Wildlife Control is NOT a BBB Accredited Business.

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