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Mainstreethost

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mainstreethost's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/09/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted on Jan 19, 26, and 31, 2023 by MainStreet Host soliciting business to improve my website. On Jan 31, 2023 I agreed. I messed up and waited until after I agreed to check on the business. I found numerous complaints about never getting what you pay for and not being able to get money back. I had paid $1299.99 down and they were going to take 3 more payments every 90 days until the balance of $4000.00 was paid. On February 1, 2023, I sent the "account manager", Cheryl M*******, an email advising that I wanted a full refund and did not wish to have their services. She immediately called me, and agreed to refund my full payment. I sent an email after that phone call, but never received a response. I have attempted to call, but do not get a return call and cannot get anyone to admit that I paid.
      I have filed a dispute with my credit card company and provided them with the emails and phone call log. Everyone should be ware of this company! Read the reviews and pay attention to them!!

      Business Response

      Date: 02/13/2023

      Mainstreethost
      canceled the client’s account on February 1 and confirmed that he would get a
      full refund during our phone call.   The client’s credit
      card was refunded on February 9, 2023. We apologize that we didn’t clearly
      communicate that it can take up to 10 business days to reimburse the account
      when the client canceled.  We consider
      this issue resolved. 

      Customer Answer

      Date: 02/13/2023

      Better Business Bureau: 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did receive a refund. 

      Regards, 

      ***** *****

    Mainstreethost is BBB Accredited.

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