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Find a Location

Byrider has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Byrider

      2017 Central Ave Albany, NY 12205-4426

      BBB Accredited Business

    Business ProfileforByrider

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/17/2021

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Used Auto Dealer

    Business Details

    Location of This Business
    2017 Central Ave, Albany, NY 12205-4426
    BBB File Opened:
    8/11/2016
    Years in Business:
    10
    Business Started:
    8/1/2013
    Business Incorporated:
    2/19/2013
    Accredited Since:
    5/17/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • J.D. Byrider
    Business Management
    • Mr. Chris Wrinn, General Manager
    • Ms. Jenna Derrickson, Office Manager
    Contact Information

    Principal

    • Mr. Chris Wrinn, General Manager

    Customer Contact

    • Mr. Chris Wrinn, General Manager
    • Ms. Jenna Derrickson, Office Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/28/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I’ve been leasing a 2010 ***** ***** ******* *** from Byrider since I believe 12/2019, and every since I’ve had the car I’ve made multiple repairs on the car and not little repair’s, ever time ive contact them about a repairs that needed to be made I’ve got told it’s not covered and I would have to pay out of pocket to get it repaired which I have been doing, note the lease I have say it’s a 3 years lease but yet here I still have payments that need to be made til June of 2023, now after making all these repairs on the car the engine is now making a knocking noise and it’s unable to be driven due to now needed a new engine, I’ve called Byrider and they said there was nothing they can do because my (3) year lease is up, I can make my remaining payments and then they can look at it and I will have to pay them out of pocket for the repair, my point is the whole (3) years I’ve done every repair on this car and nothing was covered and now after my (3) years my engine goes and all they want is the remaining balance which is $1692.59, I don’t feel I should have to pay the remaining balance after all the money I already put into this car and now it’s just sitting unable to be driven until I can replace the engine.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ashley W

    1 star

    07/11/2023

    Rude staff harasses me the day payment is due accused of lying after they told me certain things sold a horrible car everytime I try to get fixed it was a problem had to go some where else and pay out of pocket this place is the absolute worst

    Byrider Response

    07/14/2023

    We're sorry to hear you're not happy with your experience with us. We do operate in the sub prime auto financing business and are very strict with payments being made on time. We do this because we're committed to assist our customers build or rebuild their credit through a positive payment history. We want to see you be successful in our program. All of our vehicles are sold with a 3 year 36,000 mile whichever comes first limited warranty. For the account in question, our service history shows $20 out of pocket repair expense in over 2 and a half years of ownership. If you're having issues with your vehicle now, please contact our service department ###-###-#### we'd be happy to help.

    Local BBB

    BBB of Upstate New York

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