15 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Janet B
5 stars05/04/2024
Ive been using many of organixx supplements. I really like the magnesium 7 and it does what they say. Im using their enzymes , greens, and collagen.I have never had issues with billing or getting an email to confirm my order. My order is shipped promptly. Im very pleased with Organixx .
Organixx Response
05/06/2024
Thank you so much for your kind words. We greatly appreciate you being a part of the Organixx family. I am also happy to hear that Magnesium 7 is working so wonderfully for you. It has become one of my favorites as well. Please don't ever hesitate to reach out to our friendly Customer Success team if you have any questions or concerns. We are always excited to have the opportunity to support you on your good health journey. I hope you have an amazing day!Review from Melodie B
1 star03/05/2024
I placed an order Feb 20th, for 3 items, totaling $147.26.I did not receive a direct confirmation, only a thank you for subscribing.....In the ********************************************************** when it will be shipped, I have emailed 3 times. I have called MANY times without success reaching a real person, or even a way to leave a message.I am seriously rethinking having a reoccurring subscription with this company for merchandise that is delayed and NOT even One response to my inquiries.I really like Magnesium 7 but if I cannot promptly receive my order, I guess I need to search elsewhere..... I am a senior of 73. I was not aware I could get a senior discount.I am filling out this review as a last resort. If this doesn't get a response then I guess i will be calling my credit card.Review from Elizabeth M
1 star01/23/2024
I don't like being on auto without signing up for it.I buy one or two first, then decide if I want auto dekivery.Not so with this company,Organixx Response
02/06/2024
We have investigated this claim and discovered that this complaint may have been based on our supplier including an extra bottle of Magnesium 7 in her shipment. The customer gets the extra bottle free of charge. We have confirmed that there is no subscription on file for this customer. We also did not have any record of contact with the customer regarding this issue prior to receiving this BBB complaint. We would suggest that going forward that the customer contact ********************** Customer Success directly if they have any issues or questions related to their orders or the products before filing a BBB complaint. Wed be happy to help! As a result of the confusing experience, we have provided the customer with an offer for a 10% discount off her next order.Review from Terry K
1 star01/15/2024
**************** is non existing!They should be removed from selling. I ordered on Jan 8 receive the charge on my credit card but no tracking info. I have sent 2 emails and received a response they send to everyone oh we will responds immediately but never do! No valid phone number should be a red flag!Organixx Response
01/22/2024
I want to thank this customer for alerting us to the situation that they did not receive an order confirmation email with the tracking information. This is a known problem that happens VERY intermittently with one of our order channels for some reason. It happens so infrequently that it is extremely difficult to pinpoint the problem area. The only thing we can do at this point is to wait for the impacted customer to contact us and inform us that they did not receive the order confirmation and we will immediately supply that for them. For this particular customer situation, the order was placed on January 8th and the customer sent us an email on Friday 1/12 around 7pm ET, and then sent another email on Sunday 1/14. We are closed at 6pm ET on Fridays with only a limited support crew (1-2 team members) on Saturdays to primarily handle phone calls. We are always closed on Sundays. Early Monday morning we responded to the customer email with all the order information. We also contacted the customer by phone on Monday 1/15 and the customer confirmed that they received an email from us with the order and tracking information. We then contacted the customer on Thursday 1/18 to confirm that their order was successfully delivered to them. During one of the interactions with the customer we informed them of our advertised support hours of operations, for future reference. This information is also stated on our website in various locations. There is only one toll-free number to contact us and, yes, it is a valid number. Customers can also contact us via email or chat during normal support hours.Review from Gabriel D
1 star12/28/2023
They advertise in Instagram that they make in *** the products.In reality dont have the manufacturing place on the product.Has my believe, is made in ***** or Africa without proper inspection.Because they mislead me, I lost $20 on the return. I have to pay shipping both ways for their lies.Organixx Response
01/02/2024
When this customer contacted our support team, our representative informed him that our products were made in ***************** in ******. Our representative then sent an email response to this customer with a statement that is contained in our *** section that our products are made in *******. The *** section is accessible on our website. I am not sure what else we can do to answer the question and qualm the customer's unjustified fears. We have been truthful in explaining that all our products are manufactured in *******. Regarding the return of his order, it is our stated policy that qualified returns receive a full refund minus the shipping fees. That is also stated on our website in the ***s and in the Return Policy. If there is anything else that we can do to help bring closure to this concern, please have the customer directly contact our Customer Success team via email to ***********************************Review from Monica N
1 star10/27/2023
This company has the worst customer service ever and has serious technical issues with their payment system! I placed an order on their website and received a confirmation both on the website and through email. About 20 min later I received another email saying I placed a second order, so I went and checked my bank account to see that its going on. They charged me an additional $263 for some product I never ordered. That particular product was originally in my cart, but I deleted it before placing my order. But the system automatically placed an order for that product separately, without my approval. I dont even know how that can happen!! I reached out to them right away and asked them to stop the order and refund me, since I never approved that transaction. I received no answer for 3 days, then I was told they cant stop the order or refund me because both orders have been shipped. They did not care about the fact that I never placed that order or approved that transaction. They told me that as long as you insert your credit card info the system can charge your credit card. Just like that, like fraud is something normal to them and I am responsible to wait for the products to arrive and then ship them back to them, all that while they are withholding some money that I never agreed to pay!! They just completely stopped answering my emails after I told them I will report this fraud. Please stay away from this company and choose to buy from trustworthy sources that have a secured payment system in place. I dont even care if the products are good or not if you act like scammers!Organixx Response
11/07/2023
Hello, ******. I am deeply sorry that you have had this unfortunate experience. I have been working behind the scenes to investigate and help resolve your issue. Hence, the delayed response until now. According to our findings, the system does not automatically enter or duplicate orders. Through my personal experience duplication of an order sometimes happens for various reasons on other business sites as well. So, we understand that it may happen to our customers inadvertently without their intent. That being said, we are glad that you brought this problem to our attention. Nothing makes us happier than an opportunity to bring a smile to our customers. As I understand it now, this issue was successfully resolved after our support team member reached out to you. Please enjoy the gift voucher on your next order as a show of our appreciation for working so kindly with us on the resolution. I will be anxiously watching for your response to ensure that this issue was fixed to your satisfaction. Thank you.Review from Lynn H
2 stars08/14/2023
I had ordered these products maybe a year or so ago and the customer service was much better. This time I didnt receive a link or anything to track my shipment when I called in the lady on the other end acted as if I had bothered her day.. this was not professional nor customer service. I will go back and order from who I usually order from Their customer service is phenomenal as well as their productsOrganixx Response
08/15/2023
Dear ****,First of all, I wish to congratulate you on your recent marriage! What a magnificent time for you. I wish you and your beloved husband the best in your future together.Regarding your complaint After listening to three calls related to this situation and reading the ticket notes, I must say I am deeply troubled by the service that we have provided you. I can assure you, that is not who we are. Nevertheless, we did not support you at the level of professionalism that you have come to know and expect, and for that I deeply apologize.I have already sent a message to my Support Lead to contact you tomorrow and inform you that we are going to reship the items you ordered free of charge. I will also be watching to ensure your refund is processed expeditiously. In addition, we will be issuing you a store credit of $30 to use towards your next purchase should you decide to give us a try again. Please accept these gifts as our humble way of apologizing for not meeting your expectations.I sincerely thank you for bringing this concern to my attention as it is the only way we can improve on our quest to provide world-class support to you and all of our valuable customers. I hope that some day you will give us another opportunity to delight you.Review from Fay B
2 stars06/30/2023
I tried to place an order last Sunday. I never received a confirmation email with an order number. I placed a second order and did get a confirmation for that order. On Tuesday, I became aware that there was a charge on my credit card for the first order. I immediately called Organixx to find out why I was charged for the first order when it was never confirmed. Since I did not have an order number and ****** (the customer service rep) could not find the first order using my email, I was put on hold. After a bit of time, she came back to say she had discovered that the first order had the wrong email address. Not only was it wrong, it was an email that wasnt valid). Why the system even allowed it go through with an invalid email is beyond comprehension. On all other websites, if an address, email, phone number or cc number is invalid, a message displays showing that something is not correct. This is not true of Organixx. ****** was able to provide me the tracking number and order number for the first order. I told her that when the two packages came in, I would be returning the first order and keeping the second order which was the more expensive of the two.When I received the packages, I called to obtain an RA and asked about a prepaid return label. After much back and forth, I was told that they would agree to give me a 10% discount on a future purchase.Subsequent to that call, ***, the customer service rep I had spoken to on my second call, called me back to say he had misspoken. They would give a $10 coupon for a future purchase. When I looked up the postage online, it was going to be $17.10 to mail the package back to them. They would not agree to any more than $10. Despite the fact that it was their system that failed and I had placed another order the same day, they are not willing to accept responsibility for that.Their product may be good & their customer service reps tried to help, I am not sure I will order from them again.Review from Mike J
5 stars06/03/2023
Amazing! That is the best way to describe the results I get from Organixx's wonderful 7 Mushrooms product. I have been taking them for a couple years now with rarely even a sniffle towards any illness. And dealing with their support team has been terrific. Any questions are handled with ease and professionalism. I also had to quickly cancel an order once and they were right on it with no issues. Bravo, Organixx!Review from Trena T.
5 stars01/23/2023
I loved my product, received it on time. When I needed to cancel subscription. It was automatically done. I had no problem. I love the product. **************** was great!Organixx Response
01/23/2023
Thank you very much for your kind words. We are always excited to have the opportunity to support our customers in their good health journey. Please don't hesitate to reach out to us whenever you need us. We wish you the best!
Customer Review Rating
2.07/5stars
Average of 15 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.