ComplaintsforOrganixx

• Initial Complaint

  04/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Feb 22, 2023 4 bottles $100.00 Send murchandise and refund if not happy with product within one year They issued a RMA and I returned and they received April 11, 2023 I contacted twice by email. Said they would get back to me. Asked each time when I could expect my refund and did not answer that question. Order Number is ***********  Tracking USPS **** **** **** **** **** **

  

  Business response

  04/24/2023

  Hello, ***.  Thank you for bringing this issue to my attention.  After investigating this situation, I have found some things that we can improve on.  I sincerely appreciated your patience as we worked through the process to provide you with your refund.  From my understanding, the refund was provided on Friday 4/21. So, that concern has been resolved. For the record, our warehouse received the return on 4/13, and my team was notified that it was accepted in-house on 4/18. The fact that we took 3 business days to process the refund is something that I am committed to improving going forward.  Also, when we communicated with you on 4/15, we did not have information that your return order was already received.  However, we did not provide the proper update on the status to you.  We have coached the individual involved.  I am sorry to hear that the product you returned did not meet your needs.  I will have one of my team members reach out to you with a very special offer.  Please accept that offer as a thank you for your patience and understanding.  

  Customer response

  04/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  *** ***
  

• Initial Complaint

  12/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The problem is this mag 7 gave me a drunk feeling when I took it and loose bowels for 4 days until I stopped it .i feel.they ought to refund.at least the shipping cost .if this is safe and effective as they claim I'm.not on any other meds and have no health issues .they ought to be a warning label on this product at the very least

  

  Business response

  12/19/2022

  We are sorry to hear that the customer had an unfavorable reaction to our purely made Magnesium 7 product.  As with any health supplement company, we cannot guarantee that all our products work for everyone in the same manner as each person is inherently different.  The customer agreed to receive the FREE product of Magnesium 7 to try and agreed to the terms of the purchasing agreement, which included for him to only pay the shipping fee to receive the FREE product.  Since the Magnesium 7 product was free for him to try, he has the option to either use the product, give it to someone else to try, or throw the product away.  Whatever his decision is, there is no refund on the shipping fee.  We incur expenses to send the customer-requested FREE product which are not refundable to us by the local postal or delivery services.  We have previously tried to kindly explain this to the customer through email and in response to his social media comments.  For a consumer to agree to the purchasing agreement to receive a free product and pay the agreed upon shipping fee, and then complains about the shipping fee after they receive the FREE product, is improper behavior against a legal purchasing agreement.  In this situation, we are not providing a refund on the shipping fees. The customer should please abide by his commitment to the purchasing agreement.  

  Customer response

  12/19/2022

   
  Complaint: 18600659
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  08/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  To Whom It May ********* saw your advertisement online to buy a bottle of Magnesium 7 (Free Bottle) for $6.9, and when I put my card information in your system, it took $108.41 and plus $6.95 dollars off my card. This is false advertisementand stealing. I am asking you to return my money ASAP. And immediately cancel this order.I called your number ************, but no one answered.If you have questions please call me at ************ mother and ***** at ************. *********************************************

  

  Business response

  08/29/2022

  Thank you for bringing this concern to my attention.  Through my review of the reported issue, this problem has already been resolved.  We were actively engaged in resolving this issue as soon as it was reported to us on 8/22/22.  There was no need to issue a BBB complaint.  The issue stemmed from when the original order was being placed.  It seems that someone inadvertently clicked on a button that generated an additonal order for 4 bottles of product as an upsell option.  We have since cancelled this order and refunded the full amount of $115.36.  Claims of false advertisement and stealing are just not true. Our integrity as a business is appreciated by our customers who provide for us a customer satisfaction rating of 97% so far this year. For the best service possible, customers should contact us during our normal support business hours Monday through Saturday 9am - 6pm ET by calling ************ or by sending an email to *********************************** We are also available via chat messaging through our website, Organixx.com, during our normal support business hours.  Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩