Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The Organixx product did not provide any of the stated benefits, and the published enticement for customers to try the product was that customers had 365 days to receive a full refund if unsatisfied for any reason.  Since I consumed the product, I have nothing but the last empty bottle, and Organixx Customer Service has told me that a partial refund is only provided if multiple empty bottles are returned.  This is not a 100% money back guarantee, as stated in Organixx marketing materials.  Organixx is intentionally trying to take advantage of customers with this bait and switch!  The Customer Service offer to provide me with a small credit towards additional product is almost funny.  Why would anyone want more product that doesn't work.  I expect to receive a full refund of the amount I paid, $91.04, which is what was stated by Organixx when I purchased their product.  Failure to provide a full refund is breach of contract.
  
  
  
  Sincerely,
  
  
  
  ***** ****

  

  Business Response

  Date: 02/13/2025

  We were sorry to hear that this customer was having a
  concern with his Organixx purchase and wanted to use our very generous one-year
  warranty and return policy. That was no
  problem for our team as we proudly stand by our offer to refund the purchase price,
  minus shipping, upon request, within 365 days from when the order ships.  Once we were contacted by the customer for
  his request to return the order for a refund, our support team went to
  work and issued him an RMA number to return the order and sent the customer a
  copy of our return policy, which is also explained in various areas through our
  website.  It was at this point that the
  customer got upset as he told us that he had no bottles to return, which is a
  requirement for a refund.  He had thrown
  them all away.  Our policy clearly states
  that refunds will be made for all bottles returned whether they are full,
  partially used, or empty.  Our return and
  refund policy is similar to most other stores. Amazon requires evidence that a product
  has been returned prior to providing a refund, and a customer only has 30 days
  with them.  Attempting to get a refund
  from a store for a pair of shoes, or shirt, or a clock and not having the purchased
  product in hand to give to the store, and the refund just doesn’t happen.  But we are far more lenient than that.  We’re not asking for the purchased product to
  be returned in whole, just send back the empty bottles. 
  
  There is no false advertising here.  Our return and refund policy is clear and available
  for all to see before a purchase is made. 
  But we were also empathetic to the customer’s situation and did extend
  an offer for the customer to receive a partial refund with store credit, even
  without the bottles to return.  He
  refused that.  The offer for the partial
  refund store credit is still open for this customer until the end of February
  if he changes his mind.

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bottle of Organixx magnesium 7 from amazon on 9/5/24. I took one dose of this product and it gave me within hours a feeling of the flu, and horrible diaharrea and bladder irritation. I did not take another dose and within 24 - 30 hours I was back to a healthy status. This product is not for everyone. I contacted their customer service by email via their website. I got a *** named ***** who told me they could not give me a refund althought they advertise they give a money back guarantee. I kept corresponding with him that ****** told me to contact Organixx by my phone call to ******. He finally told me he would try to refund me by talking with his supervisor. Then, no more contact since September 25. We were hit by hurricane ****** three weeks ago and no power or internet or phone so as soon as I could I emailed this ***** again and to no avail. No answer at all. I feel this company should stand behind their product and give me a full money back guarantee as they advertise.

  

  Business Response

  Date: 10/14/2024

  First of all,my heartfelt thoughts and prayers go out to you and your family with the suffering you have experienced, and are enduring, with the ****** hurricane. I wish you a quick recovery in getting your lives back to normal as best as possible.
  
  Regarding your Magnesium 7 situation, I apologize for the any confusion that may have been caused by our responses.  In these situations, please be aware that an order purchased through ****** is refunded through Amazon.  They have their own inventory,pricing, and warranty.  The order does not go through our sales system.  And while Organixx has a one-year warranty when products are purchased through us, ****** only allows 30 days for a return and refund. 
  
  Nevertheless, I want to help you out since the 30-day warranty has expired through Amazon.  I will have one of our Customer ************************* you to resolve this unfortunate situation.  While we cant refund the order directly,because it is not in our system, there is another option we can do that will be beneficial for you.  I will keep an eye on the progress of this complaint to make sure it is resolved to your satisfaction.

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  *** ***
  

  

  Business Response

  Date: 04/24/2023

  Hello, ***.  Thank you
  for bringing this issue to my attention. 
  After investigating this situation, I have found some things that we can
  improve on.  I sincerely appreciated your
  patience as we worked through the process to provide you with your refund.  From my understanding, the refund was provided on Friday 4/21. So, that concern has been resolved. For the record, our warehouse
  received the return on 4/13, and my team was notified that it was accepted in-house
  on 4/18. The fact that we took 3 business days to process the refund is
  something that I am committed to improving going forward.  Also, when we communicated with you on 4/15,
  we did not have information that your return order was already received.  However, we did not provide the proper update
  on the status to you.  We have coached the
  individual involved.  I am sorry to hear
  that the product you returned did not meet your needs.  I will have one of my team members reach out
  to you with a very special offer.  Please
  accept that offer as a thank you for your patience and understanding.