Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 5 containers of slim fusion gummies and when they arrived one of the jars was unsealed. I contacted the company on 12/29/2023 and sent pictures. They responded on 1/1/2024 they would send a replacement jar free of charge.On 1/10/2024 I emailed again for an update. No response.I called on 1/16/2024 and was advised they would send and I can expect within 3-5 business days. I called again on 1/16 and was told they would send but could not give me any time frame.To date I have not received. I either want the free replacement jar or a refund.

  Business Response

  Date: 01/31/2024

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

  Customer Answer

  Date: 02/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription the beginning of January when I saw I was charge for another 5 bottles. I was told that I would receive an email (from their email ****** what??) confirming. I did not receive the email. I received the product and took it to the ** with all the information I was given. The tracking # showed the product was received by them on 01.13.24. I waited 10 business days as I was told it would take 5 -7 days to process my refund. As of today I still do not have the refund, when I called the woman told me that it showed that it was received in their warehouse on the 13th and she would issue a credit. She also told me there was a $10 per bottle sanitation cost - which I was not told about.She tried to credit my account which she said would not go through. No explanation as to that. NOW she is going to have an e check issued to me that will take ANOTHER 5-7 days.I was told again that I would receive a confirmation email (from their email ***** for this conversation. I doubt I will get that. I will call again next Wednesday ***** to check on the status of my e check. I tried to get an email address from ***** (the Cust Serv Rep) but she changed the subject.Thank you,*************************** **********************************************************************

  Business Response

  Date: 01/31/2024

  Hello,

  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. 
  
  We value our customers' feedback, and we apologize if there was any confusion regarding our return and refund policy, specifically the restocking fees associated with returned items.
  
  While our policy does outline restocking fees for returned products, we recognize that your situation may have warranted a different approach. As a one-time courtesy and to ensure your satisfaction, we waived the restocking fees and issued a full refund of $198.78 through an electronic check. This refund has been processed, and you can expect to receive an email with further details within 7-10 business days.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  
  

  Customer Answer

  Date: 02/01/2024

  I never received the information that was stated in the response. 

  I am more concerned about receiving my refund.  I was told during my conversation with Slim Fusion on January 9 (or 10) that once the product I was returning  was received I would get my refund in 5-7 (I believe that was the time) business days.  After 10 business, with still no refund I called the company on Monday January 29th.  The person I spoke to asked for the tracking # and did confirm that the product was received by them on January 13.  She said that she would issue a refund and it would take 5-7 (?) business days for me to receive an e check (she had to notify the email depart to do this) She also said that she tried to refund the money to my original payment type but said it would not go through.

  ***** said that she would issue the refund for $173.78.  Her reference # is 910 FB 78A8B.

  I will respond to them via the email I received yesterday to get the status of my refund.

  Thank you,

  ***************************

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 21213687
  
  I am rejecting this response because: 

  I never received the information that was stated in the response. 

  I am more concerned about receiving my refund.  I was told during my conversation with Slim Fusion on January 9 (or 10) that once the product I was returning  was received I would get my refund in 5-7 (I believe that was the time) business days.  After 10 business, with still no refund I called the company on Monday January 29th.  The person I spoke to asked for the tracking # and did confirm that the product was received by them on January 13.  She said that she would issue a refund and it would take 5-7 (?) business days for me to receive an e check (she had to notify the email depart to do this) She also said that she tried to refund the money to my original payment type but said it would not go through.

  ***** said that she would issue the refund for $173.78.  Her reference # is 910 FB 78A8B.

  I will respond to them via the email I received yesterday to get the status of my refund.

  Thank you,

  ***************************

  
  
  Sincerely,
  
  Lil ******

  Business Response

  Date: 02/05/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 02/13/2024

  I keep asking where my refund is and I keep getting an answer saying it is coming.

  The response I got today is below (and also in the attachment.)

  I don't know how long I am supposed to wait.

  Support Feb 12, 2024, 12:01?PM (1 day ago)
  
  Hello,
  
  Thank you for reaching out to customer service!
  
  We regret the inconvenience caused by the holdup in processing your reimbursement. Your issue has been brought to the attention of our financial division, which is in responsibility of monitoring refunds. Please give them 3-5 business days to look into and check on this for you. I appreciate your perseverance.
  
  If there is anything else we can do for you, please respond to this email or call us at the toll-free number listed below.
  
  Thank you,
  Customer Support
  **************

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21213687
  
  I am rejecting this response because: 

  I keep asking where my refund is and I keep getting an answer saying it is coming.

  The response I got today is below (and also in the attachment.)

  I don't know how long I am supposed to wait.

  Support Feb 12, 2024, 12:01?PM (1 day ago)
  
  Hello,
  
  Thank you for reaching out to customer service!
  
  We regret the inconvenience caused by the holdup in processing your reimbursement. Your issue has been brought to the attention of our financial division, which is in responsibility of monitoring refunds. Please give them 3-5 business days to look into and check on this for you. I appreciate your perseverance.
  
  If there is anything else we can do for you, please respond to this email or call us at the toll-free number listed below.
  
  Thank you,
  Customer Support
  

  **************

   

  
  
  Sincerely,
  
  Lil ******

  Business Response

  Date: 02/15/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 02/27/2024

  I sent the emails from the company to you -Below is the last email I received from the company.  Now there is no expected date and I have not heard from them since.

  
  Support Mon, Feb 19, 12:01?PM (8 days ago)
  
  to me
  
  Hello,
  
  Thank you for bringing this to our attention!
  
  We understand that this has been going on for quite some time now and we apologize for the delay in resolving the issue. We have already taken steps to address your concern, and will provide an update once we receive confirmation from the billing department regarding the refund (e-check). Your patience on this matter is greatly appreciated.
  
  Should you have any other questions or concerns, please reply to this email or call us at the toll free number below.
  
  Thank you,
  Customer Support
  **************
  

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21213687
  
  I am rejecting this response because: 

  I sent the emails from the company to you -Below is the last email I received from the company.  Now there is no expected date and I have not heard from them since.

  
  Support Mon, Feb 19, 12:01?PM (8 days ago)
  
  to me
  
  Hello,
  
  Thank you for bringing this to our attention!
  
  We understand that this has been going on for quite some time now and we apologize for the delay in resolving the issue. We have already taken steps to address your concern, and will provide an update once we receive confirmation from the billing department regarding the refund (e-check). Your patience on this matter is greatly appreciated.
  
  Should you have any other questions or concerns, please reply to this email or call us at the toll free number below.
  
  Thank you,
  Customer Support
  

  **************

   

  
  
  Sincerely,
  
  Lil ******

  
  

  Business Response

  Date: 02/28/2024

  Hello,

  We understand your frustration and are working diligently to resolve this matter. Unfortunately, some unintentional delays from our clients' end have caused a minor setback. Nevertheless, we are in constant contact with the department that issues these checks and is making them aware of this inconvenience. It is our humble request that you allow us to rectify this delay. Once the check has been successfully sent, we will, of course, notify you immediately. Thank you for understanding!
  
  

  Customer Answer

  Date: 03/14/2024

  I responded through an email stating that I keep getting a response from the Company that they are working with their finance department about my refund.  I still have NOT received a refund although they keep saying they are working on it.

  Should I open another complaint?

  ***************************

  Complaint 21213687

  Customer Answer

  Date: 03/15/2024

  I FINALLY received an  echeck today.  It has been deposited into my account and has cleared.

  Thank you for your help.

  The case can be closed.

   

  Lil ******

   

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nearly impossible to cancel recurring shipments and charges. No phone or contact info on shipment. Finally reached overseas help desk. Scam ********* company. DO NOT RECOMMEND Returning product to hopefully receive credit.

  Business Response

  Date: 01/30/2024

  Hello,

  We sincerely apologize for the inconvenience that this situation has caused you. Regrettably, we are unable to find any records of your account within our system. To expedite the resolution of this matter, we kindly request you to provide us with essential details such as your account name, number, order ID, or any other relevant information. This will enable us to promptly address your concerns and provide a satisfactory solution. Thank you for your understanding and cooperation.

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent in order on 12/22/2023 based on an advertised price of $39.75 for a bottle of product. Received an email confirmation hours later that stated they would be sending me 3 bottles for $198.78. On 12/22/2023 once I received the confirmation with the nearly $200 charge on my debit card, I emailed immediately to cancel the order. This request was ignored, and they replied to me on 12/25/2023 stating the following:" Our apologies that you misunderstood the offer. The deal is $198.78 > for 3 bottles so each bottle is $66.26 for the SlimFusion Keto+ACV > Gummies. We are including 2 free bottles in that package so that brings > the price down (divide $198.78 by 5) to $39.75 for each bottle. > Due to the misunderstanding, we would like to offer you a one-time > refund of $70 for the SlimFusion Keto+ACV Gummies as a courtesy and > you may keep the products once received. Kindly reply to this email > if you would like to accept the offer.I immediately emailed and told them to cancel.On 1/2/2024 they replied with:We are sorry to hear that you want to cancel your order. Unfortunately, your order has already shipped and we are not able to stop it. Please send us a quick email when the package arrives, and we will provide you with instructions on how to return the products."When the product arrived, I called to get a return number and mailed it back on 1/4/24; it arrived on 1/8/2024; I was told I would receive a credit with 5 to 7 business days. I did not receive anything so I called on 1/19/24. They required my tracking number, never logged my return. They then tried to charge me a restocking fee three times which eventually they agreed to not charge. Then when they supposedly tried to credit my account they claimed "the credit would not go through". Then they claimed to issue an echeck refund which would come via email. Confirmation #D8123DDFEE; as of 1/26/24 nothing has been received or refunded.

  Business Response

  Date: 01/31/2024

  Hello,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.

  As a gesture of goodwill and as a one-time exception, we have decided to issue a full refund of $198.78 through an electronic check. This refund has been processed, and you can expect to receive an email with further details within **** business days.
  

  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.
  
  

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 21205308
  
  I am rejecting this response because the return was received at the supplier's facility on1/8; I received no credit or notification, so I called customer service on 1/23 and spoke to a representative on the phone who confirmed they had received the return but had not issued a credit.  She then informed me the only way to issue a credit was by issuing an electronic check (per the supplier reply to this complaint); that electronic check was supposedly issued at that time 
  the confirmation #D8123DDFEE; Today is 2/1 which is 10 days from 1/23; I have not received the check. I have checked my spam folder daily.  This complaint is not resolved as I do not have my money refunded.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/02/2024

  Hello,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  This concern was raised and handled by the ********************* It takes time due to the refund policy and procedures. In the meantime, we are asking again to expand your patience. No worries, we assure you will receive the refund as soon as possible.

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21205308
  
  I am rejecting this response because I have not received my refund that has been promised.  I have filed a dispute directly with **** of America, awaiting resolution through the bank at this time.  BBB should approve this request for resolution through **** of America to settle this dispute.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/07/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 02/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me; my bank has reimbursed my money.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was purchasing one order of gummies on Instagram in December 2023 and found out I was charged $198.78 on 12/17/23 then charged again on 1/17/24 $198.78. On the initial delivery, there were 3 bottles of Keto gummies. I tried to find a way to reach out to the company immediately and cancel but there wasn't an invoice in the package for me to make calls to and I was never sent an email regarding my order. Then was charged same amount on 1/17/24. The website and the phone number on BBB doesn't work. So now I feel like the only thing I can do is file a claim. I was only doing a one time purchase of one bottle but now being charged monthly. I had to contact my credit card company to have a new card issued and then contact all the vendors that had the previous card number. This is truly a scam. I would like to be able to return the shipments for refund, but don't know where to ship it to to get full refund as noted below. I would also like to cancel any further shipments and charges.

  Business Response

  Date: 01/31/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, we issued a refund of $198.78 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address ************************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21202573
  
  I am rejecting this response because:

  I havent received any refund and I would like my subscription cancelled  

  Please confirm that both are being taken care of  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/15/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:01/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Keto gummies. When I placed the order I saw nothing that said I would be enrolled in a subscription and being on a limited income I certainly could not pay almost $200.00 a month for gummies. GUMMIES!!!!! I called the business and spoke to a customer service representative and she hung up on me. They were certainly not very cooperative and made no effort to resolve my complaint. In summary, I DID NOT sign up for a subscription service for gummies and any information they may reference was NOT in the ad I read. This was clearly a scam. While I am responsible and have paid for what I ordered, I DID NOT sign up for a subscription. Be very wary of this company.

  Business Response

  Date: 01/29/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. 

  We've looked into the issue, and unfortunately, we can provide no further assistance on your account since you went through the chargeback process with your bank instead of working with us. I want to assure you that all your accounts with us have been closed. In this case, please do coordinate with your bank.
  
  Thank you for understanding. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 02/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered SlimFusion Keto+ACV from this company in late November, receiving my parcel in December '23. I bought into the hype only to find it to be a scam. I tried it for a month with zero results. I then received a second batch which I did not order, no subscription was requested. After reaching out to you I was to receive a full refund for that order. (they didn't even want their expensive product back) Thank you! I then called the company to request a refund for my original pkj. as it did not work. After a 20 minute conversation I was promised 1/2 refund in the form of an electronic check. I'm not comfortable with this decision. I am requesting a full refund to my credit card. This is a total scam and should be shut down!

  Business Response

  Date: 01/26/2024

  Hello ****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As per checking, your account was canceled and fully refunded for the second order without the need to return the products.
  
  Rest assured, you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:01/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 27, 2023 I ordered a bottle of the SlimFusion. When I got the confirmed email I was shocked. I was charged $198.78 and $59.99. I immediately responded to their email stating I did not order the cleanse and I only wanted one bottle of the Slim Fusion. I also advised them that their website was not clear at all for ordering. I received a text from a number ************** stating my order was incomplete. I responded I do not want it and wanted to cancel. I received no reply. I have sent several emails and even called them directly. When on the phone I asked to speak to a Supervisor they hung up on me. I also had contacted my credit card company to begin a dispute. I have several emails to and from this company. At one point they offered me half a refund. I said no that I want to return the products and expect a full refund. I received the products on January 8 and returned them the same day. They asked me to send a picture of the unopened products which I did. Of course I had to pay to ship them back. The tracking number showed the products were delivered on January 11, **** at 11:24 AM. Their email dated 1/23/24 said that their warehouse never notified them that the they were received. Just today 1/23/24 I emailed them a picture of the Tracking Number. I just want a total 100% refund. I did everything that was asked of me.

  Business Response

  Date: 01/24/2024

  Hello,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  

  To ensure that we can provide you with the best possible assistance, please call us together with the bank on the other line. In this way, we can discuss further options and, at the same time, confirm from your bank that there are no ongoing disputes.
  
  

  Customer Answer

  Date: 02/07/2024

  To date this matter has not been resolved after several attempts to contact the company. I am still waiting for my full refund. There is verification they did receive the products back almost a month ago

  Customer Answer

  Date: 02/07/2024

  This matter has not been resolved. I have verification they received the product on Jan 11, **** at 11:24 am.  I have done everything I can think of . They no longer respond to my emails. I did what they instructed me to do by returning the products with seal not broken. They said once they were received I would expect a full refund. 

  Business Response

  Date: 02/09/2024

  Thank you for the response!
  
  I hope this message finds you well. We have received your complaint regarding the refund for your recent purchase, and we sincerely apologize for any inconvenience caused. We understand your concern about the current situation, and we want to work together to resolve this matter efficiently.
  
  We acknowledge that you have already contacted your bank regarding the issue, and we appreciate your proactive approach. In order to ensure a smooth resolution, we kindly request that you contact us directly in conjunction with your bank. This collaborative effort will allow us to verify the status of any ongoing disputes or determine whether a dispute has been filed.
  

  Customer Answer

  Date: 02/09/2024

  I have sent several emails to this company.  I just am asking that they comply. They said as soon as they receive the product back I can expect a full refund. To date this has not happened.  If you require more from me please let me know

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21185981
  
  I am rejecting this response because:I have sent several emails to this company.  I just am asking that they comply. They said as soon as they receive the product back I can expect a full refund. To date this has not happened.  If you require more from me please let me know
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 02/13/2024

  I wanted to advise you this has finally been settled. I have received a full refund from the company. Thank you for your assistance.   

  Business Response

  Date: 02/13/2024

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. Unfortunately, we are unable to assist you with your refund inquiry through email. Please call us at **************, together with the bank on the other line so we can assist you further with the charges to verify that there are no ongoing disputes.
  
  Thank you

  Customer Answer

  Date: 02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I wanted to advise you this has finally been settled. I have received a full refund from the company. Thank you for your assistance.   
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a 1 time order to try Slim Fusion ACV 250mg Gummies they continue to send 2 bottles a month and charge my credit card and I need them to stop this now please help me

  Business Response

  Date: 01/19/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

• Initial Complaint

  Date:01/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I knew it was too good to be true. I ordered these gummies December 2023 and charged $198. 78 on 12/4.23 then charged again on 1/8/24 $198.78. On the initial delivery, there were 2 bottles of cleanse pills. They don't look anything like the advertisement, so haven't taken any of them. There wasn't an invoice in the package for me to make calls to. Then I'm charged same amount on 1/8, no delivery, so I had to research the transactions on my account, then looked at the bottles and had to ****** them. The website on BBB doesn't work, I get a fast busy signal for the # on BBB, So now I'm at the point of filing the claim. I was doing a one time purchase and now being charged monthly I guess. Not cool.I'm now going to have to have my card # changed to stop the additional charges on somethin I feel is a true scam. Would like to be able to return the initial shipment for refund, but don't know where to ship it to to get full refund as noted below.

  Business Response

  Date: 01/22/2024

  Hello Obidee,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

  As a one time courtesy, we issued a refund of $198.78 via E-check without the need to return the last shipment. Please allow up to **** business days for the e-check to reflect in your email address ****************************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  

  Thank you

  Customer Answer

  Date: 01/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Just want confirmation that my account has been cancelled.  I have no idea where to go to delete account.  I can't find any emails providing me with the link to do so.
  
  Sincerely,
  
  *****************************