ComplaintsforSlimFusion Keto+ACV Gummies

• Initial Complaint

  05/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was automatically charged for a reorder of $119.49 USD on my credit card yet I do not wish to continue with these shipments. I did not re-order after my first order. This company does not provide any contact details to stop the purchase. Big scam and I want my money back and to stop these recurring charges and shipments.

  Business response

  05/29/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

  Customer response

  05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I ordered a trial of gummies from Xglow was 2 month supply for $60.00 I have been charged, $119.49 on 12/13/2023, $119.49 on 1/17/2024, $119.49 on 2/21/2024, $119.49 on 3/27/2024, and $119.49 5/1.I have the product, there is no address to return, I have searched the internet for a phone number or an email address. I can't find anything. I did not agree to monthly supplies . All that is on my CC statement is XGlow9*BT1 Cheyenne *** I'm at my wits end trying to stop this.

  Business response

  05/16/2024

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer response

  05/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  While on vacation my husband and I noticed our checking account had been hacked. We immediately contacted the bank and had to have our cards cancelled etc. We were told the company that charged our account was out of ******. We later found out it was the Slimfit Fusion gummies company. Neither of us have ever ordered from them nor do we know how they received our debit card information. I have called the company several times trying to get the situation handled and ultimately ended up having to have our checking account closed and open a new one because they continued to charge us for whatever reason. We have never received any products and we have no clue how this company ended up with our information. Contacting them has not bee helpful as we haven't been able to talk to anyone after multiple attempts.

  Business response

  05/09/2024

  Hello,

  We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.
  
  

• Initial Complaint

  05/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I joined into a trial of the product like everyone else. Now I received a bill for another shipment I DO NOT want as it does not work in the first place. Make this stop NOW I dont particularly care if the refund comes, BUT I am very serious about there never being another shipment to me ever and not another charge.

  Business response

  05/10/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Initial Complaint

  04/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a bag of 5 bottles of keto pills never ordered and keep sending them back but they are still delivering and taking money

  Business response

  04/29/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 3-pack of Keto gummies as a single-time purchase and was not aware the charge and shipment of product would recur every month. When I tried to find out how to cancel the shipments and payments, it was virtually impossible to find any contact information. Very shady company and clearly a mistake in purchasing from them. Right now, all I want is for the continued payments and shipments to be cancelled IMMEDIATELY. How can we make this happen?

  Business response

  04/16/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is a letter sent to me from Slim Fusion, stating they would refund me $72.00, I have made multiple phone calls and emails since then but still have not received the refund. There is no reason that they should not be able to credit the account this order was paid with. I'm sure it's just another stalling tactic.Hello, Thank you for reaching out to customer service!We regret to inform you that we do not provide refunds in the form of physical checks. As per request, we made a few attempts to process the $72.00 ($42.00 for the SlimFusion Keto+ACV Gummies, and another $30.00 for SlimFusion Cleanse) refund, however, we were able to confirm there was an error and the funds did not process. As an alternative, we can process an e-check (electronic check) for your refund. Kindly reply to this email with your preferred email address where we can send the e-check.Should you have any other questions or concerns, please reply to this email or call us at the toll-free number below.Thank you,Customer Support **************

  Business response

  04/05/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you
  
  

  Customer response

  04/29/2024

  I am sorry I have not responded to your emails.  My husband has been very sick and hospitalized.  There has not been any resolution to this complaint.  *********** promised a refund of $72.00 and I still have not received it! 

  Business response

  04/30/2024

  Hello,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,

• Initial Complaint

  04/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  November 20, 2023 I received a shipment for an item that I didn't order. They deducted $198.78 from my account on 11/20/2023. I called and told them that I didn't order anything and they told me that when I received a previous order that I didn't check a box that said I don't want to receive it any more orders. I said I would mail it back which I did unopened on Jan. 22, 2024. It cost me $10.50. I called a week later and they said it takes 2 weeks. When I called again they said they had to check the check the warehouse. When I called again, they said they had received it and was going to credit my account. After the allotted time had passed I called again and they said that my bank wouldn't accept it and they were going to send me an e check. I waited for 2 weeks and called again and the lady tried to tell me that there were some of the items missing from the order. I informed her that I never opened the package. She said it will take 5 to 10 days to receive my refund minus a $40 restocking fee. I called 3 more times and got the same 5 to 10 days. I think it's a scam and I want my total amount of $198.78 returned to me plus the $10.50 shipping I paid.

  Business response

  04/05/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you
  
  

  Customer response

  04/05/2024

   
  Complaint: 21501373
  
  I am rejecting this response because: I read the reviews about this company and I don't think they intend to send me the refund. The last time I called the agent said she was sending it to the billing department. That was over 2 weeks ago. I will accept this response when I receive my refund.
  
  Sincerely,
  
  *****************************

  Business response

  04/08/2024

  Hello,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,
  
  

  Customer response

  04/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered their product with a money back guarantee, when we weren't satisfied I contacted them to get the proper return information. I then packed only the unopened products and returned them to the address they provided with the *** # clearly printed on the outside of the package and shipped it, at my own expense, as they requested. I returned 3 unopened bottles of ACV gummies and 1 unopened bottle of Cleanse. The bottled was received into their posession at 10:15 am on 1/24/24. I contacted them on 2/13 inquiring about my credit and received a canned e-mail (I know because I received the exact same one 2 more times since)stating that they tried to refund to my credit card but "an error occured and it was declined" which is untrue as I contacted my cc company. Over a series of emails they confirmed that they had the product and would provide a refund of $109.25 via an echeck, which I still have not recieved. I then got a phone number and called them because I payed much more than that for the product and again, this was not a full refund as expected. The minimum I should receive is $149.25 so I wanted to make sure they were accounting for the Cleanse tablets as well. I spoke with **** on 3/7 and she assured me that she had talked to the credit department and the echeck would be sent within 3*5 business days. I checked my e's and spam daily and still have not received a refund which I told them I would much prefer as a credit to my credit card. Today, 3/28 I called again and spoke with **** and he assured me that he would go to the credit department and get this cleared up and call me back within 1-2 hour. That was 3 hours ago. So, in short, they have had the product since 1/24 with no effort to provide me a credit and only lies and stall tactics provided.

  Business response

  03/29/2024

  Hello ****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  A a one time courtesy, we issued a refund of $258.77 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address *********************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer response

  04/04/2024

  Good morning, I have seen their response and will absolutely accept their refund IF I actually receive it.  However, they have been telling me for two months that they "are processing a refund and I will see it in 3-5 or 7-10 days" but as of yet I have not received anything.  I will let you know as soon as I see a credit but until then I would like this claim to remain open.  

  Thank you for your assistance and I will stay in touch!

  *********************

  Customer response

  04/04/2024

   
  Complaint: 21500127
  
  I am rejecting this response because: 

   

  Good morning, I have seen their response and will absolutely accept their refund IF I actually receive it.  However, they have been telling me for two months that they "are processing a refund and I will see it in 3-5 or 7-10 days" but as of yet I have not received anything.  I will let you know as soon as I see a credit but until then I would like this claim to remain open.  

  Thank you for your assistance and I will stay in touch!

  *********************

  
  
  

  Business response

  04/05/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer response

  04/12/2024

   
  Complaint: 21500127
  
  I am rejecting this response because: it has now been another 10 days since they responded to my BBB complaint and said it a full refund would be sent to me in 7-10 days and again I have not received a refund.  They have now made that promise more than a half dozen times and still nothing.
  
  Sincerely,
  
  *********************

  Business response

  04/16/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you
  
  

  Customer response

  04/17/2024

   
  Complaint: 21500127
  
  I am rejecting this response because:  this is a canned response that I have received at least two or three times over the last couple months.  They have now had the product in their possession for almost 4 complete months and I just continue to get lip service and no refund.  This is not acceptable and this "business" is nothing more than a scam.
  
  Sincerely,
  
  *********************

  Business response

  04/18/2024

  Hello,
  
  We would like to apologize for the delay that has taken place in refunding your money. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  Yours Sincerely,

  Customer response

  04/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After more than 4 months I have finally received my refund. Thank you for  your assistance. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a 3-pack of Keto gummies as a single-time purchase, and was not aware the charge and shipment of product would recur every month. When I tried to find out how to cancel the shipments and payments, it was virtually impossible to find any contact information. Very shady company and clearly a mistake in purchasing from them. Right now all I want is for the continued payments and shipments to be cancelled IMMEDIATELY.

  Business response

  03/12/2024

  Hello,

  We sincerely apologize for the inconvenience that this situation has caused you. Regrettably, we are unable to find any records of your account within our system. To expedite the resolution of this matter, we kindly request you to provide us with essential details such as your account name, number, order ID, or any other relevant information. This will enable us to promptly address your concerns and provide a satisfactory solution. Thank you for your understanding and cooperation.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩