Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered keto gummies for a one time purchase and am bombarded with orders of them I never contracted for or find helpful. Four bottles unopened are in my possession but their billing name is so hidden, I cannot get to them directly.Please help me return the product, make this stop and get refunds

  Business Response

  Date: 01/17/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $143.39 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************************** ******************************************** ************** PO Box ***** ********* ** ***** Jul 5th 2023 ACV Keto Health Gummies 5x - $198.78 ACV for Keto Health Cleanse x2- $59.99 Total ****** Cancelled order Jul 5th 2023 - same day as the bill was not the same as the advertisement which appeared on ********* They were aware. Was told to return the product as it was shipped unopened for full refund. Returned product unopened - emailed them pictures as requested and with tracking number Confirmed with company they received product back Jul 20th 2023 Been waiting for a refund ever since. I have emailed and called them almost every week and keep being told their billing **** has issued an E check and or will be. We have now reached 6 months later and still getting the same response from them, that they are refunding me and apologize I haven't received it yet. I get the same script read to me every phone call however this billing department they speak of you cannot contact. This feels like theft. Someone has my money and I dont have a product. PLEASE HELP. Thank you

  Business Response

  Date: 01/17/2024

  Hello *****,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

• Initial Complaint

  Date:01/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the second time in the past three months, I have received two bottles of ACV Keto gummies. I have no recollection of ordering these gummies. So far I have paid $143.39 for each order. I threw the first ones in the garbage mainly because I didnt order them and there was no information. In the envelope.I am asking for your help in both cancelling this order and refunding my money. Please! What a scam on an elderly person.Thank you.*********

  Business Response

  Date: 01/17/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $143.39 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  Customer Answer

  Date: 01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:01/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 1, 2023 I purchased ACV Keto Gummies as a one time purchase... I know that the response will be that I didn't read the fine print, but I can assure you that if it was there... it was very misleading and/or hard to find because I wanted to merely try these Keto gummies first before committing to a subscription and I am very careful about these things, but nonetheless, I, as with previous complaints will be accused of not cancelling something that we weren't even aware that we subscribed to. I noticed that I also received no email confirmation of a purchase or anything from this company, simply a charge from BOOSTP2 on my debit card as well as another from SANAP99 for something else that I purchased after the fact from them. I thought it was odd that my bank thought it was fraudulant and double checked with me to approve it on December **** that should have been a red flag.I received another charge from BOOSTP2 today which my bank again asked if it was fraudalent... yet another red flag that the bank is thinking these are fraudulent charges since this is the only company charges I've been asked about in months. No email again from the company, and I had an extremely difficult time even remembering what it was for and searches through my email and phone turned up nothing. The only way I figured it out was by googling and luckily someone else had filed a complaint and BOOSTP2 was in their complaint and it was also for KETO ACV gummies.I have found no difference in my weight, my appetite or energy level after taking these gummies and would like to cancel any further shipments even though I hold fast that I did not purchase them... especially since this company seems to be doing this to multiple people and making it very difficult to cancel anything. It's a very fraudulent and deceiving company for sure when they won't even send confirmation of orders (especially if it involves a so-called subscription).

  Business Response

  Date: 01/09/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  
  

  Customer Answer

  Date: 01/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that I would only be charged $30.00. I was charged an additional $99.39 I called customer service, got a return label, shipped product back for a full refund. Tracking said it made it to the return address given. I still have not received a refund. That was June?July 2023.Return merch auth: FD1079F1E4AC I've been calling for months and can't get any human interaction and no voice mail option ************

  Business Response

  Date: 01/09/2024

  Hello,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  

  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  

  As a gesture of goodwill and as a one-time exception, we went ahead and issued an additional refund of $129.38 effectively reimbursing the full amount of the refund, today. You can expect to see the refund reflected in your account within **** business days.  This refund aims to rectify any inconvenience you have experienced and provide a fair resolution to the matter.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  

• Initial Complaint

  Date:01/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three bottles of ACV for Health gummies based on an advertisement indicating that ******************** recent dramatic weight loss was due to her use of ACV for Health gummies. The cost was $199. After ordering (and hearing rumors in the press), I did additional research and found out the advertisement was a complete fake. It was definitely misleading and false advertising. This should be against the law!! I contacted the company who did not dispute my accusations and gave me directions on how to return the product for a refund which they said I would receive within 30 days. I shipped the product back on November 17, 2023, but have not received a refund. The reference number for my complaint is 8A9E880A7A. My RMA code was 5FDB07FB3353. Im embarrassed to admit that I have lost their phone number so I cannot provide it to you. If theres any additional information I can provide to help resolve this issue, please let me know. Thank you. ****** Love ********

  Business Response

  Date: 01/09/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $191.82 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  
  

  Business Response

  Date: 01/09/2024

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  

  
  

  Customer Answer

  Date: 01/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Love ********

• Initial Complaint

  Date:01/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel whatever subscription that I did not agree to yet my bank account is continuously charged $200 every month. There were most definitely NOT any terms or conditions that I agreed to for any sort of subscription! The product was garbage-- I do not want it. My bank account has now been charged over $800 and I am about to look into getting this resolved with an attorney if I don't get answers. The website I ordered from is no longer accessible, there is not a phone number listed anywhere for me to contact for any customer service and this is wrong to do to people.

  Business Response

  Date: 01/09/2024

  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21069333
  
  I am rejecting this response because:

  while I appreciate the refund for one of the months, it hardly makes up for what was wrongfully taken out of my bank account. I have 4 packages of this low quality product, all unopened, that I did not agree or want to buy. You keep saying that I agreed to this in the terms and conditions but, unless the part about agreeing to a subscription was in illegible font or in an irregular location- I did not agree to be charged $200 a month. I see that a lot of people have had this same issue with this business and have almost identical complaints. The website is very misleading. I would like a full refund for the product that I have returned to sender and should be received shortly by the shipper.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/12/2024

  Hello Roselle,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we issued a full refund for the second order amounting to $198.78 via E-check. Please allow up to **** business days for the e-check to reflect in your email address ****************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.

   

  Thank you

• Initial Complaint

  Date:01/08/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the product ACV Keto For Health on 4/23/2023. They over charged me $238.54. I called and they credited my credit card $50. I received the product and decided I didnt want it and called the company to find out how to return it. They said as long as it was unopened, I could return it for a full refund. I mailed it on 5/16/2023 (I have my US ************** receipt). I called on 5/23/2023 they said it would take 2-3 weeks to see my credit of $188.54. Refund confirmation #****A7F8E9. I kept calling and never received the credit and kept getting the run-around. RMA Return #F382BCCB9157. I talked to them on 8/21/2023, they said there was a restocking fee of $50 with a refund of $138.54. I agreed to that and thought the credit would come, but it never did.

  Business Response

  Date: 01/09/2024

  Hello,

  We value our customers' feedback, and we apologize if there was any confusion regarding our return and refund policy, specifically the restocking fees associated with returned items.
  
  While our policy does outline restocking fees for returned products, we recognize that your situation may have warranted a different approach. As a one-time courtesy and to ensure your satisfaction, we waived the restocking fees and issued an additional refund of $50 to your account today. You should see the amount credited to your account within **** business days. This refund is in addition to any refund you have already received for the returned product.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  
  

  Customer Answer

  Date: 01/09/2024

  As I stated in my original complaint that I was told I would receive a complete refund of $188.54 less restocking fee of $50.00. So $138.54 is what I should be refunded. 

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 21060661
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 1/9/2024 8:15:58 PM
  As I stated in my original complaint that I was told I would receive a complete refund of $188.54 less restocking fee of $50.00. So $138.54 is what I should be refunded. 

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/15/2024

  Hello,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service promptly, and we apologize for the inconvenience this has caused. 
  
  I've looked into your account, and as per checking we already processed the full refund of $238.54 back to your card. We processed a refund of $50.00 on 04/24/2023 and an additional refund of $138.54 on 08/21/2023. As a one-time courtesy and to ensure your satisfaction, we waived the restocking fees and issued a full refund of $50 to your account on 01/09/2024. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account. You can also coordinate with your bank on the refund that was processed.
  
  Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.
  
  

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 21060661
  
  I am rejecting this response because: I have checked my credit card statement for the dates you say the refund was made. I see on my May 19, 2023 statement that I did received the $50.00 on 4/24/2023 credit from KHEAL*AS23PORTLANDOR. This was the only credit made from ACV For Health. Please show proof the $138.54 on 8/21/2023 was issued. THERE HAS BEEN NO OTHER CREDITS ISSUED. You also say $50.00 was refunded on 1/9/2024 and to allow **** days. As of today, 1/18/2024 this credit has not been issued to my credit card ending in 8529.

  Thank you for responding to my Complaint ID: ******************************.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First ordered 2 products on 11/2/23. Received second order 12/12/23. Didnt order it twice and they gave me no contact imformation. Product does not work for me. I am trying to get them to stop charging me and sending more product. **** tracking number **********************

  Business Response

  Date: 12/14/2023

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $143.39 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a negative review with the BBB about this company's practices, ACV for Keto Health. After I learned I had filed a subscription, BBB contacted the company who responded to me via email to claim that they had cancelled my subscription. When I tried to respond to the company, I was unable because it came thru BBB. On 12/11/23, I received another shipment from the company and have been trying to determine which credit card I used because the company changes the billing name each time it bills. The only common denominator is that the dollar continues to be the same, $198.78. In October, they billed under the name SprMark*OT29 *******, *******. On December 4th, they billed under the name BoostP2 in the amount of $198.78. This is fraudulent behavior and makes it very difficult to track in order to cancel and get a refund. Their representative named Lux on 12/12 by telephone confirmed to me that the subscription now has been cancelled (again) and that I can mail the product back at my own expense, and when the warehouse receives the mdse, they will determine whether or not they will refund my money. This company has bottled apple cider vinegar which one can purchase in the grocery store for perhaps several dollars, jelled it to gummy form, coated it with sugar and are selling it at very high prices. Again, The product is called ACV for Keto Health and is supposedly a product of Metabrain Boost Plus but is never billed that way. They make it very, very difficult to return the product for credit, and when they finally agree to work with you, offer to credit you up to $100 so that one doesn't have to go to the *********** to mail it back. Outrageous!!!! These are shady business practices, and I want the full amount of my purchases refunded...this latest billing was $198.78 and the last one on 10/29 in the same amount but billed under a different name. I plan on reporting them to the Attorney General and ************************* I want a full refund.

  Business Response

  Date: 12/15/2023

  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you