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Business Profile

Vitamins and Supplements

ACV For Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 198 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product doesn't work. No weight loss as promised.then , they sent an additional supply that was unrequested.

    Business Response

    Date: 04/16/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a gesture of goodwill and as a one-time exception, we went ahead and issued an additional refund of $99.78 effectively reimbursing the full amount of the refund of your recurring order, today. You can expect to see the refund reflected in your account within 5-10 business days.  This refund aims to rectify any inconvenience you have experienced and provide a fair resolution to the matter.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

    Customer Answer

    Date: 04/20/2024

    Thank you very much

    Customer Answer

    Date: 04/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Most Recent Message
    Date Sent: 4/20/2024 7:18:25 PM
    Thank you very much

  • Initial Complaint

    Date:04/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot get a hold of anybody at this company to stop sending me these orders. There is no receipt or contact information for anyone at this company. I want it to stop asap!!!! Please!

    Business Response

    Date: 04/16/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  • Initial Complaint

    Date:04/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to end my relationship with this company and charging my account for gummies which I only ordered for a one time only....I receive them monthly and do not want to receive them. I am unable to cancel with the company...they do not respond to phone calls and i cannot contact them via email.

    Business Response

    Date: 04/05/2024

    Hello *********,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

  • Initial Complaint

    Date:03/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the first batch and didn't realize that they would keep sending them. I just want my money back on 2 different shipments of theses gummies I have called the phone number they gave me for 2 weeks now and nobody ever answered the phone??

    Business Response

    Date: 03/26/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

    Customer Answer

    Date: 03/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bottle of keto gummies for $39.99 and after putting in my cc# I was charged ****** on 3/10/24. Order # AFF945CB8A. Shipped out at 3/11/24. I received 5 bottles and after reading the ingredients it was not the ones advertised and it said in bottles not *** approved. I would like to send the unopened bottles for a total refund.

    Customer Answer

    Date: 03/19/2024

    I was able to reach the business and talked to *****. He walked me through sending back the products unopened. I mailed them back Sunday 3/17/24 via us postal service for a full refund. He said when they receive the package they would credit my credit card. Thank you for your help and hopefully this is resolved. This is an update.

    Business Response

    Date: 03/20/2024

    Hello *****,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    We went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 

    Thank you

    Customer Answer

    Date: 03/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased the gummies online and was initially charged on 2/1/2024. There was no available item to cancel the subscription on my original order and they have done nothing as promised for weight loss. I would like the subscription to end/cancel at this time as I have just received another charge on 3/7/2024 and received 5 more bottles of useless gummies.

    Business Response

    Date: 03/13/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  • Initial Complaint

    Date:03/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Keto Gummies to try out for weight loss, just one order. But on then they sent me another order a month later, then another order a month later. I have tried to reach out to them, but they won't respond. The first order was for $119.49 and I am ok with this charge. I want them to refund my money for the additional 2 times they continued to send $238.98 and I want them to stop sending any further shipments!

    Business Response

    Date: 03/13/2024

    Hello *********,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to find information to cancel my order,that is on auto ship.

    Business Response

    Date: 03/13/2024

    Hello ****,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $143.39 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product does not work and can not contact company to discontinue and they keep sending and charging my account. Would like them to cancel my the reoccurrence of charges.

    Business Response

    Date: 03/13/2024

    Hello *****,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered gummies on 1/10/24 and then after I ordered them the amount was greater than originally expected. I called after I got the gummies and was told to return them for refund and I shipped them back and have a return receipt that showed they received them back on 1/29/24. They told me they could not refund to my card and would send me an e-check within 10 days. Have called at least ten times and they said it was coming. Today they said they issued an e-check on 2/8 for $188.77 but there is no e-checks in my email. This is a stall and I want my money returned as they have the product back and I have no refund as promised.

    Business Response

    Date: 03/12/2024

    Hello ******,

    We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.

    This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

    Thank you

    Customer Answer

    Date: 04/02/2024

    I have called this company at least every 3 days for the last few months since they agreed that they got the merchandise back.  They have consistently promised me an e-check and have told me every week that I will receive the refund of $188.77 in an e-check within 3 to 5 days.  Last week they told me I would have the check in 3 days.  The reference # for this return is C64D2B1D15 and they agree they owe me the money and their accounting department will issue the e-check right away.  Still no response from them.  I have a receipt that they got the merchandise back on 1/29/24.  It is now 4/2/24 and still no e-check.  All they do is give me a run around.  They have not followed up on the email they sent you.  

    Customer Answer

    Date: 04/03/2024

    AS of today I have still not received the e-check that has been promised for two months.  Have called every 3 days and each time they tell me I will have a check from 3-5 days and that their accounting department has issued an e-check.  This has been going on since I have receipt of their getting the merchandise back and they agreed they got the merchandise and would issue an e-check as they couldn't credit my card.  Funny how they could charge my card but not refund the card?  Still no e-check as of 4/3/24 and they got the merchandise back on 1/29/24.  I want a refund to my card or an e-check now.  

    Business Response

    Date: 04/05/2024

    Hello,

    I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.

    The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.

    We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.

    Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.

    Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.

    Thank you

    Customer Answer

    Date: 04/12/2024

     
    Complaint: 21387716

    I am rejecting this response because:  I have talked to them every 3 days for the last 3 months and they keep promising me to call back.  Have talked to 2 supervisors who say they will call me back and still no check after 3 months.  They keep saying their only contact with the billing department is by email and they aren't getting a response from them.  This is a big run around with no results.  They keep apologizing and promising an e-check with 3 to 5 days for the last 3 months.  

    Sincerely,

    *************************

ACV For Health is NOT a BBB Accredited Business.

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