Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  We never received a single lesson because the scheduler cancelled multiple times. The scheduling contact reported that they were unable to locate a teacher. The company stopped replying to my texts and calls after 3 weeks of cancelled lessons. It's been a disappointing experience, but it got MUCH worse. I was then charged $405 by the company for lessons we've never received. Considering how many similar complaints have been filed for similar situations, it seems that the company should change their process.
  

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/09/01) */
  TO whom it may concern:
  
  The client has already been contacted and was advised that a full refund has been issued for the service that was not provided.
  
  
  Thank you!
  
  
  Consumer Response /* (2000, 7, 2022/09/06) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact this company since January of this year to cancel my subscription. Their email link DOES NOT work and my calls are never answered. The few times they have, my information was collected and then I heard absolutely nothing back. I'm even with online customer service right now and they have just disappeared entirely. I have been trying to cancel since January of this year and am now out at least $200. It may not sound like a lot, but as a struggling college student living from paycheck to paycheck, this has just cause an amazing amount of stress. If I'm told that I "didn't reach out in time," I would like it to be noted that I've been trying for eight months to cancel a service I could not afford. This entire experience has been highly unprofessional and seeing as similar things have happened for years, I hope something is actually done to correct this business' poor practices.
  

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 8, 2022/08/24) */
  To whom it may concern:
  
  The only time that the client got to talk someone from billing was around this month and was advised that refunds will be and has been provided for the 5 payments that he/she was charged. The refund will take around at least 5-7 business days to be posted back to the account. This client subscribed to our course online through the website and provided his/her CC info knowing that the free trial is only good for 7 days. The subscription was made last year and the client just called in recently and was already told that the refund has been processed.