Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Codefinity Python courses in April of 2025. After a week of trying the platform, it was apparent that it was not what I was looking for and cancelled my subscription. I did not receive any emails confirming the cancellation. June 29th, 2025 I received a charge for $99 on my credit card from Codefinity which I did not approve. After a few emails back and forth with ***** from Codefinity, they are refusing to refund the charge for a subscription that I had cancelled. I did not receive any emails notifying me of the upcoming charge or any emails that would indicate that my subscription was still active. This business has predatory practices and should not be allowed to do business until their communication regarding charges and subscriptions has been fixed.

  Business Response

  Date: 07/02/2025

  Dear *******,
  We appreciate the opportunity to respond to the concerns raised.
  Codefinity is a subscription-based platform, and all the subscriptions get renewed automatically unless canceled, according to our T&C (*******************************************************) and Subscription Terms (******************************************************), and we state that on the plan selection page before the purchase, and in the payment confirmation email.
  The confirmation email includes the exact date and amount of the next scheduled renewal. Additionally, this information is always available on the Billing page of your account settings. You also have the option to cancel your subscription right after purchase, retaining access for the entire subscription period, and ensuring no further charges. 
  After reviewing your account, we can confirm that no cancellation attempt was recorded prior to June 29, 2025, the date your subscription was first canceled, which unfortunately came after the renewal had already been processed.
  We would also like to highlight that, despite our standard policy, we always strive to be accommodating and find the best possible compromise to resolve any situation. In this situation, our team offered a few alternative solutions to ensure you could still benefit from your subscription. We regret if these attempts to find a fair resolution were not perceived as such.
  In good faith, a full refund for the recent subscription charge has already been processed. You should have received confirmation of this refund via email, and the funds should appear on your payment method shortly, depending on your bank.
  We hope this meets your expectations, and we will continue to improve our service to avoid similar situations in the future.
  Sincerely,
  Codefinity Team
  

  Business Response

  Date: 07/02/2025

  Dear BBB Team,
  We would like to respectfully clarify that the user never contacted us prior to the subscription renewal. Our first and only communication with the user was initiated after the renewal had already been processed.
  The user was provided with all relevant details about the subscription plan, including the automatic renewal terms, the renewal date, and the exact amount to be charged. This information was available before purchase, during checkout, and included in the payment confirmation email. Users are also able to manage or cancel their subscription at any time directly from their account.
  Despite the absence of a prior cancellation, we promptly responded to the users message and offered a clear explanation of our terms along with several fair solutions. Additionally, a full refund was issued in good faith prior to receiving this complaint on July 2, 15:39 GMT+0. All correspondence and confirmations were shared transparently.

  We strive to maintain transparency, fairness, and user satisfaction in all interactions.
  
  Sincerely,
  Codefinity Team
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me for a year long subscription even though I had previously asked for a cancellation of my account. After they charged me, they refused to issue a refund. I've found a number of similar experiences described in public reviews. The product itself is completely useless, and then they don't allow you to cancel, and they refuse to issue refunds. It's a complete scam.

  Business Response

  Date: 06/24/2025

  Dear ***** and BBB,
  
  Hope you are doing well!
  
  As our team explained upon the initial request, the subscription the you opted for is a 3-month subscription, not the annual one.  We value our customers trust and aim to provide full clarify on the subscription plan our customers select, and include this information before the purchase, in the payment confirmation email, and on the Billing page of the account. The link to the page where the subscription can be canceled is provided right after the purchase together with the details of the selected subscription plan (3-month subscription, in this case), and renewal terms in the email titled 'Subscription'.
  
  As outlined in the accepted Subscription Terms, its necessary to cancel at least 24 hours before the renewal date to avoid being charged for the next term. We offer a simple subscription cancellation process and users also have the option to cancel their subscription immediately after purchase, retain access for the full subscription period, and avoid any further charges.
  
  To ensure your satisfaction, we issued a refund of the authorised subscription renewal payment on June 21, 2025, and you can find a confirmation document attached here and in your inbox.
  
  Hope this clarifies any misunderstanding and the resolution is up to your satisfaction.
  
  Kind regards,

  Business Response

  Date: 06/24/2025

  Dear BBB,
  
  Hope all is well!
  
  We would like to additionally address some of the claims made by the customer, as we value our reputation, and a good customer service is our priority.
  
  Customer claims they previously reached out to cancel, however, in their first request to us dated June 17 23:36 GMT+0, they already claim that they cancelled their subscription after the renewal went through (on June 17 21:26 GMT+0). As you can see in the attachment #2, this is the first request we received from this customer; no previous messages were sent to us.
  
  As for the claim that it is impossible to cancel, we offer a clear cancellation process, with Cancel Subscription button being clearly visible on the Billing page of the account (attachment 3), and we also offer a Subscription Cancellation Guide (********************************************************************************************************) for step-by-step instructions on how to cancel.
  
  Another claim is regarding the annual subscription plan while we clearly state in both payment confirmation emails that the subscription plan they selected is a 3-month subscription plan (attachment 4), as well as it was clarified by our team member first on June 18, and then on June 21. 
  
  We also informed the customer of us refunding them on Saturday, June 21, 2025.
  
  Hope this brings additional light to this situation!
  
  Kind regards,

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They scam people into subscriptions, give zero reminders after 90 days that a charge is coming up, and refuses to check that I never use the site to give me back my money. I could understand if I was on it everyday but I forgot about the thing! Cuz I dont use it! And Im also pretty notorious for canceling subscriptions after 5 days to avoid penalties. So I dont understand how it was still active to begin with!

  Business Response

  Date: 01/28/2025

  Dear Spring,
  
  We're sorry for the misunderstanding. We just wanted to clarify your concern regarding not being informed about the auto-renewal, as we disclose this information on the plan selection page before the purchase, in the payment confirmation email after the purchase, and at any given moment on the Billing page, and offer an easy cancellation process to ensure one can easily disable the auto-renewal if needed.
  
  Attached, you can find a refund confirmation document and a copy of the email from January 18th, informing you of the refund being processed.
  
  We hope this resolution matches your expectations!
  
  Kind regards,
  

  Business Response

  Date: 01/28/2025

  Dear BBB team,
  
  Were sorry for any misunderstanding. Codefinity is a subscription-based platform, and all the subscriptions get renewed automatically unless they were canceled. We value the transparency and trust of our customers, and disclose all the information regarding the subscription renewals before the purchase, in the payment confirmation email, at any given moment on the Billing page, and in our T&C (*******************************************************) and Subscription Terms (*****************************************************).

  If users wish to stop their subscription and do not plan to use it in the future, it's necessary to cancel the subscription at least 24 hours before the renewal date.
  
  As we intend to make cancelation easy for our customers, the link to the page where the subscription can be canceled is provided right after the purchase together with the renewal terms in the email titled 'Subscription': 'You will be automatically charged 99 USD every 3-month starting on 15 Jan 2025. To learn more or cancel, visit Billing Info.' We also offer a step-by-step cancelation guide in our *********** article How Do I Cancel My Subscription? (********************************************************************************************************)

  The subscription under the ****************************** email address was active at the moment of the renewal, and the renewal happened according to the accepted Terms.
  
  A customer was refunded in full upon her request to us. Attached, you can find a copy of the payment confirmation email outlining the renewal terms, a refund confirmation document and a copy of the email from January 18th, informing the user of the issued refund.
  
  Kind regards,

  Business Response

  Date: 01/30/2025

  Date Sent: 1/28/2025 3:38:41 AM
  Dear Spring,
  
  We're sorry for the misunderstanding. We just wanted to clarify your concern regarding not being informed about the auto-renewal, as we disclose this information on the plan selection page before the purchase, in the payment confirmation email after the purchase, and at any given moment on the Billing page, and offer an easy cancellation process to ensure one can easily disable the auto-renewal if needed.
  
  Attached, you can find a refund confirmation document and a copy of the email from January 18th, informing you of the refund being processed.
  
  We hope this resolution matches your expectations!
  
  Kind regards,

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription to Codefinity and then cancelled it a month or 2 later. In my account on ********************** it says "you are currently using free plan" indicating that my subscription has been cancelled. However, my bank account is being charged through ****** for $99 each month from Codefinity. I have emailed their customer service and have gotten no response and cannot find a customer service number online.

  Business Response

  Date: 08/20/2024

  Dear Better Business Bureau,
  
  Hope you are doing well!
  
  We have checked out records, and, unfortunately, we don't any requests from the ********************** email address to neither of our inboxes ******************************** and **********************************)
  
  Please note that the subscription is associated with the ************************* email address; the account under the ********************** is indeed on a Free plan.
  To access the subscription, kindly opt for the log-in with email and password instead of *************** sign-in, since the email associated with your *************** account might differ from the one associated with your Codefinity subscription. We also provide a step-by-******************* for such situations:  ************************************************************************************************************************************
  
  The subscription under the ************************* email address was cancelled on August 17, 2024, after the most recent renewal dated August 15, 2024. This is a Pro 3-month subscription with a discounted first period which is billed every 3 months; please note that no monthly ******** were applied. You can find invoices for each subscription purchase attached to this response. In addition, after each purchase we provide the payment confirmation email with the subscription plan details and a link to the page where the subscription can be canceled; you can find copies of the messages attached, only two due to the attachment limitations.
  
  To ensure customer's satisfaction, we refunded the recent subscription renewal, and the amount will be soon credited back to the ****** account.
  
  We hope this clarifies the situation and the solution satisfies our customer!
  
  Kind regards,