Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They scam people into subscriptions, give zero reminders after 90 days that a charge is coming up, and refuses to check that I never use the site to give me back my money. I could understand if I was on it everyday but I forgot about the thing! Cuz I dont use it! And Im also pretty notorious for canceling subscriptions after 5 days to avoid penalties. So I dont understand how it was still active to begin with!

  Business Response

  Date: 01/28/2025

  Dear Spring,
  
  We're sorry for the misunderstanding. We just wanted to clarify your concern regarding not being informed about the auto-renewal, as we disclose this information on the plan selection page before the purchase, in the payment confirmation email after the purchase, and at any given moment on the Billing page, and offer an easy cancellation process to ensure one can easily disable the auto-renewal if needed.
  
  Attached, you can find a refund confirmation document and a copy of the email from January 18th, informing you of the refund being processed.
  
  We hope this resolution matches your expectations!
  
  Kind regards,
  

  Business Response

  Date: 01/28/2025

  Dear BBB team,
  
  Were sorry for any misunderstanding. Codefinity is a subscription-based platform, and all the subscriptions get renewed automatically unless they were canceled. We value the transparency and trust of our customers, and disclose all the information regarding the subscription renewals before the purchase, in the payment confirmation email, at any given moment on the Billing page, and in our T&C (*******************************************************) and Subscription Terms (*****************************************************).

  If users wish to stop their subscription and do not plan to use it in the future, it's necessary to cancel the subscription at least 24 hours before the renewal date.
  
  As we intend to make cancelation easy for our customers, the link to the page where the subscription can be canceled is provided right after the purchase together with the renewal terms in the email titled 'Subscription': 'You will be automatically charged 99 USD every 3-month starting on 15 Jan 2025. To learn more or cancel, visit Billing Info.' We also offer a step-by-step cancelation guide in our *********** article How Do I Cancel My Subscription? (********************************************************************************************************)

  The subscription under the ****************************** email address was active at the moment of the renewal, and the renewal happened according to the accepted Terms.
  
  A customer was refunded in full upon her request to us. Attached, you can find a copy of the payment confirmation email outlining the renewal terms, a refund confirmation document and a copy of the email from January 18th, informing the user of the issued refund.
  
  Kind regards,

  Business Response

  Date: 01/30/2025

  Date Sent: 1/28/2025 3:38:41 AM
  Dear Spring,
  
  We're sorry for the misunderstanding. We just wanted to clarify your concern regarding not being informed about the auto-renewal, as we disclose this information on the plan selection page before the purchase, in the payment confirmation email after the purchase, and at any given moment on the Billing page, and offer an easy cancellation process to ensure one can easily disable the auto-renewal if needed.
  
  Attached, you can find a refund confirmation document and a copy of the email from January 18th, informing you of the refund being processed.
  
  We hope this resolution matches your expectations!
  
  Kind regards,

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription to Codefinity and then cancelled it a month or 2 later. In my account on ********************** it says "you are currently using free plan" indicating that my subscription has been cancelled. However, my bank account is being charged through ****** for $99 each month from Codefinity. I have emailed their customer service and have gotten no response and cannot find a customer service number online.

  Business Response

  Date: 08/20/2024

  Dear Better Business Bureau,
  
  Hope you are doing well!
  
  We have checked out records, and, unfortunately, we don't any requests from the ********************** email address to neither of our inboxes ******************************** and **********************************)
  
  Please note that the subscription is associated with the ************************* email address; the account under the ********************** is indeed on a Free plan.
  To access the subscription, kindly opt for the log-in with email and password instead of *************** sign-in, since the email associated with your *************** account might differ from the one associated with your Codefinity subscription. We also provide a step-by-******************* for such situations:  ************************************************************************************************************************************
  
  The subscription under the ************************* email address was cancelled on August 17, 2024, after the most recent renewal dated August 15, 2024. This is a Pro 3-month subscription with a discounted first period which is billed every 3 months; please note that no monthly ******** were applied. You can find invoices for each subscription purchase attached to this response. In addition, after each purchase we provide the payment confirmation email with the subscription plan details and a link to the page where the subscription can be canceled; you can find copies of the messages attached, only two due to the attachment limitations.
  
  To ensure customer's satisfaction, we refunded the recent subscription renewal, and the amount will be soon credited back to the ****** account.
  
  We hope this clarifies the situation and the solution satisfies our customer!
  
  Kind regards,