Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Codefinity during a trial or discounted period and believed I had canceled. On June 20, 2026, I contacted Codefinity after noticing I had been charged $99 for another subscription period. I canceled immediately and requested a refund, explaining that I would not be using the service. I received a reply before the charge was cleared. Codefinity refused to refund the charge. Instead of refunding me, they offered a free upgrade to a yearly plan, which I did not request or want.I am requesting a refund of the $99 charge.

  Business Response

  Date: 06/27/2026

  Dear REMOVED,
  
  Thank you for sharing your feedback. We sincerely regret that your experience with our service did not meet your expectations.
  
  We would like to reassure you that we act in compliance with the general consumer protection laws. When a subscription is purchased, the billing period and the renewal terms are clearly stated before the payment is made, both on the plan selection page (REMOVED) and in the Subscription terms (REMOVED).
  
  The next payment date and the corresponding amount are clearly indicated in the confirmation emails we send, along with the link to the page where the subscription can be canceled, and the same information remains easily accessible at all times in the Billing section (REMOVED) of your account.
  
  The cancellation process is straightforward and can be completed in just a few clicks, ensuring that you always remain in control of your subscription. For anyone needing additional guidance, we offer a Subscription Cancelation Guide (REMOVED), and if anything prevents you from canceling on your end, you can let us know, and we will assist you to ensure no further charges are applied. You can cancel your subscription at any moment, even right after purchase, retaining access for the entire subscription period, and ensuring no further charges.
  
  Throughout our communication, our intention was never to dismiss your concerns or cause any frustration. Based on your explanation that you had not been able to use the platform due to a lack of time, we tried to find a fair solution by offering several different options tailored to your situation.
  
  However, in good faith, we have issued a full refund. The refund has already been processed, and the funds should appear in your account shortly, depending on your payment provider's processing time.
  
  We hope this resolution demonstrates our commitment to providing a positive experience for our customers.
  
  Kind regards,
  The REMOVEDTeam

  Customer Answer

  Date: 07/06/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. they have issued the refund. Thank you.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:06/17/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Codefinity believing I was enrolling in a $19.99 annual subscription. Without adequate disclosure, Codefinity began billing me $59.99 per quarter starting December 2025. I never used the service and was unaware of the charges until June 16, 2026, when I noticed an unfamiliar charge and contacted them the same day to cancel and request a refund.Codefinity refused any refund despite same-day contact and zero account activity, and offered a free plan upgrade instead.The cancellation process was significantly more burdensome than enrollment. To cancel, I had to log into the website, reset my password, navigate to account settings, locate the billing section, find my subscription, and then find the cancel button multiple steps across several pages. By contrast, enrollment was completed by clicking accept on a single popup when I downloaded the REMOVEDdisputed: $179.97 (three quarterly charges of $59.99 on December 16, 2025; March 17, 2026; and June 16, 2026).

  Business Response

  Date: 06/18/2026

  Dear REMOVED,
  
  Were sorry for any misunderstanding. From what we can see in our records, on September 16, 2025, you completed the introductory quiz, created an account with us, and then opted for the PRO 3-month plan from the plan selection page.

  Kindly note that to make a purchase, one needs to confirm their actions on the checkout page. Payment methods for online orders always require some form of confirmation to prevent accidental purchases. According to our records, your subscription was completed using Apple Pay. Kindly note that with Apple Pay, the customer must confirm the payment using their device's security settings, such as Face ID, Touch ID, PIN, or their unique password after clicking the payment button. 

  Codefinity is a subscription-based platform, and all subscriptions get renewed automatically unless canceled. We value the transparency and trust of our customers, and disclose all the information regarding the subscription renewals before the purchase, in the accepted Subscription Terms (REMOVED), and in the payment confirmation emails.

  The cancellation process is straightforward and can be completed in just a few clicks, ensuring that you always remain in control of your subscription. For anyone needing additional guidance, we offer a Subscription Cancelation Guide (REMOVED), and if anything prevents you from canceling on your end, you can let us know, and we will assist you to ensure no further charges are applied. You can cancel your subscription at any moment, even right after purchase, retaining access for the entire subscription period, and ensuring no further charges. 

  As part of our effort to remain supportive and flexible, you were offered a complimentary upgrade to the Ultimate annual plan for $299, which provides a significantly higher value than your current Pro 3-month plan. We regret that if my attempt to offer a fair solution came out the wrong way. In good faith, all 3 renewals have been refunded, and we hope this resolution meets your expectations.

  Kind regards,
  Codefinity team

• Initial Complaint

  Date:03/11/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed in March of 2025 to this service, and it wasn't what I expected so I only used it maybe twice and then forgot it existed completely. That was until a week ago, when I saw I had been auto-renewed for another year. I reached out the same day as the charge. There was absolutely zero notification of the upcoming renewal outside of the initial confirmation email at the time of subscription back in March of 2025. When I reached out to explain and ask for a refund, indicating that I wasn't aware of the renewal due to the timeframe; the customer service team had the audacity to provide me with a screenshot of my initial subscription ONE YEAR AGO as their evidence that I should have been aware. Completely ridiculous, stay away from them. They are banking on you forgetting about cancelling so they can collect an extra year out of you.

  Customer Answer

  Date: 03/11/2026

  Hi!

  The business got back to me today with a favorable response finally. They have agreed to honor my refund request. As such, I will close out this complaint with satisfactory resolution.

• Initial Complaint

  Date:02/23/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to codefinity in 2024, forgot about it in 2025 and then it automatically renewed in 2026. There have been no notifications of upcoming reviewals, instead, their terms and conditions state the user must cancel within 24 hours of the renewal otherwise, the user can cancel the subscription however, the current subscription will not be refunded but run its term. I find this terribly deceptive. I have several subscriptions and most, if not all, send out renewal notifications. I canceled my subscription as soon as I realized I was billed. I reached out to the company and they denied my request for a refund. I let them know how unhappy I was with the decision. I am requesting a refund of $199.

  Customer Answer

  Date: 02/23/2026

  It appears Codefinity refunded the $199. This complaint can be closed.  

   

  Thank you

• Initial Complaint

  Date:01/21/2026

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Codefinity on 11/11/25 and was under the impression that there was a gamified centered learning website, so I signed up. I had purchased the pro subscription for 1 year, and planned on doing the gamified course. After logging in and doing a few lessons, I realized that I was not actually doing anything gaming centric, and proceeded to look around all the options in the site. I was unable to find the "Gamification" area, and sent a request to ask if I was over looking this option. I was sent a response in the site that I would need to sign up for the top tier subscription and pay another 200 some odd dollars, or $104 additional in order to obtain the "Gamification" section. At that point I decided that I had been "Bait & switched" and proceeded to cancel my subscription only to get an automated chat bot that kept me going in circles trying to get a refund.

  Business Response

  Date: 01/23/2026

  Dear REMOVED,
  
  Hope all is well!
  
  Kindly note that, as it was disclosed in the correspondence, the gamified courses were already included in your selected Pro Annual subscription plan, without any upgrades needed, and we provided direct links to said gamified courses.
  
  We also have a separate direction of game development (REMOVED).
  
  The complimentary upgrade was offered, free of any charges, to provide additional access to specific features, such as career tracks and real-world projects (not the gamification section, which is a non-existent functionality, never mentioned in the correspondence).
  
  Please note that we do not use a chatbot; each request is processed by a team member, who will assist in resolving any questions or issues if they appear.
  
  To ensure your satisfaction, we refunded the purchase. The amount will soon be credited back to the account, and the access will be revoked.
  
  We wish you all the best!
  
  Kind regards,
  

  Customer Answer

  Date: 01/26/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:11/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In short - An Auto-renewal was processed on 10/04/2025. I was under the impression I had already requested a cancellation of the service and have not used it since 2023. When I saw the amount charged on 10/04/2025, I immediately sent in a support ticket requesting for cancellation and refund. They allegedly processed the cancellation but stated they wouldn't process the refund since they require a cancellation at least 24 hours prior, at minimum.

  Business Response

  Date: 11/06/2025

  Dear REMOVED,
  
  While our Subscription Terms indeed require a cancellation at least 24 hours before the renewal to avoid being charged, as cancellation only disables the auto-renewal, our customers satisfaction is our top priority, and we refunded the amount charged on October 10, 2025. Please find the refund confirmation attached. 
  
  We wish you all the best in the future!
  
  Sincerely,

  Business Response

  Date: 11/06/2025

  Dear BBB,
  
  We would like to point out some inconsistencies in the complaint.  The renewal went through on October 10, 2025 (10/10/25) at 06:48:03 GMT+0, not on October 4, 2025 (10/04/25) as the customer said (screenshot attached). The subscription was canceled on October 11, 2025 (10/11/25), at 02:19:52 GMT+0, around 20 hours after the renewal, by the customer themselves.
  
  The renewal went through in full accordance with the accepted Subscription Terms (REMOVED) and Terms and Conditions (REMOVED).
  
  While the customer might have been under the impression of previously requesting cancellation, our records show no such requests via email or attempts to cancel the subscription from their account. Two previous requests via email were strictly content-related, asking for clarification (screenshot attached).
  
  Kind regards,

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Codefinity Python courses in April of 2025. After a week of trying the platform, it was apparent that it was not what I was looking for and cancelled my subscription. I did not receive any emails confirming the cancellation. June 29th, 2025 I received a charge for $99 on my credit card from Codefinity which I did not approve. After a few emails back and forth with REMOVEDfrom Codefinity, they are refusing to refund the charge for a subscription that I had cancelled. I did not receive any emails notifying me of the upcoming charge or any emails that would indicate that my subscription was still active. This business has predatory practices and should not be allowed to do business until their communication regarding charges and subscriptions has been fixed.

  Business Response

  Date: 07/02/2025

  Dear REMOVED,
  We appreciate the opportunity to respond to the concerns raised.
  Codefinity is a subscription-based platform, and all the subscriptions get renewed automatically unless canceled, according to our T&C (REMOVED) and Subscription Terms (REMOVED), and we state that on the plan selection page before the purchase, and in the payment confirmation email.
  The confirmation email includes the exact date and amount of the next scheduled renewal. Additionally, this information is always available on the Billing page of your account settings. You also have the option to cancel your subscription right after purchase, retaining access for the entire subscription period, and ensuring no further charges. 
  After reviewing your account, we can confirm that no cancellation attempt was recorded prior to June 29, 2025, the date your subscription was first canceled, which unfortunately came after the renewal had already been processed.
  We would also like to highlight that, despite our standard policy, we always strive to be accommodating and find the best possible compromise to resolve any situation. In this situation, our team offered a few alternative solutions to ensure you could still benefit from your subscription. We regret if these attempts to find a fair resolution were not perceived as such.
  In good faith, a full refund for the recent subscription charge has already been processed. You should have received confirmation of this refund via email, and the funds should appear on your payment method shortly, depending on your bank.
  We hope this meets your expectations, and we will continue to improve our service to avoid similar situations in the future.
  Sincerely,
  Codefinity Team
  

  Business Response

  Date: 07/02/2025

  Dear BBB Team,
  We would like to respectfully clarify that the user never contacted us prior to the subscription renewal. Our first and only communication with the user was initiated after the renewal had already been processed.
  The user was provided with all relevant details about the subscription plan, including the automatic renewal terms, the renewal date, and the exact amount to be charged. This information was available before purchase, during checkout, and included in the payment confirmation email. Users are also able to manage or cancel their subscription at any time directly from their account.
  Despite the absence of a prior cancellation, we promptly responded to the users message and offered a clear explanation of our terms along with several fair solutions. Additionally, a full refund was issued in good faith prior to receiving this complaint on July 2, 15:39 GMT+0. All correspondence and confirmations were shared transparently.

  We strive to maintain transparency, fairness, and user satisfaction in all interactions.
  
  Sincerely,
  Codefinity Team
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me for a year long subscription even though I had previously asked for a cancellation of my account. After they charged me, they refused to issue a refund. I've found a number of similar experiences described in public reviews. The product itself is completely useless, and then they don't allow you to cancel, and they refuse to issue refunds. It's a complete scam.

  Business Response

  Date: 06/24/2025

  Dear REMOVEDand BBB,
  
  Hope you are doing well!
  
  As our team explained upon the initial request, the subscription the you opted for is a 3-month subscription, not the annual one.  We value our customers trust and aim to provide full clarify on the subscription plan our customers select, and include this information before the purchase, in the payment confirmation email, and on the Billing page of the account. The link to the page where the subscription can be canceled is provided right after the purchase together with the details of the selected subscription plan (3-month subscription, in this case), and renewal terms in the email titled 'Subscription'.
  
  As outlined in the accepted Subscription Terms, its necessary to cancel at least 24 hours before the renewal date to avoid being charged for the next term. We offer a simple subscription cancellation process and users also have the option to cancel their subscription immediately after purchase, retain access for the full subscription period, and avoid any further charges.
  
  To ensure your satisfaction, we issued a refund of the authorised subscription renewal payment on June 21, 2025, and you can find a confirmation document attached here and in your inbox.
  
  Hope this clarifies any misunderstanding and the resolution is up to your satisfaction.
  
  Kind regards,

  Business Response

  Date: 06/24/2025

  Dear BBB,
  
  Hope all is well!
  
  We would like to additionally address some of the claims made by the customer, as we value our reputation, and a good customer service is our priority.
  
  Customer claims they previously reached out to cancel, however, in their first request to us dated June 17 23:36 GMT+0, they already claim that they cancelled their subscription after the renewal went through (on June 17 21:26 GMT+0). As you can see in the attachment #2, this is the first request we received from this customer; no previous messages were sent to us.
  
  As for the claim that it is impossible to cancel, we offer a clear cancellation process, with Cancel Subscription button being clearly visible on the Billing page of the account (attachment 3), and we also offer a Subscription Cancellation Guide (REMOVED) for step-by-step instructions on how to cancel.
  
  Another claim is regarding the annual subscription plan while we clearly state in both payment confirmation emails that the subscription plan they selected is a 3-month subscription plan (attachment 4), as well as it was clarified by our team member first on June 18, and then on June 21. 
  
  We also informed the customer of us refunding them on Saturday, June 21, 2025.
  
  Hope this brings additional light to this situation!
  
  Kind regards,

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They scam people into subscriptions, give zero reminders after 90 days that a charge is coming up, and refuses to check that I never use the site to give me back my money. I could understand if I was on it everyday but I forgot about the thing! Cuz I dont use it! And Im also pretty notorious for canceling subscriptions after 5 days to avoid penalties. So I dont understand how it was still active to begin with!

  Business Response

  Date: 01/28/2025

  Dear Spring,
  
  We're sorry for the misunderstanding. We just wanted to clarify your concern regarding not being informed about the auto-renewal, as we disclose this information on the plan selection page before the purchase, in the payment confirmation email after the purchase, and at any given moment on the Billing page, and offer an easy cancellation process to ensure one can easily disable the auto-renewal if needed.
  
  Attached, you can find a refund confirmation document and a copy of the email from January 18th, informing you of the refund being processed.
  
  We hope this resolution matches your expectations!
  
  Kind regards,
  

  Business Response

  Date: 01/28/2025

  Dear BBB team,
  
  Were sorry for any misunderstanding. Codefinity is a subscription-based platform, and all the subscriptions get renewed automatically unless they were canceled. We value the transparency and trust of our customers, and disclose all the information regarding the subscription renewals before the purchase, in the payment confirmation email, at any given moment on the Billing page, and in our T&C (REMOVED) and Subscription Terms (REMOVED).

  If users wish to stop their subscription and do not plan to use it in the future, it's necessary to cancel the subscription at least 24 hours before the renewal date.
  
  As we intend to make cancelation easy for our customers, the link to the page where the subscription can be canceled is provided right after the purchase together with the renewal terms in the email titled 'Subscription': 'You will be automatically charged 99 USD every 3-month starting on 15 Jan 2025. To learn more or cancel, visit Billing Info.' We also offer a step-by-step cancelation guide in our REMOVEDarticle How Do I Cancel My Subscription? (REMOVED)

  The subscription under the REMOVED email address was active at the moment of the renewal, and the renewal happened according to the accepted Terms.
  
  A customer was refunded in full upon her request to us. Attached, you can find a copy of the payment confirmation email outlining the renewal terms, a refund confirmation document and a copy of the email from January 18th, informing the user of the issued refund.
  
  Kind regards,

  Business Response

  Date: 01/30/2025

  Date Sent: 1/28/2025 3:38:41 AM
  Dear Spring,
  
  We're sorry for the misunderstanding. We just wanted to clarify your concern regarding not being informed about the auto-renewal, as we disclose this information on the plan selection page before the purchase, in the payment confirmation email after the purchase, and at any given moment on the Billing page, and offer an easy cancellation process to ensure one can easily disable the auto-renewal if needed.
  
  Attached, you can find a refund confirmation document and a copy of the email from January 18th, informing you of the refund being processed.
  
  We hope this resolution matches your expectations!
  
  Kind regards,

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription to Codefinity and then cancelled it a month or 2 later. In my account on REMOVEDit says "you are currently using free plan" indicating that my subscription has been cancelled. However, my bank account is being charged through REMOVEDfor $99 each month from Codefinity. I have emailed their customer service and have gotten no response and cannot find a customer service number online.

  Business Response

  Date: 08/20/2024

  Dear Better Business Bureau,
  
  Hope you are doing well!
  
  We have checked out records, and, unfortunately, we don't any requests from the REMOVEDemail address to neither of our inboxes REMOVEDand REMOVED)
  
  Please note that the subscription is associated with the REMOVED email address; the account under the REMOVED is indeed on a Free plan.
  To access the subscription, kindly opt for the log-in with email and password instead of REMOVEDsign-in, since the email associated with your REMOVEDaccount might differ from the one associated with your Codefinity subscription. We also provide a step-by-REMOVEDfor such situations:  REMOVED
  
  The subscription under the REMOVED email address was cancelled on August 17, 2024, after the most recent renewal dated August 15, 2024. This is a Pro 3-month subscription with a discounted first period which is billed every 3 months; please note that no monthly REMOVEDwere applied. You can find invoices for each subscription purchase attached to this response. In addition, after each purchase we provide the payment confirmation email with the subscription plan details and a link to the page where the subscription can be canceled; you can find copies of the messages attached, only two due to the attachment limitations.
  
  To ensure customer's satisfaction, we refunded the recent subscription renewal, and the amount will be soon credited back to the REMOVEDaccount.
  
  We hope this clarifies the situation and the solution satisfies our customer!
  
  Kind regards,