Complaints

This profile includes complaints for Blossom Bariatrics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blossom Bariatrics

  3235 E Warm Springs Rd Ste 100 Las Vegas, NV 89120-3188

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  Blossom Bariatrics

  3235 E Warm Springs Rd Ste 100 Bldg 24 Las Vegas, NV 89120-3188

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled to have the gastric sleeve surgery on February 13, 2025. Payment of $10,000 was made on 1/16/2025. Called and cancelled on February 3, 2025 and was told initially that I would not receive a refund but later called back and stated I would receive a refund by 2/05/2025.However, when I called to check the status of the refund. I am being told that I they would not issue a refund and I have not received any products or services from this company and is entitled to a full refund.

  Business Response

  Date: 02/18/2025

  All funds were given back to the client. She did not allow for the proper turn around time for the refund to process but it was completed on our end and all monies returned to her. This claim is accusatory and false and should be removed.

• Initial Complaint

  Date:04/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Blossom Bariatric $11,499 in good faith for services to be performed and they were not. I understand the $500 deposit not being refunded as there were costs for Blossom Bariatrics, and those costs did not exceed $500.I am requesting the full $10,999 be refunded as the surgeon cancelled the surgery, my provider then would not release me for surgery due to my condition, and Blossom would not honor the promotional pricing they gave me. I have been refunded $4,099 and would like the additional $6,900 be refunded.The only reason they have provided for not refunding the money is that I signed an agreement, which did state the billing department determines if a refund is given.

  Customer Answer

  Date: 04/26/2024

  I failed to attached the email and letter from my doctor who spoke with **** at Blossom Bariatric to request a refund for me as I was not eligible for surgery in December due to my condition worsening.

  Business Response

  Date: 04/29/2024

  Thank you BBB for reaching out regarding this on going issue with this client.  As stated in the previous letter and in this patients own documentation, she is not entitled to a refund at all per the agreements that she signed. ************ did not cancel her surgery he simply postponed it until she was done with her antibiotics at her request. He had stated in his notes that the patient was fine to move forward once the antibiotics were complete. As a management team, we elected to issue her a 50% refund as a "gift' until she could move forward. We also offered her use the 50% nonrefunded credit for the future surgery if she moved forward within the next 6 months.  This patient has also disputed these credit cards transactions through her bank and the bank has notified her that the charges will not be reversed based on the paperwork the patient signed. We truly would love to help the patient and wish her only the very best which is why we offered her a 50% refund but based on the paperwork that she signed she actually should not have received any of her deposit back. Which she was originally told on 10/31/23 and then chose to reschedule on 1/25/24 to be able to use her nonrefundable credit, which she then also canceled. This is after she had rescheduled from November 2 to November 3. When a patient cancels a the week of their surgery, Blossom still has to pay the contracted third party suppliers. Blossom felt that they were being very kind in offering the 50% refund and willing to reschedule her with in 6 months in addition to being able to use the 50% of nonrefundable deposit toward that rescheduled surgery. Please see the attached cancelation agreement the patient signed.  Thank you again for reaching out, however, due to all the additional time we have spent on this patient all future correspondence will need to be forwarded to our attorney, *********************** ************. Thank you for your time.