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Business Profile

Sound Systems

Down4SoundShop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sound Systems.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

    Business Response

    Date: 06/19/2025

    Hello,

     

    On May 16, 2025 the customer was advised by the warranty department that his amplifier will take 6-8 weeks to repair. On June 19, 2025 (4 weeks later) he verified his address and the amplifier was shipped back to him. Photo's have been attached for reference. 

  • Initial Complaint

    Date:05/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23357949

    I am rejecting this response because:

    Sincerely,
    6/9/25 the second amplifier(same model) jp1.2z3 but black blew a cap and fillled my car with smoke upon starting my car. The first amplifier was out for 10 weeks. 
     There is a major problem with these amplifiers. I would like my money back at this point and Im completely dissatisfied with the product and customer service. 
    ****** ***********

    Business Response

    Date: 06/02/2025

    Hello,

     

    We were able to work with this customer and get his amplifier shipped back out to him with tracking number 1ZY069490399854923, it shows that it was delivered to him on 5/24/2025.

    Business Response

    Date: 06/09/2025

    At this time we are requesting the customer to provide us with a detailed description of his install per our warranty policy. I've attached a screenshot for reference. The customer has been in contact with us and we are responding to his inquiry and providing him with all of the necessary information.

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******protect/warning lights on, but it has no sound output. this amplifier is advertised to have "state of the art" 4-way protection circuitry that includes thermal protection, but my amplifier is defective, and unfortunately this protection circuity did not function as designed.I'm not really looking for a refund, because I did like how the amplifier preformed when it did work, but unfortunately my amplifier is defective. Any failure after barely one month of use is unacceptable. I would prefer to have the amplifier warrantied out and replaced with a new, non-defective one.

    Business Response

    Date: 05/19/2025

    We truly apologize for the frustration and delay youve experienced with your warranty request. We understand how disappointing it is when a product doesnt perform as expected, especially after such a short time. Our team is diligently working to address all warranty claims, and we appreciate your patience as our technicians inspect and assess your amplifier. Please rest assured that our warranty policy allows for replacements within the first 30 days if repairs take longer than the 6-8 week expected timeframe. Were here to help and will do our best to resolve this for you as quickly as possible. Thank you for your understanding!

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i received a jp 33 feb 5 and on march 12 it blew down4sound is a very good brand i think i just received a bad amplifier i paid 616$ and have been told by multiple people it would take 3-4 months for anyone to get back with me on repairing the amplifier

    Business Response

    Date: 03/15/2025

    Please be advised that warranty claims are typically responded to within 72 hours of submission. The information they received regarding a 3-4 month timeframe is incorrect and not provided by any member of our team. For your reference, I have attached a screenshot of our standard reply, which includes the necessary details. We appreciate your patience and are here to assist you further.

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 22906376

    I am rejecting this response because:

    As you can see with my screenshot I have 2 charges, I made the second one after the first attempt errored out thinking it wouldn't charge me. So of course you see 1 order in your system however you don't see 2 do you? I have charges for 2 orders when only 1 has gone through......

    Sincerely,

    ****** ******

    Business Response

    Date: 02/06/2025

    Hello,

    I see that the customer place an order via zip payment option today and the order did go through. I've attached a screenshot that shows his order confirmation along with the shipped status. We also sent an invoice/order confirmation to the customer when he placed his order.

    Customer Answer

    Date: 02/07/2025

    The second order is correct and works but I still have a charge for the first attempt, as you can see in a screenshot I have with zip. down4sound has continued to insist on not talking to zip about this issue either, for whatever reason, which is fine now I guess since my bank has refuted the zip charge anyways. But I'd imagine zip is gonna have issues with this so i still need them to get into contact with each other for a mistake that lies on either down4sounds shifty website, or zip with there services.

    Business Response

    Date: 02/14/2025

    We have reached out to Zip regarding the duplicate charge, they've stated that the error was on their side and they are working on his refund. 

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 products from them, they said after i paid 2 items were out of stock, i said then just refund the order. They agreed to issue a refund but did not, They sent half the order anyways. The item sent was defective and now they wont refund my money or take an exchange. The customer service is horrible, probably the worst I've ever experienced.

    Business Response

    Date: 11/01/2024

    We have engaged in a conversation with the customer concerning their order. As a result, we have manually issued a refund of $1139.80, as the subwoofers were not dispatched. Nevertheless, the amplifier was successfully delivered to the customer, identified by the tracking number 1ZY069494291759165, through ***. Subsequently, the customer proceeded to install the product in their vehicle. They have expressed dissatisfaction, alleging that the amplifier is defective. Consequently, we have forwarded the warranty instructions provided by **********, the manufacturer, to guide customers on how to address issues with their purchased items. It is important to note that we are unable to process a refund for an item that has been used or installed by the customer. Enclosed, please find a copy of our Refund/Return/Warranty Policy that pertains to this particular case.

  • Initial Complaint

    Date:09/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22346618

    I am rejecting this response because:

    Sincerely,

    ******** ****

    Business Response

    Date: 09/27/2024

    Hello ,

    After carefully reviewing the information regarding this claim it appears that the customer reported an issue 6 months after receiving the merchandise and we sent out a replacement as a courtesy. As our policy indicates that we only send out replacements within the first 30 days of receiving. The first amplifier has not yet been tested by our technician to determine if it was install error or manufacturing defect. So it is imperative the customer goes through the complete warranty process at this time due to a repeated issue ,Per warranty instructions that were sent to customer on 9/20/24 there is a 6-8 week *** on warranty repairs. Attachments have been provided for reference.

     

    Business Response

    Date: 09/28/2024

    Weve received this review from the customer indicating that he wanted the amplifier that is currently in repair. Weve taken the liberty to contact our repair technician to have his amplifier put at the front of the line to expedite the process. However, we will need for him to send back the replacement before we are able to ship his repaired amplifier back to him once its complete. At this time weve provided the customer with the most satisfactory speedy resolution possible and his cooperation is necessary to expedite the process

    Customer Answer

    Date: 09/27/2024

    I just want my amp repaired instead of sending me one that is not tested and the problem should not be taking 2 months to fix

    Customer Answer

    Date: 09/30/2024

    I sent the amp in and it arrived today in ************;

    Customer Answer

    Date: 09/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ****

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order then payment directed me to "route" cool insurance is good,,,, some how a shipping ordered was created with address typos ....i received email confirmation. Shortly after meny email, calls & personal visit to Warehouse & no one could "correct" mistake & had the nerve. To say it's in me....im confident I will probably receive refund as item delivered to wrong name wrong street & wrong zip code is the non recoverable. This was a good deal on closeout limited quantity. The "customer service". Has hands tyed & can't help I tried for days to resolve this & they shipped it out anyway and

    Business Response

    Date: 08/28/2024

    Hello,

    We have been in constant communication with this customer advising him on the next steps to get his order corrected. He initially placed his order using the shipping method and came down to the warehouse to pick his order up but was advised that since he selected the shipping it could not be changed to pick up per our contract with cyber security who filters through our orders. When he indicated that his order was sent to the wrong address he was immediately advised to contact route package protection ( he purchased this insurance when he submitted his order) as they refund or replace orders that are lost, damaged, or stolen. At this time we have provided him with all of the information necessary to have this corrected, and have also encouraged to reach out to route for assistance as the issue is time sensitive. 

  • Initial Complaint

    Date:06/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refuse to honor what they said and send me a new pair of earbuds. The ones that they sent me were faulty, and tech support agreed to send me new ones, but customer service refuses. This is no way to treat a customer who has spent a lot of money with the company and just wants what he was promised

    Business Response

    Date: 06/27/2024

    We have assisted this customer to the best of our ability. The earbuds were sent as a free gift for orders over $500, the customer did not meet the qualifications but was sent a free pair, along with a free shirt, and a 5% off coupon. We've explained to the customer that we will not be able to replace this free item as we only have a few left in stock that are reserved for customers who purchased them or are going through warranty for ones that they purchased and are having issues with. 

  • Initial Complaint

    Date:05/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a battery with them on April 27 and it got delivered on May 6 I go to my house to pick the battery up nothing. I contact them to see if they can find out what happen turns out it was delivered and probably stolen so I ask if they can help me with replacement or refund they offered 0 help after all the money I spent with them previously I'm very disappointed. (Order number ******)

    Business Response

    Date: 05/08/2024

    Hello,

     

    Unfortunately this customer opted out of route package protection which covers lost, damaged, and stolen goods as listed on our website. There is photo proof of delivery to the customers residence in which I've attached here. We are unable to provide a replacement or a refund on this order amounting in $429.99 as it does show delivered with proof by **** We recommended that he file a claim with *** as they would need to assist him with a replacement or refund. 

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