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Business Profile

Skin Care

Glov Beauty LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 158 total complaints in the last 3 years.
  • 156 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company on June 21, 2025 and the product was to arrive by July 5th at the latest. I still don't have the product. There is no phone number to reach anyone at the company. There is a chat feature on the website, but it is a bot that only gives automatic responses that the order takes 7-15 days to arrive (it is well past that timeline). I have emailed at least ************************************************************ the same lie that the order is on the way. Something needs to be done about this company. They are all over social media as an above-board company, but they are not. It is a scam and a rip-off.

    Business Response

    Date: 07/29/2025

    Hey ********,

    It looks like this shipment was held up at customs for whatever reason.

    I have gone ahead and fully refunded you. Please allow 2-5 business days for the funds to show up in your account.

    If its more convenient for you then you can purchase the product on Amazon here: ************************************************************************************

    - ******* ******

    Customer Answer

    Date: 07/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ******

  • Initial Complaint

    Date:07/14/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two Microneedling kits from this company on 6/14/2025. They charged $245.85 on my credit card on 6/15/2025. I received an email with a tracking number from the company on 6/16/2025. If I click on the tracking number, all the shipping company states is on 7/10/2025 "Arriving Late". I have attempted to contact the company and get no response on their email or chat. What is really funny is that I realized today that you can buy their product off of ****** and it states that I will have the product in 3 days.

    Business Response

    Date: 07/15/2025

    Hey ******,

    First of all I wanted to thank you for your patience in receiving the order. In recent months US Customs has a tremendous backlog due to new tariff regulations which caused some delays in deliveries.


    Upon looking at your order I see that the tracking number was updated yesterday (July 13th) and the last mile shipping company should have it tomorrow. That means they should deliver it the day after most likely: *************************************************************************

    Regarding Amazon - you are correct and indeed when there is a delay like this then that does make the Amazon shipping that much more of a no brainer.

    I will say that by the *** of August we will have completed a large change in our logistics infrastructure where all US orders made from our website will arrive guaranteed within 3 business days nationwide. While that doesn't really help you with this order I thought it would be worth noting.

    I have gone ahead and refunded 15% additional discount on your order as a gesture of goodwill due to the delay.

    Lets hope this will only be a couple more days at max!

    I'm available directly at ******************************** if you need any further assistance.

    Customer Answer

    Date: 07/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:07/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The merchant offers a refund policy but then fails to respond to requests. I have met the requirements. Their website for submitting returns or refunds is broken and they fail to respond. I have tried many times and in many ways with no response or assistance.

    Business Response

    Date: 07/09/2025

    Hey *****,

    At Glov Beauty we have a 30 day money back guarantee policy. Those 30 days start from the moment you receive your product (not when you made the order) and you can even return products if they have been used.

    Upon looking at your order you received it on May 24th, which is much longer than 30 days ago, that is why the return portal is showing you that this order is unavailable for return.

    Here is the policy: ****************************************************

    If there is anything else I can help with please feel free to reach out at ***************************************************************

  • Initial Complaint

    Date:07/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased $142 worth of Glov Beauty products Order #****** on April 15th, on April 17th they were shipped. The items were never delivered. I've filed several email complaints and phone calls with the **************** ***********'s customer support. With no resolution. A waist of my personal time and effort with several attempts. Finally *** admitted the package was lost.Glov Sent the following "Weve reported this issue to the shipping company, and they advised that you need to contact your local service provider to provide proof of package loss. (Which I did several times)This step is necessary so they can proceed with a compensation claim on t heir end. Once the claim is approved, we will arrange for your replacement order to be shipped out as soon as possible. Thank you for your understanding and cooperation. Please let us know if you need help contacting the local service provider. Uni sent the following on May 13th after several attempt to resolve and get what Glov needed to replace pkg. (PHX) Warehouse Confirmation Number: (05-02-2025)-(1950700) Delivery Issue Identified: Lost parcel: Lost in Transit. Tracking Number: 4C002596078US Weve reviewed the matter and confirmed a delivery issue with your recent order. The case has been documented in our system for reference and vendor follow-up Were providing this confirmation so your merchant can initiate an investigation with Uni to validate the claim. Once their investigation is complete, they will determine whether to issue a refund, send a replacement, or offer another resolution, based on their policies and the findings of the review. This has become ridiculous. At first, I only wanted what I purchased. Now I am very upset and have gotten nothing but the run around from both these companies. Over a month ago I requested my money be refunded. I was only told by Glov my claim has been escalated. Never heard back. Lots of my personal time lost chasing this down. I want a refund.

    Business Response

    Date: 07/07/2025

    Hey ******,

    I sincerely apologize for the frustration this order has caused you. We never want our customers to feel like this! 

    Indeed it looks like the shipping company made some kind of mistake and lost the order, which you should of course not be responsible for.

    I have fully refunded your order. Please allow 2-5 business days for it to arrive in your account.

    If there is anything else I can help you with please let me know. My email is ***************************************************************

     

    ******* ******

  • Initial Complaint

    Date:06/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my subscription & received email confirmation I cancelled my subscription. They continue to send me the subscription & charge my credit card. I want my subscription cancelled & all unauthorized charges removed.

    Business Response

    Date: 07/03/2025

    Hey *****,

    I have taken a look at your account and I see that the subscription was cancelled after the latest shipment went out. Even still, we refunded this latest order on June 30th. I can confirm the subscription has been fully cancelled and the order refunded.

    If you need any further assistance please feel free to email me at ***************************************************************

  • Initial Complaint

    Date:06/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this company for $284 and it was to be delivered around June 2. It has still not arrived. I have contacted both UniUni carrier and Glov Beauty. Both have given me the run around. Since both have reputation issues, I feel they are together in a scam. I doubt that a package was ever sent.

    Business Response

    Date: 06/21/2025

    Hey there,
    First of all I wanted to thank you for your patience in receiving the order. In the month of may US Customs has a tremendous backlog due to new tariff regulations which caused some delays in deliveries.
    Upon looking at your order I see that there was an issue with your delivery address: *************************************************************************
    I'd be happy to reship this for you if you could email me directly at ********************************** if you prefer a refund please email me and let me know and I will arrange that ASAP as well.

  • Initial Complaint

    Date:06/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order arrived damaged and missing items. Unable to contact support to get a refund for $69, the amount of the missing item. **** noted that they received the packaged in damaged condition.

    Business Response

    Date: 06/21/2025

    Hey ********,

    I'm so sorry it arrived damaged. We offer a full replacement or refund in cases like these.

    If your order arrived damaged could you please go to ********************************************* and for return reason choose Order arrived damaged. Please provide pictures and description of the damaged items (required).
    Then choose replacement order so we can replace the damaged items or refund if you'd prefer a refund.

    I'm available directly at ******************************** if you need any further assistance.

     

    Customer Answer

    Date: 06/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:06/09/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never arrived, no refund. Sent numerous emails.

    Business Response

    Date: 06/21/2025

    Hey *****,

    I have taken a look into your order and according to the shipping company this item was already delivered to you: *************************************************************************

    The local **** tracking number also confirms this: ********************************************************************************

    If you need any further assistance please reach out to me at ******************************** and I would be happy to assist you.

  • Initial Complaint

    Date:06/06/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company over 30 days ago. The product was supposed to arrive within the stated 7-15 days standard shipping period. However, it has been well beyond that timeframe, and I still have not received the item. When I try to track the package the status says in transit..Apparently, the product goes through multiple facilities and the Current status: "in transit . I reached out multiple times to the company to request a refund and cancellation of my subscription. The email communication I have had with them appears to be automated or from a bot, which raises my concerns about the validity of this operation. This is unacceptable!!!

    Business Response

    Date: 06/21/2025

    Hey *******,
    First of all I wanted to thank you for your patience in receiving the order. In the month of may US Customs has a tremendous backlog due to new tariff regulations which caused some delays in deliveries.
    Since this order is taking so long to arrive I have issued a full refund. Please allow 2-5 business days for the funds to arrive in your account.
    I'm available directly at ******************************** if you need any further assistance.

  • Initial Complaint

    Date:06/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the course of four months, I have sent two emails, three online contact requests and have called to find out how to cancel the subscription that I did not know I even had. I had thought I ordered one microneedle infusion set and have received one each month since. I have been trying to simply cancel my subscription and they make it impossible to do so. I have read the terms over and over on their site and it does not indicate how to cancel. This business is unethical. They get you to try their product and then do not allow for you to stop their service. It has cost me hundreds of dollars in product that I will never use.

    Business Response

    Date: 06/21/2025

    Hey *******,

    I'm sorry this experience has been difficult for you! Thats not the service we achieve to give our customers.

    I see your subscription was cancelled on June 4th 2025. 

    In general so you know to cancel or modify your subscription, visit ****************************************************** and enter your email address. Youll receive a link to access your subscription portal, where you can easily make changes, including cancellations.

    We also sent an email when you first subscribed with a link to modify or cancel the subscription at any time.

    Any items you received within the last 30 days you can return for a full refund. To initiate a return and refund you can go to our returns tool here: *********************************************

    I'm available directly at ******************************** if you need any further assistance.

Glov Beauty LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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