Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is I'd ordered the product six months ago and did not want a membership or recurring shipments. I have had automatic shipments since and have tried repeatedly to cancel "membership" which they indicate I don't have and they will not cancel and cannot log in to change anything but they continue billing me and sending shipments. I'm at a loss how to contact them or get any relief to make them stop charging me and sending shipments.

  Business Response

  Date: 06/21/2025

  Hey ****,

  I'm sorry this has been a difficult process for you. I can confirm that your subscription has already been cancelled on June 2nd.

  We send out multiple emails with a personal link to cancel or modify your subscription. That link is also accessible here: ******************************************************

  In addition to that our customer service representatives on our live chat on our website (24/7) or email ****************************** are always available to assist.

  I'm available directly at ******************************** if you need any further assistance.

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased product on 4/30 for $291.66. Ive reached out several times and all they do is resend the original tracking which hasnt been updated. Ive asked them to reach out to the carrier for additional information, they say they e reached out and then provided the same tracking saying its been updated. They say it takes 7-15 days for orders to arrive. Its been 30. Ive asked for a refund since the product has not arrived and they cant provide me with any updated information. They will not even acknowledge that Ive asked for a refund.

  Business Response

  Date: 06/21/2025

  Hey ****,
  First of all I wanted to thank you for your patience in receiving the order. In the month of may US Customs has a tremendous backlog due to new tariff regulations which caused some delays in deliveries.
  I see that this order was fully refunded on June 18th.
  I'm available directly at ******************************** if you need any further assistance.

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order in March 2025, the order was lost in shipment. I have been trying to contact the company for a refund or replacement with no avail. I have repeatedly gotten AI chatbot responses with no resolution.

  Business Response

  Date: 06/21/2025

  Hey ******,

  I'm so sorry for this experience, as this is not the type of experience we expect from ourselves as a company.

  I have refunded your order entirely. Please allow 2-5 business days to see it in your account.

  I would also love to offer you a 50% discount on any of our products if you'd want to give us another shot. I promise I would handle everything personally.

  I'm available directly at ******************************** if you'd ever like to take me up on that.

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Je ai pas reu mon colis et aucun retour du service aprs vente .. globalement une arnaque de plus de 100 euros .. et aucune rponse .. pas de tel pour les joindre .. si ce n est pas une arnaque , c est quoi ??

  Business Response

  Date: 06/21/2025

  Hey there,

  I have looked at the order number you gave but that is not the correct order number with our company. I also checked your email **************************** and we don't have an active order with that email.

  Can you please check the order number on your confirmation email and let me know what it is? Also, can you check that you indeed made the order from **************************** and not another brand? There have been many brands trying to copy our brand name in an attempt to fool consumers.

  I'm available directly at ******************************** if you need any further assistance.

   

  Bonjour,
  
  J'ai vrifi le numro de commande que vous avez indiqu, mais il ne s'agit pas du bon numro de commande chez nous. J'ai galement consult votre adresse e-mail **************************** et nous n'avons aucune commande active avec cette adresse.
  
  Pourriez-vous vrifier le numro de commande figurant sur votre e-mail de confirmation et me le communiquer ? Pouvez-vous galement vrifier que vous avez bien pass commande sur **************************** et non sur une autre marque ? De nombreuses ******* ont tent de copier notre marque pour tromper les consommateurs.
  
  Je suis joignable directement l'adresse ******************************** si vous avez besoin d'aide.

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchases from glov beauty on May 1, 2025. My order was $179.95. Order said it shipped May 2. Its been listed that way since. It is now May 27. Glov Beauty says 10 business days max. They are a scam. My order is not received. And they are now saying they offer no refund even though their item lists as shipped and never arrived!

  Customer Answer

  Date: 06/11/2025

  I sent multiple new emails regarding my order and received the same auto response back saying my shipment was on its way with a link that shows that the item has been in transit from ** since May 2.  Today is June 11. I finally disputed the charges with my bank since GlovBeauty does not respond to their support emails or support chat with anything aside from automatic responses. 

  Business Response

  Date: 06/21/2025

  Hey ******,

  First of all I wanted to thank you for your patience in receiving the order. In the month of may US Customs has a tremendous backlog due to new tariff regulations which caused some delays in deliveries.

  I see that this order has already been refunded on June 11th.

  I'm available directly at ******************************** if you need any further assistance. Please let me know.

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  I am angry that I had to escalate the matter to my bank in order to finally be refunded.  If you are aware of any kind of delay in shipping do not tell people 7-10 business days. 
  for the record, that order was placed almost two months ago and was never received even though it says its STILL in transit. 
  
  Sincerely,
  
  ****** Kata

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order and received confirmation on April 29th 2025 that my order has been shipped and that I would receive my order no later than May 9th. Which it was not. I emailed on May 12th asking where my order was and was told told that it was in transit and that it would arrive soon I emailed back and explained that the tracking does not tell me anything with exception that it is in transit and has arrived a facility but no details where or what facility. I asked if they could be more specific but no response. I emailed again on May 14th with no response once again. I emailed again on May 16th and did receive a response stating again with the same response that it in transit and to allow 7-15 days for my delivery however when I initially placed my order I was to told 7-10 days. I emailed again on May 22, 2025 asking once again where my order was and that I was beginning to believe I was scammed. No response once again. We are now at 27 days close to a month and still no order. I am beyond disappointed. I am requesting a refund at this point. DO NOT ORDER FROM THIS COMPANY! They are so unprofessional and could care less about their customers.

  Business Response

  Date: 06/21/2025

  Hey there,

  First of all I wanted to thank you for your patience in receiving the order. In the month of may US Customs has a tremendous backlog due to new tariff regulations which caused some delays in deliveries.

  Upon looking at your order I see that it was delivered a few weeks ago: *************************************************************************

  Please note that you do have the option to return it if you are unhappy within 30 days of arrival for a full refund.

  To initiate a return and refund you can go to our returns tool here: *********************************************

  I'm available directly at ******************************** if you need any further assistance.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered. The company never sent product. I contacted the company. I talked to a lady named ******* and she said its on the way it still never came.. I believe this company is a scam company. My order # ****** I never received a confirmation email. I never received anything. They just took my money. I want my money returned. Asap and for them to stop scamming people.

  Business Response

  Date: 06/21/2025

  Hey *****,

  I see that this shipment was shipped out with USPS: ********************************************************************************************

  Indeed it does seem like its arriving late and i'm so sorry about that. In the month of may US Customs has a tremendous backlog due to new tariff regulations which caused some delays in deliveries.

  I see that your bank has already disputed the charges and refunded you.

  I'm available directly at ******************************** if you need any further assistance.

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product on April 30th its almost a month later and no delivery they charged me for a product I never received now I have to dispute it the company offers no help all I ever got was Im sorry its coming

  Business Response

  Date: 06/21/2025

  Hey ******,

  First of all I wanted to thank you for your patience in receiving the order. In the month of may US Customs has a tremendous backlog due to new tariff regulations which caused some delays in deliveries.

  Upon looking at your order I see it was refunded on May 27th.

  I'm available directly at ******************************** if you need any further assistance. Please let me know.

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23376346
  
  I am rejecting this response because:

  There was never any communication from this company about shipping issues- the only reason I got my money refunded was because I had to peruse it, there was no help offered except excuses to wait for the product.Then I received notification that the package was not being delivered- this is after they took payment over a month before.

  They are not a trustworthy professional business.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 06/24/2025

  Hey there,

  I am sorry for the issues you ran into for this order. As mentioned, the order was fully refunded on May 29th.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I purchase this product August 24, ***************************** September 2024 I was very apprehensive to try this product so I waited till now May 2025 I did everything the video said and the instructions on the box and lo and behold when I transferred the serum to the bottle with the little needles nothing came out on my face, the problem was it was not coming out of the little bottle onto my face and that really made me wonder and I feel this product was faulty and thats the reason why Im upset. I used one application or tried to and it didnt release onto my face so I will not be trying another application. I dont have my receipt, but my order number confirms I made the purchase. Im looking for a refund as the product just wouldnt come out of the bottle the way it was supposed to. I can send a bank statement if needed just let me know! thank you for your time ***** *******

  Customer Answer

  Date: 06/09/2025

  Hello, its been one month since *** made my complaint and I havent heard back from you BBB The product that I received was faulty from Glov beauty! There has been no response and I would appreciate a full refund
  Thank you, *****. ******* complaint number. ********

  Business Response

  Date: 06/21/2025

  Hey *****,

  If you are having trouble getting the serum to come out please try loosening the needle head meaning twisting it off slightly to allow some air to flow and the serum to come out. You can also watch this quick tutorial: 
  
  
  Full Video Guide: *******************************************************************************
  
  
  If that doesn't work, two more things to try:
  
  
  1. Hold the bottle between both of your hands for 2 minutes upside down to heat it up slightly. This should help the serum flow better.
  
  
  2. Press & Hold the center needle: While the vial is upside down, press the center needle on a surface like the back of your hand or a paper towel and *hold it pressed in* for 10 seconds. Light pressure! After that once you lift the vial you should see a good amount of serum that has come out.
  
  
  If that doesnt work can you try a new needle and see if that solves it? Wed be happy to ship a replacement if that is the case! 
  
  
  Can you try these tips and let me know if it solved your problem?

  If you are still not getting any results please reach out to me at ******************************** and I would be happy to send you a complimentary replacement for the needles in the case that they are defective.

  Customer Answer

  Date: 06/23/2025

  Hi, I am just not happy with the product overall it did not work when I tried to put it on my face. It hurt and stung and I am not willing to continue this. I am happy to send this product back to you! you will need to send me a return label to my email so I can print it and send this back to you. I am not satisfied with this product and it took you too long to reach out to me as well. I sincerely hope you understand thank you ***** *******

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23363061
  
  I am rejecting this response because:

  Hi, I am just not happy with the product overall it did not work when I tried to put it on my face. It hurt and stung and I am not willing to continue this. I am happy to send this product back to you! you will need to send me a return label to my email so I can print it and send this back to you. I am not satisfied with this product and it took you too long to reach out to me as well. I sincerely hope you understand thank you ***** *******
  
  

  Business Response

  Date: 06/24/2025

  Hey there,
  
  
  To initiate a return and refund you can go to our returns tool here: *********************************************
  
  
  All orders qualify for a 30 day money back guarantee from the day the product was received: ****************************************************

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23363061
  
  I am rejecting this response because:
  The product is faulty When I tried to get it out, the needles were very pokey and stingy and broke my skin. I removed the top with needles and put a bit of the product on my face burning. Do not like this product at all and require a full refund. I will take this further if need be Please understand my concerns!
  Sincerely,
  ***** *******

  Business Response

  Date: 07/03/2025

  Hey there,

  I have attached a video that shows how to troubleshoot if the serum is not dispensing properly. It requires pressing and shaking for 3-5 seconds. (Video link: **********************************************************************************)

  In terms of refunds/returns - we offer a 30 day money back guarantee upon returning the item. It is 30 days from when the product arrives (not from when you ordered) and you can return whatever is leftover even if you have already used some of the product.

  To initiate a return and refund you can go to our returns tool here: *********************************************

  For the full policy you can read it here: ****************************************************

  Finally, if you need any further assistance please feel free to reach out to me via email at ******************************** and I would be happy to assist you further!

   

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel an order I placed with Glov Beauty (my credit card had already been charged, but the item had not yet been shipped) and the sales associate convinced me to keep the order if they would refund me half the purchase price. I never received any refund and I have been in contact with them through email since January. They have repeatedly told me that my claim has been sent to their "dedicated" team to rectify the situation and issue my refund. This still hasn't happened. Because of the amount of time this has cost me, the frustration, and lack of resolution on their part, I have now requested a full refund.

  Business Response

  Date: 06/21/2025

  Hey ****,

  I looked at your order and I see the 50% was refunded to you on May 11th.

  If you need any additional assistance you can reach me directly via email at ******************************** and I would be happy to give you personal, white glove service.