Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered shoes on July 2, 2025 and no package ever came when I looked it up I noticed a company called ******* took my money off my card and currently looking like a scam maybe not their fault but they shouldnt allow these ads to use their name without some repercussions bc Im sure there is hundreds of people just like me outta money that we as consumers dont have already

  Business Response

  Date: 07/18/2025

  Dear *****-

  Thank you for reaching out and for providing the information. Were sorry to hear about your experience. Unfortunately, theres nothing we can assist with on our end at this time. We strongly recommend contacting the company you placed the order with directly. If they are unable to ship your package, you may want to reach out to your bank to dispute the charges. We hope your situation is resolved quickly and to your satisfaction.

  Thank you,

  Heydude

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for deal text for hey dudes and everytime I try and use them i get an error that they are not valid in the us. And on the website everytime you click to try and add it again the amount of the order goes up. I have contacted them and the tep.told me the offer expired but could not e plain why I was getting the try after the code had expired however he couldn't tell me where it listed anywhere the expiration date. This is not the first time. This is false advertising. And the ****************************************************************************************************** this morning

  Business Response

  Date: 07/08/2025

  Dear *****-

  Thank you for reaching out. We do apologize for any inconvenience caused. A member of our team will contact you shortly.

  Thank you,

  Heydude

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased shoes they arrived but were too small. I emailed and called customer service but was told they could not be exchanged in ******. But also they could not return as they as special edition. That is listed in their return policy but the shoes were not labelled special edition and no were was final sale noted. There was no way for me to know these were special edition and could not be returned.

  Business Response

  Date: 07/03/2025

  Dear Kyla-

  Thank you for reaching out. Were not entirely sure what the issue was with processing your return earlier. However, our team was able to successfully complete the return request through the website without any issues. You should have already received the return label via email. For your convenience, weve also attached the label to this message.

  Thank you,

  Heydude

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought shoes for a total of $112 on 6/20/25, I went to return them on 6/28/25 and was told clearance items were final sale you cant refund it. No one told me when I originally purchased that those shoes were final sale. I read the sign as a promotional item. The promotion was buy 1/get 1 70% off. Now today the promo was buy 1/get 1 60%. Therefore its not final sale if the promotional price changes week to week. The receipt states any items with a promotional discount you can exchange or given a refund within 60 days.

  Business Response

  Date: 06/30/2025

  Dear *********-

  Thank you for reaching out. The Stores operate as completely separate businesses, so unfortunately, we are unable to assist with this inquiry. Please note that, as stated in the *** section on our website, items marked as Final Sale cannot be returned (this is also outlined on your receipt). While promotions may change weekly as part of our marketing efforts, this does not affect the finality of Final Sale items. Thank you for your understanding.
  
  Best regards,
  Heydude

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23532680
  
  I am rejecting this response because: its an Outlet store so everything would be clearance or on sale. So there should be signs stating that clearance is final sale because to the consumer buy 1 get 1 70% is a promotional item. Buying an item at full price isnt clearance.
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 07/03/2025

  Dear *********-

  Thank you for the information. Weve escalated your issue to the appropriate department, and someone will be in touch with you shortly.

  Thank you,

  Heydude

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date 5/12/******** and tracking says it was delivered however I never received anything. Total bill was $70.00.Contacted them 7 times to inquire about my order and was always told that it was on its way.

  Business Response

  Date: 06/30/2025

  Dear ****-

  Thank you for reaching out. We do apologize for any inconvenience caused. Could you please provide us with your order number, and the details used (name, email address, phone number, and shipping address), so that we can assist you further?/

  Thank you,

  Heydude

  Customer Answer

  Date: 06/30/2025

  Can you pass this information onto Hey Dude?

   

  Order #M320250512288632200

  **** ********

  ***************************** 

  ************ 

  *******************************************************

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23529487
  
  I am rejecting this response because:
  

  Can you pass this information onto Hey Dude?
  
  Order #M320250512288632200
  
  **** ********
  
  ***************************** 
  
  ************ 
  
  *******************************************************
  
  

  Business Response

  Date: 07/03/2025

  Dear ****-

  Thank you for the information provided. However, based on the screenshots you shared, it appears that this order was not placed through our official website. Ive attached a screenshot highlighting the remarks and contact details from your confirmation email to help clarify this. Please note that when you clicked on Visit Store, it directed you to a third-party website, not our official site: **************************. Unfortunately, we are not responsible for orders placed through unauthorized sellers or third-party resellers. We kindly recommend reaching out to the website where you originally placed the order for further assistance.

  Thank you,

  Heydude

• Initial Complaint

  Date:06/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered five pairs of shoes from Hey Dude shoes between June first and the eleventh and have not received my items. I contacted Hey Dude shoes by email and was told that they are still in transit and that they would speed up the delivery. That was two weeks ago. They gave me 20 percent off which came to one dollar and change. I also paid for speedy delivery on the last two pairs of shoes as well. I ordered the last two pairs on June eleventh. I feel that a month to wait for shoes is ridiculous and very unprofessional. I was never told that the delivery would take this long. I've emailed them several times now and all they say is that they are still in transit. Now they don't respond to my emails.

  Business Response

  Date: 06/26/2025

  Dear *******-

  Thank you for reaching out. The order numbers you provided do not appear to be from our official website. Additionally, we were unable to locate any orders under your email address.
  We kindly ask that you double-check the website you placed the order with to confirm whether it was the official Heydude website. Please note that we are not responsible for any purchases made through third-party resellers.

  Thank you,

  Heydude

  Business Response

  Date: 06/26/2025

  Dear *******-

  
  Thank you for reaching out. The order numbers you provided do not appear to be from our official website. Additionally, we were unable to locate any orders under your email address.
  We kindly ask that you double-check the website you placed the order with to confirm whether it was the official Heydude website. Please note that we are not responsible for any purchases made through third-party resellers.

  
  Thank you,
  Heydude

  Business Response

  Date: 06/26/2025

  What information is needed, please?

  Thank you,

  Heydude

  Business Response

  Date: 06/26/2025

  Dear *******-

  
  Thank you for reaching out. The order numbers you provided do not appear to be from our official website. Additionally, we were unable to locate any orders under your email address.
  We kindly ask that you double-check the website you placed the order with to confirm whether it was the official Heydude website. Please note that we are not responsible for any purchases made through third-party resellers.

  
  Thank you,

  Heydude

• Initial Complaint

  Date:06/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continued false advertising regarding discounts. The uploaded file shows a shoe they are advertising and a discount to use...when the discount is used, it says it does not apply. This is via text. They did this last week and I pointed it out. I actually received the response below..."I'm sorry to hear you feel misled. Our intention is never to create confusion or disappointment among our customers. Ensuring transparency and clarity in our offers is paramount to us. Your feedback is invaluable in helping us uphold our commitment to customer satisfaction.I assure you that we will review our advertising practices to ensure that all discounts and offers are clearly communicated moving forward. It is through experiences like yours that we continuously strive to improve and enhance our services. Thank you for bringing this to our attention."However, I received another text today (the attached file) advertising the same thing and the same discount, which does not work.I have no funds in dispute, however, I want to register this repeated false advertising.

  Business Response

  Date: 06/24/2025

  Dear *****-

  Thank you for your feedback. We sincerely apologize for any inconvenience caused. Weve reviewed the situation and can confirm that the campaign is not working as expected. However, this is due to a technical issue on the website, not a case of false advertising. Please rest assured that our team is actively working on a fix to ensure this does not happen again. Once again, we apologize for the inconvenience. As a replacement, please find below a new coupon code for you to use.

  SFSC20-9c5tkd

  Thank you,

  Crocs

  Customer Answer

  Date: 06/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to file a formal complaint against Hey Dude regarding a refund that was promised but never fulfilled.On May 17, 2025, I placed an order for several pairs of shoes from the Hey Dude website and attempted to apply a 20% coupon during checkout. Unfortunately, the website did not apply the discount. I immediately attempted to cancel the order via their website, but the cancellation process was not feasible or functional.I promptly contacted Hey Dudes customer service by phone. The representative I spoke with acknowledged the issue and assured me that, since the order had already been processed and the coupon could no longer be applied, he would instead issue a $53.99 refundthe equivalent of the 20% discount. I was told not to worry and that the refund would be processed right away. I received an email confirmation stating that the refund had been issued.Trusting that this would be handled as promised, I did not return the full order. I only returned one pair of shoes and received a separate refund of $64.49 for that return. However, upon reviewing my **************** account weeks later, I discovered that the $53.99 refund had not been issued.I have since reached out to Hey Dude multiple times via email. Initially, they stated that the refund would be processed soon. Later, they claimed the refund had already been issued and directed me to check with my financial institution. I contacted ****************, and they confirmed that no such refund for $53.99 was ever received or processed.I believe I have been misled and am now being given the runaround. Had I known the refund would not be honored, I would have returned the entire order and reordered with the correct coupon applied. This situation feels deceptive, and I am now being ignored despite repeated good-faith efforts to resolve the matter directly with the company.Thank you for your time and assistance.

  Customer Answer

  Date: 06/23/2025

  Thank you for your follow-up. The document you referenced as being provided by the business is actually the same email I originally sent to youa message from Hey Dude stating that a refund had been issued.
  The issue is not whether an email was sent claiming a refund was processed. The issue is that **************** has confirmedmultiple timesthat no refund of $53.99 was ever received, and my Hey Dude account also shows no record of such a refund.
  Simply stating a refund was issued does not resolve the matter if there is no actual transaction to support it.
  Since repeated attempts to resolve this with Hey Dude were unsuccessful, I escalated the matter to ****************, who conducted their own investigation and ultimately issued a refund by disputing the charge directly. They deducted the $53.99 from the original charge, effectively forcing Hey Dude to honor the refund.
  While Im satisfied with the outcome from a financial standpoint, I believe its important to note that Hey Dude has continued to insist the refund was issued, despite clear evidence from my financial institution that it was not. Whether this is due to a technical issue or something else, I would appreciate it if you could communicate to the business that simply sending confirmation emailswithout a corresponding financial transactiondoes not equate to resolution.
  Thank you for your assistance in this matter.

  Business Response

  Date: 06/23/2025

  Dear *******-

  Thank you for reaching out. Your refund was processed back on the 17th of May. A refund letter for this amount was provided to you twice. Please, contact your bank for further assistance.

  Thank you,

  Heydude

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The items were never delivered and they have stated that they will only give 50% back i looked into the business and at first they look like a real website and stealing the likeness of hey dudes but if the packages were never delivered you should get back 100% this is the ****************.************************************************************************************************************************

  Business Response

  Date: 06/03/2025

  Hello *******, 

  Thank you for bringing this to our attention. Rest assured that your concern has already been escalated to the appropriate department. It appears this third party is trading on the reputation of HeyDude, and we are currently investigating the matter. In the meantime, please note that our official social media handles are @HeyDude on ********, Instagram, and *******, and our official website is **********************. We cannot verify the authenticity of any product purchased through unauthorized sites, nor can we guarantee the quality, shipping, or security of payments made through them.
  

  Thank you,

  HeyDude 

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shoes from Hey dude, they didnt fit. I returned the shoes with a label provided by Hey Dude. The tracking number says my package was delivered to the address on the shipping label provided by HEY DUDE. Hey Dude refuses to refund my money or even admit they have the package after having received the confirmation of delivery and the tracking number.

  Business Response

  Date: 05/28/2025

  Dear *********-

  Thank you for reaching out. Upon reviewing your return request, we found that the return period has expired, and we have not received the item in our system. Additionally, the prepaid return label we provided was issued through ***, and the tracking number you shared does not match our records.

  Thank you,

  Crocs

  Business Response

  Date: 05/28/2025

  Dear *********-

  
  Thank you for reaching out. Upon reviewing your return request, we found that the return period has expired, and we have not received the item in our system. Additionally, the prepaid return label we provided was issued through ***, and the tracking number you shared does not match our records.

  
  Thank you,
  Crocs