Customer ReviewsforHey Dude Shoes

This company is a joke. You can't get anywhere with Customer Service. They've had a pair of shoes I needed to exchange for over a month now. No verification that they revieived them and no response to emails. I finally contacted via ******** and was told my style was out of stock. They "issued store credit" which was a lie. There was no store credit given. What are they doing with all this money they're stealing from customers?

They stole my money and "Issued a Refund" but the refund never comes. Then, they tell you "sorry for the inconvenience" and to check with your financial institution. Not to mention this all started with ordering shoes from a Gift Card I received for Christmas and the shoes never came. So I spoke with them over chat and they gave me credit and then I ordered new shoes and they never came. This company is an absolute disaster and they are thieves and need to be shut down. How many similar complaints does it take? Someone needs to start a class-action lawsuit. Hey Dude, kick rocks, you're absolute garbage people.

I originally contacted Hey Dude via email when they sent me a confirmation email with an address that was mine but I had never given them. This is a legal and privacy concern for me. I responded to that customer service email and never received a response. "I need to cancel this order, Heydude is sending the shoes to one of my addresses that I did not enter in the shipping address. I'm not sure how you got that address but this is a privacy concern and I am not comfortable with the way this company handles sensitive information. My laptop does not autofill addresses or anything of that sort. Please cancel immediately and I need to contact your legal department." Because I did not receive a response, I used the live chat feature three days later. The first agent told me to contact the shipping company and that there was nothing they could do. After contacting a second agent, they told me the same this but I insisted that I had to speak with a legal department because Heydude accessed private information that they did not have permission of. Basically, my three major issues are 1. The shoes were sent to an address I will not be able to access for a few days. 2. The address I entered was different from the address the shoes are shipping to. This is a privacy concern. I need to know how they acquired this information. 3. Customer service has been little to no help. I am very willing to speak with anyone to get this resolved. It is hard to fix something or get any answers when there is poor customer service.

Terrible customer service. Crap company apparently. The supervisor was sarcastic hung up on me, when I advised it was not acceptable for the company to have my money, the original paid for pair of shoes, and the new pair of shoes without me having any confirmation that I am getting them. They have had all three since 1/11/24 and I still have nothing for another two weeks. Also kept changing their answers on timelines for processing and tracking numbers being supplied.

I purchased 2 pairs of shoes for Christmas for my children, one being in the Army(purpose of stating that is he is only home for Christmas). They were GAURANTEED to be delivered within 5 business days. They were ordered the 10th of Dec. I received a tracking number and even a email stating be on the lookout your order would be delivered today. Needless to say they were not so I called and sat on the phone for 20 min for a person to tell me I will receive them the 19th of December GAURANTEED. The 20th of Dec I still haven't received said items so I call yet again for someone to tell me no it'll be the 22nd. I waited on the 22nd of Dec still no-show, so I email again asking what the status is, and I received a email stating to be patient it takes 7 to 10 days from time of order. I politely replied do the math Dec 10th to Dec 23rd is 13. So I proceeded to request a refund and was told I would have to wait for the shipping company to pick them up from Hey Dude, wait for them to be delivered and then request a return. This is the worst service I have ever received from any company. Thank you HEY DUDE FOR RUINING CHRISTMAS

I ordered two pairs of shoes for my wife in mid November for Christmas. They arrived rather quickly. I gave her one pair early because she was so excited about buying her own next year. It's a good thing I did because they were too big. She went online to hey dude shoes and found two (cheaper) pairs than the original purchase price. I placed a return request, printed the label and shipped them out about a week later. I tracked the return which showed the package was received. Here we are now, mid December and, after emailing and attempting to call hey dude shoes to get an update on when I can expect the order, I am still in the dark. The shoes have not arrived and the $31-ish refund has not been credited to my account. I now want a full refund. I can take my wife to a local show store and get her some faster than these poor business operators can refund and reship my order. It's very disappointing as a customer to be treated this way, and from other reviews, I see I am not the only one who has experienced this kind of treatment. I'll never order from hey dude shoes again.

on line website for Hey Dude shoes is a big risk. if your shoes don't arrive, good luck with their customer service department... it is anything but customer focused. It has been 4 months and I still don't have the shoes I paid for.

They made a listing for ******* half-off on ******. Let you pick the size and then continue to send me the wrong size when I exchange. This is on ****** so no one is taking the blame for the listing that is not correct. Are companies just too big or behind a computer so they don't care anymore?

Order two pair of shoes got the confirmation number they took the money out of my account...then lost my order and the shoes I want they no longer have the size. This has happened twice.

Slacking sad sad HeyDude the minute I ordered I immediately noticed it was going to the wrong address I then emailed contacted and everything I was told to not except the package and that’s what I did I never excepted it I have emailed over and over I have chatted and this company just ignores my messages still have not been refunded and in this day and time I don’t have any money to spare I need my refund for food will you please help me I even have screen shots of the message