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Find a Location

Source 1 Roofing, LLC has 1 locations, listed below.

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    Business ProfileforSource 1 Roofing, LLC

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/27/2019

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Business Details

    Location of This Business
    3859 S Valley View Blvd Ste 10, Las Vegas, NV 89103-2935
    BBB File Opened:
    3/26/2019
    Years in Business:
    5
    Business Started:
    5/21/2018
    Business Started Locally:
    3/5/2019
    Business Incorporated:
    5/21/2018
    Accredited Since:
    3/27/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    13
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    By Appt. Only
    Su:
    By Appt. Only
    Business Management
    • Mrs. Jessica D. Jenkins, Owner
    Contact Information

    Principal

    • Mrs. Jessica D. Jenkins, Owner

    Customer Contact

    • Mrs. Jessica D. Jenkins, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I called and set an appt with Source1 roofing and they took my deposit in good faith as expected. The issue starts.1. I was scheduled for a 7-9am on Oct 2nd - that was no show. I called 3 times before they finally rescheduled my appt to another roofer. I called to find status ant the roofer was on his way. . 2. Roofer shows up and he started to work on the roof - didn't ask me about the work order needed. 3. They didn't tell me that they were finished with the job, i just went outside to ask are they done and they said yes. I told them one of the main reasons why i called was to cover the sides of the patio to protect the wood work that has been done for me in the past. They said that they didn't know what needed to be done they just thought to fix fly away tiles. 4. They said they will be back the next day with the part to fix the side of the patio 5. Next day no show but text me after 2pm stating they will come tomorrow. (and they did but it was late that night and all they did was to cover the old shotty work that was there on the roof line. They left of course without telling **** don't think they did the full speck of the job as my trim line hasn't been touched and i think they used the same roof system that was there. They also didn't replace the flashing either as the ** stated. I asked the roofer if they did what was requested on the ** and he said they did. I think 750 is too much for the work that was done but not for the work they were supposed to do. Also the side trim could of been done better than what they did too. As i could of done the same kind of work that they did and saved me my money. Besides the person who gave me the quote told me my roof was in great shape before they even started to do any work on it itself. I am asking for the ** to be completed as stated and/or a discount since my vacation was ruined. They also left 3 oil spots on my driveway too.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Anita C

    1 star

    11/27/2023

    Apparently asking as the homeowner for details on how some things will proceed is not acceptable to this company. I asked how they were going to meld the un-replaced roofing (where the solar arrays were) with the new roofing they were doing and received an email saying essentially: we no longer want your business. I am glad they didn't string me along as I was getting ready to sign the contract--subject the requested information and to a clarification or correction: the solar panels were not being removed to re-roof under them. Matters I thought were important that they refused: 1) to correct/clarify the contract and 2) to explain how they would avoid a "crack" where the old met the new.

    Source 1 Roofing, LLC Response

    11/28/2023

    I am sorry about the frustration this may have caused you. After sending over the information, contract and warranty information several times and being asked to change the wording of our contract, I felt that another company may be able to better suite you. Wishing you all the best. Thank you.  

    Local BBB

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