At-a-glance
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Overview
Business Details
- Location of This Business
- 11035 Lavender Hill Dr STE 160-159, Las Vegas, NV 89135-2955
- BBB File Opened:
- 2/5/2020
- Years in Business:
- 16
- Business Started:
- 3/10/2008
- Business Started Locally:
- 12/31/2019
- Business Incorporated:
- 12/31/2019
- Accredited Since:
- 3/16/2020
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Ms. Mercedes Torres, Manager
- Mr. Mathew Theriault, Manager
- Contact Information
Principal
- Ms. Mercedes Torres, Manager
Customer Contact
- Ms. Mercedes Torres, Manager
- Mr. Mathew Theriault, Manager
- Additional Contact Information
Customer Complaints
0 Customer Complaints
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File a ComplaintCustomer Reviews
27 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kelly M
10/11/2023
Epic Real Estate, LLC Response
10/12/2023
Hi Kelly,
Your review was a curveball that left us scratching our heads—like discovering the last episode of your favorite TV series got canceled. We’re genuinely sorry to hear you've had this experience. While we wish we could give you a time machine to fix things, the best we can do is offer some real solutions, ASAP.
Before we do, though... we have ample documentation to back up our offerings and the promises we make—including your own very favorable video testimonial. But we're choosing to keep that between us, as airing it out here wouldn't do either of us any good.
Here's the thing: Imagine buying a fancy gym membership, complete with personal trainers and a smoothie bar, but never actually showing up to the gym. That’s how we’re feeling right now.
It's puzzling to us that we're hearing about these issues from you two years after the fact for the first time here in the public sphere. We’d prefer to take this to a more productive platform, and we will if you’re open to it. But, since
you’ve made this public, we’re sort of forced to respond publicly to save face.
Let's shift to resolution now. You attended our live training last year and even gave us a thumbs-up on video. Our records show you had a full year of access to all of our resources: daily coaching, Matt Theriault's one-on-one channel and zoom calendar link, and more. However, there's no trace of you using these resources. Not to sound like a high school teacher, but participation counts for grade.
That said, we’re not throwing in the towel on you. Our offer to guide you until you seal your first real estate deal still stands, as it always has. As for the one-on-one training and business credit, let's sort that out too. We don’t know where that went wrong, but we’re committed to fixing that. So, pick up that phone, dial 725-227-9880, and let's turn this ship around. We're still game if you are.
Thanks for your feedback. It's the reality check we didn't know we needed but are darn grateful for.
Wishing you the best,
Matt & Mercedes
The Epic Real Estate Team
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