Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were renters for Charleston court townhomes, we paid our rent on time and gave our 30 day notice for move out. They are charging us charges for items that were not specified on the paperwork provided for move out. We contacted our property manager many times for clarification and then all of a sudden our deposit was taken and we have a balance of $800 for damages that we know are not valid. The district manager didnt give us a chance to explain and when I mentioned mold in our unit she dismissed me and said Im telling you its mildew. When our previous property manager told us it was mold and that it was due to the unit being old. I have extreme asthma and stopped getting it professionally cleaned because it would just return, and I was unable to clean it myself. There were many other issues that I tried to bring up and she ignored me and tried to speak over me. Didnt validate my concerns.

  Business Response

  Date: 06/26/2025

  The tenants signed a moveout charges addendum at move in which states what is charged at moveout. The tenants were never told they had mold in fact they were told to use the bathroom exhaust fan while showering to prevent surface mildew. Upon moveout we had a professional painting company come in and charge for primer and excessive mildew NOT MOLD. The tenants have also agreed to a payment plan to pay the balance in full. We have pictures to back up all the move-out charges!

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23515326
  
  I am rejecting this response because: we paid a deposit up front for cleaning etc. and also received a list of items from our property manager that needed to be cleaned. We never received a final walk through and were never contacted back prior after multiple attempts at communication with our property manager. 
  Our previous property manager did tell us it was mold and that the improper paint was used, and that she used to live in the same unit and it happened to her as well. 
  I have had a maid come multiple times to clean it and it returned even AFTER use of the exhaust fan. The exhaust fan was used and the door was left open ALL the time, like I was instructed. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 07/10/2025

  Tenant never requested a walk through, nor was anyone told that an on-site Manager had mildew in their unit. Again, payment arrangement was made with tenant, and we have already received the first payment from the tenant on 7/10/25.

  Customer Answer

  Date: 07/10/2025

  Our property manager on site never made the effort to contact me back today either. I now received a break down as of TODAY, which we never received with the initial email until I asked. I have all transmissions and pictures as well. 
  

  Attached is what was sent to me upon move out when I asked for more clarification: 

  Customer Answer

  Date: 07/10/2025

  Our property manager on site never made the effort to contact me back today either. I now received a break down as of TODAY, which we never received with the initial email until I asked. I have all transmissions and pictures as well. 
  

  Attached is what was sent to me upon move out when I asked for more clarification: 

  Customer Answer

  Date: 07/12/2025

   
  Complaint: 23515326
  
  I am rejecting this response because:
  Yes we made our first payment, we were threatened multiple times with being sent to collections even prior to sending us an itemized copy of the invoice. I refuse to be sent to collections and for them to unfairly damage my credit for irresponsibility. 
  The general manager wasnt helpful in listening to our concerns, she was combative. She never even gave me her name, or a callback number. I didnt say we wouldnt pay for the items that we were responsible for, but I know that the paint and some of the other items that are on there are normal wear and tear. I was given a breakdown over the phone but she never mentioned the bathtub needing to be resurfaced. As you can see in the previous photo the tub and shower didnt have that issue. 
  Property managers did multiple inspections during my time living in the building, and not once was the tub mentioned. 
  I have done my fair share of research and all reviews and other tenants have mentioned the same unfair treatment, practices, and charges. It is not an isolated or uncommon issue, and I dont think Im being unreasonable for someone to look in to these fraudulent claims. A final walk through was requested and I was told it wasnt necessary and to drop my keys and openers in the drop box. 
  I have attached a copy of the notice I was sent with the date 4 days before move out. I also expressed my concerns to Grecia about my forwarding address and requested email or phone communication for me to pick up any remaining notices or information. I was also the one who contacted her again. 

  Sincerely,
  
  ***** *******

  Business Response

  Date: 07/14/2025

  Pictures and invoices were sent to the tenant to support the charges, as we do not fraudulently charge for things that are not there. No threats were made to send to the tenant but yet it reads on our move out statement to contact the office within 10 days to avoid collection. The tenant then called to set up payment arrangements after the charges were explained to the tenant. 

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After living almost two years with a dysfunctional refrigerator, they replaced our normal sized refrigerator with one that is TINY. There are a total of 7 on the sides and 5 at the top of the space where the refrigerator sits. After complaining and indicating that I will not renew my lease if they dont replace this little thing with the same size they took out, Oakwood Management told me they dont care if I move; they arent replacing this tiny refrigerator. The woman I spoke with was extremely abrupt and rude. There is ZERO customer service. They tell you how it is, and you can either like it or leave. Im leaving.

  Business Response

  Date: 03/19/2025

  We have 1032 units that we manage and anytime there is a need for a refrigerator replacement we replace it with our standard ***** Cu Ft. Stainless steel refrigerator. The refrigerator the unit had prior was a standard white whirlpool model from 2017. We replaced it on 3/13/25 with the upgraded model. All of our townhomes were constructed the same way in the kitchen with the amount of space on the top and sides for door movement depending on the door swing and installation. 

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23082996
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 03/19/2025

  The system glitched, and my reply the complaint is blank.  Can someone reset this, so I can complete the rebuttal?    Complaint:  74937722A2AAE

  Customer Answer

  Date: 03/19/2025

  I am rejecting the explanation of Oakwood Management Company; however, it is what it is.  I will buy a new refrigerator for the kitchen, and use the small one as an extra.  The pictures clearly show that this space was made for a much larger unit.  Replacing a broken refrigerator with one that is much smaller than the other does not seem like a fair thing to do to the consumer, but I was essentially told to like it or I could move out.  In addition, the refrigerator that was replaced was black, not white.  The problem with a managment company managing more than ***** properties is that tenants become faceless disposables.  I'm not sure how the owners of the properties would feel about this attitude.  I am a landlord myself for a home I own in *********  I would never think of treating my tenants in this way.  It's quite a conundrum because we really like where we live, and we like the on-sight manager.

  Business Response

  Date: 04/08/2025

  I have spoken with tenant and the standard fridge is what is installed in all of our 1032 units. 

  Business Response

  Date: 04/08/2025

  I have spoken with tenant and the standard fridge is what is installed in all of our 1032 units. 

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've lived in the ******************* since 2021 and never had an issue with **** (the manager Oakwood Management bullied out of her job after 20 years). On February 15th, I gave proper notice to move out and it has been HORRIBLE. The new onsite manager, D'****, is ridiculous. After trying to have a civilized conversation on 02/24/25 about her trying to enter my home without proper notice, I was met with rudeness and disrespect. She backdated an inspection letter in an attempt to cover her tracks. I contacted the corporate office and that was an even bigger nightmare. ****** continued to yell and hang up in my face without letting me get a full sentence out. I was told they received my rent payment for February, but did not get my 30-day notice. Both the letter and the cashiers' check were in the same envelope. I've also been month-to-month so I can have the space to move when wanted. This was confirmed by ****** last year. D'**** told me that 30-Day notices aren't effective until the first day of the month. To my knowledge, 30 days from my letter would be March 15, 2025. Because of their behavior and lies, I went to the office in person in hopes of speaking with someone more knowledgeable. ****** began to immediately yell and the owner, followed her charging me with rage. He began to act beligerant (even threatening me) all because I wanted to leave the residence with proper protocol. He began to smack his lips and roll his neck, mocking the stereotype placed on African American women. Behavior he had not witnessed coming from me. After finally emailing me copies of the lease, I noticed THEY FORGED SIGNATURES ON MY LEASE. ONE OF MY GRANDMOTHER, WHO WAS ON A VENTILATOR AT THE TIME! ****** SIGNED HER SIGNATURE THE DAY AFTER MY GRANDMOTHER PASSED AWAY. I was retaliated against with a 3-Day Notice to Quit the following day, 02/25/25.This is an attempt to keep my security deposit. I have video of how the townhome was left so I should be getting a big portion back.

  Business Response

  Date: 03/19/2025

  In Response to this complaint, we never received a 30-day notice to vacate for this tenant. The former manager she is referring to retired from the company after working For Oakwood Management Company *** 20 years. Our new On-site Manager posted a 24-hour notice to enter the tenant's unit which is allowed per the *** as long as a 24-hour notice is posted, to do a water inspection because the building had a high-water usage notice from *****. The tenant then proceeded into the ************** yelling and screaming at the on-site staff about how she did not want anyone in her unit and that she has already given notice and we could enter at that time, at which time our On-Site agent responded she had not received a 30-day notice to vacate and lease was us up 5/31/25, she would still be responsible for the lease terms. She then instructed the tenant to call the corporate office if she had any questions. The conversation with the tenant and the corporate office with just as hostile. The tenant then proceeded to come up to our corporate office and berate the staff, as she was asking for a copy of her lease and all of the supporting documents. She began to get loud and yell at staff and was asked to leave several times and which point several employees asked her to leave and we would email her the documents. She then walked outside, and her husband was outside, and she had type of conversation with him, and he proceeded to run back to our office from our parking lot and trying to break down our office doors. He was screaming, cursing and threating us so we called Metro out and they took their names and license plate numbers. We then proceed the next day with a 3-day nuisance and the tenant skipped out by the following week 2/28/28. 

  No one ever forged any documents; all lease documents are signed on-site between the tenant and the On-site Manager. 

  Customer Answer

  Date: 04/03/2025

  Forged leases, death certificates, and video footage can be provided. Oakwood Management also has video footage. There was a camera in the upper, left corner of their corporate office. They are LYING!

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Management is falsifying move-out statements and their reviews all state the same thing. This business needs to be investigated, sued, and shut down. The manager ***** is responsible and is mentioned by name in multiple complaints. I'd like some help from somewhere to not only get my statement changed to its accurate amounts, but to stop this from happening at all in the future.This is beyond common "upcharges" on move-out statements. They are absolutely destroying people. Mine is not as bad as some others, but its worth fighting for. For mine specifically, they are falsifying amounts and charging me for "pet damage" that isn't even shown in any photos they provided for "proof". They are also supposed to be charging "reasonable" amounts for costs and the amounts I'm being charged are beyond reasonable. I cannot afford a lawyer to help with such a small claim, but they are doing this to so many people in despicable amounts, something needs to be done about ***** proof is available upon request.

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Move out statement has repairs not based on wear and tear of years of living in the unit from 11/2012 to 04/08/2023. The repairs cost is based off of retaliation of finally being able to move. When you live somewhere for 11 years it's not negligence it's wear and tear. The paint is original, the carpet original. I have had several floods in my place, and nothing was ever done properly for cleanup and now I am being charged for baseboards which has water damage from years of not being properly cleaned up.

  Business Response

  Date: 05/31/2023

  Attached are a 5 of the168 pictures taken upon move out. Tenant was charged for damages above the normal wear and tear. ****** moved out prior to lease expiration,and owed for last month's rent of 04/2023.****** was only charged for primer to cover the excessive black marks on walls,and cabinets due to heavy food and grease stains. Tenant was charged for baseboard replacement caused from pet urine. The unit was left fitly and uninhabitable, upon tenant vacancy.

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20126565
  
  I am rejecting this response because:I have over 30 pics that claim this is discrimination and retaliation. It doesn't coat **** for primer and baseboards are causes of leaks that were never ever cleaned by the property. I have a deposit for cleaning and deposit for my emotional support animal as well which was never applied. What did the cleaning fee cover? If I was a nasty tenant why was my renewal in excellent standing with barely a rent increase ever year for 11 years that's doesn't sound like a neglected tenant who left horrible beyond wear and tear.My renr is ****.not ****..

  
  Sincerely,
  
  ***********************