Business ProfileforFantasy and Creative Tours, LLC

I am a retired 76 year old and my husband and I travel in a small motorhome. On Aug 18 I made a deposit to be on the "wait list" for a Fantasy RV Tour. I was told there was no risk by the agent ***** and I could get my Full deposit back at any time. I was not informed of a "processing fee" until I received the receipt....after they had my money for a deposit. Thus I assumed the fee was if you had a confirmed registration - not just on the "wait list". Aug 28, just 9 days later, I cancelled my "wait list" position because of a family event conflict. I requested my full deposit refunded and was told they would keep $89 processing fee. ***** kept stating I would get a FULL refund - so this refund would be partial. After many emails, the agent *****, on Sept. 1, 2023, said she would submit my cancellation for the "partial refund" insisting that in her 22 years Fantasy has always charge $89 processing fee, as if this was an explanation for why she lied about the refund and I should have known this. Again, she did not inform me this was the case before taking my deposit. According to ************ was supposed to received the balance of my deposit by check 30 days from her submitting the cancellation (9-1) It is now Oct 9, and I have not received a refund --a check for my deposit which should be in full, $1993.25 but according to ***** after $89 processing it would be $1904.25. I have a full history of the exchanges uploaded below. This company does not seem to have a business phone number to contact and the phone number is answered by the same agent, *****, who apparently is refusing to send my refund.