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Business Profile

Online Travel Agency

Fantasy and Creative Tours, LLC
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Fantasy and Creative Tours, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fantasy and Creative Tours, LLC has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • TED B

      Date: 02/10/2025

      TED B

      Date: 02/10/2025

      CAUTION!!!! If I could give a zero, I would. We recently signed up for a tour to Alaska. 2 weeks later, the company changed the tour date by 10 days. Since this created a conflict for us, we called right away to cancel. We were told that they have the right to change the dates and that we would still have to pay the cancellation fee. Even if the fine print stated that they had the right to change the dates, I believe not returning our deposit is unethical. We were going to schedule a different tour, but not now.

      Fantasy and Creative Tours, LLC

      Date: 02/17/2025

      There is some confusion. We have tried reaching out to the customer. The initial phone representative did quote our standard refund policy, but after management reviewed the cancellation a FULL refund was issued. We are sorry for the miscommunication and hope that the customer sees that we did do the right thing.

    • Mary Jane S

      Date: 08/31/2023

      Mary Jane S

      Date: 08/31/2023

      I would give them no stars if I could. I paid $1993.25 deposit to be on the "wait list" for the Maritime tour in 2024. Julie said I would likely get a reservation as I was #7 on the list. She assured me the deposit was fully refundable at any time even if by Mar. we did not get a tour reservation. She insisted there was "no risk". I wasn't even sure we wanted to go on this pricey tour but thought it a good idea to get on the waiting list since there was "no risk" and I could get my deposit back at any time. About 2 weeks later we learned we had a family event that conflicted with the tour. I wrote and called to have my deposit returned. That's when I learned they would remove $89 "processing fee". This was never mentioned before. I signed the terms (8 pages) while talking to Julie and she said I had plenty of time to review them before I got registered on the tour. I read them as soon as I hung up. I also looked at the receipt she sent that had on it a listing of the total cost, a $100 deduction, a $250 deduction if I payed the balance by check, and a$89 processing fee. Along with the "terms..." was the first I heard of this fee. But it clearly was stated in the terms and on the receipt as a cost for a tour reservation.... I did not have a reservation. I was #7 on the waiting list. There was no expense incurred with being on the waiting list so I should get a FULL and that means ALL of my deposit back. Julie has stated this can't happen because it is company policy. This is underhanded and dishonest both on her and the company's part. I will continue to pursue this. MJ

      Fantasy and Creative Tours, LLC

      Date: 09/11/2023

      As the customer stated, their is an $89 processing fee for all registrations. The customer believes that they don't have to pay the fee because they never registered for the tour, but they did. A registration includes the wait list, as we take a 15% deposit by CC. The $89 processing fee is to pay for the work that is done to process the booking and get them on the list and to help cover CC fees. They claim no expense was incurred, but those were our expenses. We record all phone calls and Julie correctly stated that the 15% deposit would be 100% refundable. It is refundable and is being returned to the customer. The non-refundable $89 PF is paid at the time of booking and is not part of the deposit. We are sorry for the confusion, but the fee is listed on our website and in writing that the customer signs before we process a booking. We will work to make it even more clear in the future.

    Fantasy and Creative Tours, LLC is BBB Accredited.

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