Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a polo shirt from Order 114-2807061-2071457 after getting approval from Zappos to return it a few days after the deadline. The shirt was received by Zappos on 7/11/25 *** 1Z67637Y9037073524. I have not received the promised refund. I sat in a Zappos chat window today for 15 minutes, and have received no help - just comments about the weather. I've done my part. Can Zappos do theirs now by providing the refund????

  Business Response

  Date: 07/16/2025

  Hello,
  
  Thank you for contacting Zappos.com with regards to your refund on order 114-2807061-2071457.
  
  We apologize that your refund wasn't issued. We conducted a thorough investigation to address this issue.
  
  After further investigation into your account, we were able to issue the refund. We've emailed you with these details.
  
  If you have any further questions or concerns, please don't hesitate to reach out. We're available 24/7 and can be reached at ****************.
  
  Thank You

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23596487
  
  I am rejecting this response because: Zappos told me yesterday by email that they were refunding me to **** (original form of payment).  **** posts my refunds immediately, and the promised refund is not there.  I will be happy to close this complaint when Zappos provides the promised **** refund.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 07/18/2025

  Hello,
  
  Thank you for contacting Zappos.com with regards to order 114-2807061-2071457 .
  
  We apologize for any incorrect information provided to you. We conducted a thorough investigation to address this issue.
  
  After further investigation into your account, we were able to confirm a store credit has been applied to your account and remains the only available option in this situation. We've emailed you with these details.
  
  If you have any further questions or concerns, please don't hesitate to reach out. We're available 24/7 and can be reached at ****************.
  
  Thank You

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, some tactless person from Zappos threatened to close my account, although this was a problem caused by them, not me.  Kindly never treat me that way again.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint regarding my recent order #***-6534988-9737858, placed on June 9, 2025, for the following item:Product: Lacoste L003 Neo Sneakers ASIN: B0B3YDJFV8 Color: Off-White/Black Size: 10 Upon receiving the package, I was shocked to find it completely empty. Although the outer packaging was sealed and appeared untampered with, the product was missing from the box.This is unacceptable and deeply disappointing. I trusted that my order would be fulfilled correctly, and instead I received an empty package. I request an immediate investigation into this matter and a full refund or replacement of the missing item.I expect this issue to be resolved promptly.Sincerely,*********

  Business Response

  Date: 07/08/2025

  Hello,
  
  Thank you for contacting Zappos.com with regards to order 111-6534988-9737858.
  
  We conducted a thorough investigation to address this issue.
  
  After further investigation into your account, we have kindly declined the refund. We've emailed you with these details.
  
  If you have any further questions or concerns, please don't hesitate to reach out. We're available 24/7 and can be reached at ****************.
  
  Thank You

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:06/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Zappos customer for 12 years with no complaints. On Monday, June 2, 2025 I placed order # ***-3521530-1400240 and I received this order on Thursday, June 5, 2025. None of the items in the order worked for me for various reasons. In trying to return these items I was informed that one item could not be returned because it was a "final sale". I was not alerted to this "final sale" at the time I placed the order 3 days prior. My order confirmation did not say anything about a "final sale" either nor did it say this item was not eligible for return. (This item was full price). I called Customer Loyalty and spoke to ***** who was in a supervisory position. ***** said this item could not be returned because it was no longer carried by Zappos - it was carried a mere 4 days ago when I ordered it. ***** did offer, due to my status as a long term customer to apply a $20 credit to my account. I emailed the Customer Loyalty Team and received a reply from ******* saying he would pass my complaint along. I've heard nothing from them. The item is the FitFlop F-mode espadrille and it was $160 (full price). I would NEVER have ordered a pair of shoes for $160 without the possibility of returning them. That doesn't even make any sense. Usually final sale items will say so before you purchase them and then again on the order confirmation. There was no indication EVER that these shoes were a final sale. A $20 credit is laughable. I would like to continue my relationship with Zappos, but will not if I can't return these shoes or receive a $160 credit to my account. Incidentally, ******, who owns Zappos, is offering these same shoes for $106. I would like for Zappos to either accept this return or credit my account with the purchase price.

  Business Response

  Date: 06/11/2025

  Hello *********,
  
  We apologize for any inconvenience this has caused you. We understand that you are inquiring about returning an item from order:111-3521530-1400240. We conducted a thorough investigation to address this issue.
  
  After further investigation into your account, we were able to confirm the item in question was marked as Final Sale on all our website platforms, including our app versions. At this time, we can not move forward with a return for the product as it does not qualify for a return. 

  If you have any further questions or concerns, please don't hesitate to reach out. We're available 24/7 and can be reached at **************.

  Thank You

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20th, I placed an order with Zappos.com totaling $614.85 for three pairs of sneakers. I returned the items promptly using the provided return label, and *** tracking #1Z6ER1099087719513 confirms successful delivery back to the company. The weight of the returned package exactly matches the original shipment, confirming all items were included.Despite receiving an email confirmation from Zappos that my return was received, my refund has not been issued. I have spoken to two employeesboth assured me the refund would be processed, yet I am still waiting. I have also retained recorded phone calls and text message evidence in which your representatives explicitly confirm that my refund is forthcoming.If this is not resolved immediately, I am prepared to escalate this further. I have already filed a complaint with my states Attorney General and have notified my bank regarding the pending refund. I will provide the tracking, call recordings, and text confirmations as supporting evidence for any formal investigations.Please do not respond with your usual generic, scripted reply. I expect this matter to be resolved promptly and my full refund of $614.85 to be processed without further delay. If not, I will proceed with additional legal and financial escalation.Summary of facts:Order #: 113-3411604-8408213 Return tracking #: 1Z6ER1099087719513 (*** confirmed received, weight matches original shipment)Multiple confirmations from Zappos employees that refund would be processed Email confirmation of return receipt Evidence available: Tracking, emails, text messages, and recorded calls This delay is unacceptable and feels intentionally deceptive. I respectfully request immediate action.

  Business Response

  Date: 06/11/2025

  Hello ******,
  
  Thank you for contacting Zappos.com with regards to your return of order 113-3411604-8408213.
  
  We apologize for any incorrect information provided to you regarding our return policy. We conducted a thorough investigation to address this issue.
  
  After further investigation into your account, we were able to confirm that we have provided the most accurate refund information pertaining to your return. Per our return policy, it can take up to 30 days for your return to be inspected and processed for a refund once it is received at our fulfillment center. You may also find our policies listed on our website at ******************************************************************;
  
  If you have any further questions or concerns, please don't hesitate to reach out. We're available 24/7 and can be reached at ****************.

  Thank You

  Customer Answer

  Date: 06/16/2025

  I am rejecting this response for the following reasons:

  Youre sending automatic / scripted replies which is incredibly disingenuous. 

  Your employees clearly assured meboth in writing and on a recorded phone call, which I am submitting to the Pennsylvania Attorney Generalthat I would receive my refund within 2 to 10 business days. It has now been 15 days since the return was scanned and confirmed, and the $614 refund has still not been issued to my card.
  
  I have verification from *** that the package was delivered successfully, with a confirmed weight matching the full return. I also have email correspondence and phone recordings in which your representative confirmed that the full refund would be processed.
  
  If your warehouse is unable to properly scan or verify all the items in one return box, then where are those items? This raises serious concerns about either incompetence or possible mishandling of returned merchandise. The lack of accountability is unacceptable.
  
  I have filed a formal complaint with the ************************************* and contacted my bank to begin a chargeback investigation. I will also be submitting all related evidenceincluding emails and call logs from your employeeto support my claim.
  
  As a loyal customer, I feel misled and mistreated. I expect a full and immediate resolution to this matter. 
  

  Business Response

  Date: 06/19/2025

  Hello ******,
  
  We apologize for any inconvenience this has caused you. We understand that you are inquiring about your refund for order: 113-3411604-8408213.
  

  After reviewing your order, we can confirm your refund was successfully processed and previously confirmed during your recent contact with our Customer Loyalty Team.

  If you have any additional questions or concerns, please don't hesitate to reach out. We're available 24/7 and can be reached at ****************.

  Thank You

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been telling me for 3 months my check was being processed!!

  Business Response

  Date: 06/03/2025

  Hello,
  
  Thank you for contacting Zappos.com with regards to your refund issue on multiple orders.
  
  We apologize for any incorrect information provided to you and that you are missing your refunds. We conducted a thorough investigation to address this issue.
  
  After further investigation into your account, we are working with the appropriate teams to expedite this issue. We've emailed you with these details.
  
  If you have any further questions or concerns, please don't hesitate to reach out. We're available 24/7 and can be reached at ****************.
  
  Thank You

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My shoes have a whole in it and they acted like they were going to help and asked me to send a pic then they said could do nothing bc was outside of return window.

  Business Response

  Date: 05/29/2025

  Hello,
  
  Thank you for contacting Zappos.com with regards to order 111-7564618-4517806.
  
  We apologize for the condition of your shoes. We conducted a thorough investigation to address this issue.
  
  After further investigation into your account, we were able to confirm we have denied your refund as it doesn't meet our return policy. We've emailed you with these details.
  
  If you have any further questions or concerns, please don't hesitate to reach out. We're available 24/7 and can be reached at ****************.
  
  Thank You

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do not think shoes should be getting a hole but it is more on clouds fault.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec 2024, I ordered a few items from Zappos. I had some returns, and when I went to initiate the return online, the only return option this company offered was *** Drop Off. I don't like near a *** drop off store or box, so I called Zappos customer service and asked for a **** p***aid return label. Zappos ** told me at that time they do not offer **** labels, but they would send *** to my house to pick up the item, to packaged it and leave it for pick up, and that in the FUTURE, if I needed a return, I should call and ask for a *** Pick up if needed. This past week, I had a return for Zappos, so I called on Sun 5/11 - as I was told to do in Dec 2024 - and asked for a *** pick up be scheduled because I live so rural and not near a *** store. The Zappos ** *** I spoke with said the package would be pick up by *** on Monday 5/12. I packed the return and left it in my deliveries drop off and pick up bin for *** to pick up.Monday came and went, no pick up.Tuesday the same, and *** had delivered other packages to my house that day I started emailing Zappos ** after the package was not picked up and that is when the nonsense ensued. Instead of reading and comprehending what I wrote. In my attempts to get this package returned to Zappos, they decided they would instead tell me:- *** pick up was no longer their policy and I should have asked for a **** label instead (opposite of what I was told in Dec)- *** pick up was done as a courtesy for me previously, and I could go ahead and drop off the package at my local USP (after I explained several times I don't live near a *** store or drop off box, not one within 20 miles of my home).- That the ** *** didn't complete the pick up order that is why *** didn't come on Monday or Tuesday, but another ** *** did submit a new request for pick up by *** on Wed (which obviously the 2nd request wasn't done correctly either as the package was never picked up).- ** has not responded to my emails re; unpicked up package.1

  Customer Answer

  Date: 05/15/2025

  What are you taking about? There is no duplicate complaint l, I submitted 1 complaint. Sounds like your BBB doesnt want to do your job either.

  Business Response

  Date: 05/15/2025

  Hello,
  
  Thank you for contacting Zappos.com with regards to your return. I am very sorry for any frustrations and appreciate you reaching out to review further.
  
  After further investigation into your account, we were able to confirm the return was accepted and refund was issued. We've emailed you with these details pertaining to your issues.
  
  If you have any further questions or concerns, please don't hesitate to reach out. We're available 24/7 and can be reached at ***************.
  
  Thank You

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned an order of wrong items, they were also sprayed with some disinfectant that Zappos must use in their items, that made me ill. I was in a car accident and dont have a car right now so called in and Zappos did an *** pick up around the 10th of April. I have followed up 4 times and each time, I get a different answer. While some **** see my return was received and processing, others act like they have no idea what is going on. While I appreciate them picking up the item, I dont appreciate waiting three plus weeks to receive a refund. I have Zappos plus which gives me the auto refund when scanned upon return. I am going to stop ordering from this company since they are associated with ****** but would like my refund, please. I am due a full refund as all items were returned, as received. Just copying the order number on the app it appears they processed a small refund today but there is no reason why its not the correct amount. I was told a supervisor would reach out but that has not happened. If I do. It receive my full refund within a week, I will be reaching out to my bank and the states attorneys office. When you send wrong items, you should be quick to offer a resolution and not make someone work this hard to get their refund. Thank you.

  Business Response

  Date: 05/05/2025

  Hello,
  
  We apologize for any inconvenience this has caused you. We understand that you are inquiring about your refund for order: 111-1554059-1913041
  
  Unfortunately, *** is not able to verify the contents of the returned package and we cannot move forward with a refund until the items have been scanned in at the warehouse. 
  
  Once the items have been scanned in, we will issue a refund to you immediately. Please feel free to contact our billing department directly at ************ for additional assistance.
  
  Thank you

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23281310
  
  I am rejecting this response because:

   

  this makes absolutely no sense and seems to be your automatic reply   
  

  I spoke to someone yesterday via chat and she confirmed I would receive a refund    I will attach it below   
  

  all items were  in the same box   The weight of the box was identical to what was sent to me      If youre warehouse cant scan all the items in one box, what the heck do they do with them?    Are you saying the employee is incompetent?

  All items are in one box so if they scan one item, they would scan then all   They were all inidividiual packages they came in just ask Zappos asked me to do  

  how can someone miss all the other items in the same box??? You make zero sense and this seems to be an automatic reply with no thought in it

   

  i habe filed a complaint with the states attorney and called my bank and will supply the text I have confirming a refund in full will process     I also have *** showing the weight is the same    You are trying to scam me and I wont let you    
  

   

  I cant attach the texts so I am going to copy and paste   
  

   

  ?? Thanks for messaging Zappos! 
  
  
  Weve received your message, and one of our Zapponians will be with you as soon as theyre available. To make sure theyre able to help you as fast as possible please respond back with your: 
  
  
  Order number or item you want to talk about, and how we can help 
  Full Name 
  Billing address (Street, City, State, Zip) 
  Email address 
  
  
  We appreciate your patience, and look forward to showing off our WOW! ?????

   

  ************************;
  ******************* co. 80521
  
  
  Lori  **** Ashbaugh 
  1912 larkspur drive 
  ******************* co. 80521
  
  
  Hi'. I wanted to follow up. On my refund please.  #***-1554059-1913041
  
  
  
  
  I need the tracking number please for the return you received as I was only refunded for one item out of six.

   

  I will be happy to get you that tracking number. I do apologize that you are unable to have it completed on your end.

   

  I've been wasting a lot of time messaging, calling and such to get a refund and a straight answer.  This is my last order with you. It shouldn't be this difficult 

  Sorry it's not you personally but that's how I'm feeling. I was just hung up on after being on the phone. With one of your **** for 30 min. He just stopped talking and never called back 

  And they keep giving me the wrong tracking number. 
  
  
  You called in an *** pick up for me since I was in a car accident and no car. The first attempt I had the box outside and they didn't take it but left a label so I called you and you set up one more pick up and they took it the next week. 
  

   

  I do apologize for your experience with us. I'm doing some further checks on this for you.

   

  I see one item scanned in. However, was all the items in the same package, and was it returned as one?

   

  I set up the return for all items. They were all in the same box, in separate bags, as Zappos instructed 

   

  There is only one tracking number 1Z57V99F7808132625.  Since all items were returned as only, a request is submitted for the refund to be Issued.

   

  That's okay. I understand. It is a lot of money. However, I have submitted the request for the refund. Once processed, a confirmation email will be sent.
  
  No worries. Is there anything else I can help you with today?

   

   

   

   

  
  Sincerely,
  
  **** ****

  Business Response

  Date: 05/07/2025

  Hello,
  
  Thank you for contacting Zappos.com with regards to your return on order 111-1554059-1913041.
  
  We apologize for any incorrect information provided to you. We conducted a thorough investigation to address this issue.
  
  After further investigation into your account, we were able to come up with a solution on you refund for your return. We've emailed you with these details.
  
  Please feel free to contact our billing department directly at ************ for additional assistance..
  
  Thank You

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/18. I received Order Confirmation and the immediate received Cancellation Norice due to billing issues. 4/19. I called ************ Order ****************** I answered all the questions about my different addresses and was told the notes explained everything- try placing the order again.4/21. Placed order again Conf 112-1714809-3557853 and immediately received Order Cancellation Notice due to billing issues. Set up an account after I was told this would solve the issue, which was that the ship to address was different from the billing address. Placed order AGAIN with confidence it would go through. Immediately received yet another cancellation notice for billing issues.I called- explained the whole series of events. I got absolutely nothing. No solution even though I answered every question and finally set up an account, which changed nothing! No supervisors- so no options for help other than the one who answers the hone who cannot fix anything or explain anything. All this time and I still do not have the shirt(s) ordered. Very very shaded unprofessional operation. Made me feel it was all a scam but I googled it and found it was owned by ******. Hard to believe. I deal with ****** a lot and have never had this kind of interaction.

  Business Response

  Date: 04/22/2025

  Hello,
  
  Thank you for contacting Zappos.com with regards to orders 111-2250823-5858668 and 112-1714809-3557853.
  
  We apologize for any confusion and difficulties you experienced while placing your orders. After conducting a thorough investigation, we discovered that these orders were processed through our guest checkout service, which can sometimes trigger additional security measures.

  We've sent you a detailed email explaining how to prevent similar issues in the future.
  
  If you have any further questions or concerns, please don't hesitate to reach out. We're available 24/7 and can be reached at ****************.
  
  Thank You

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two pairs of shoes and only received one of them. The company requires me to file a police report in order to move forward with the missing item issue. I filed the claim and sent it to the customer service agents. However, the only response I receive from customer service is that they arent able to reach the police station even after I asked them to try again and also confirmed with the police station that it is the correct number to call. With each email follow up, I have to wait and follow up multiple days before I get a flimsy response saying that they cant reach the police to verify the report. I am submitting this here in hopes that the company can properly respond to the issue and verify the police report that I have already submitted. Thank you.

  Business Response

  Date: 04/16/2025

  ***

  Business Response

  Date: 04/17/2025

  Hello,
  
  Thank you for contacting Zappos.com with regards to the missing pair of shoes from your order.
  
  We apologize for any disappointment and inconvenience experienced with processing this missing item issue. We conducted a thorough investigation to review and address your queries.
  
  After further investigation into your account, we were able to confirm information provided. We've emailed you with these details.
  
  If you have any further questions or concerns, please don't hesitate to reach out. We're available 24/7 and can be reached at ****************.
  
  Thank You!

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23206714
  
  I am rejecting this response because: I appreciate the email follow up. However, my account is still in suspension even after the police report has been reviewed by you guys. I would like for my account suspension to be lifted. Thank you!

  
  Sincerely,
  
  **** ***

  Business Response

  Date: 04/22/2025

  Hello,
  
  Thank you for contacting Zappos.com with regards to your closed Zappos Account.
  
  We conducted a thorough investigation to address this issue.
  
  After further investigation into your account, we were able to confirm your account will remain close. We've emailed you with these details.
  
  If you have any further questions or concerns, please don't hesitate to reach out. We're available 24/7 and can be reached at ****************.
  
  Thank You