Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to contact the company through the contact us and the email of the person who was assigned to us - ****** ******!! Looks like the funds were recovered by them but the check was never received!! Trying to get this taken care of but its so hard to get hold of anyone!!

  

  Business Response

  Date: 02/27/2025

  Dunbar takes all complaints seriously and apologize for any frustration this caused. Upon review, we confirmed the original check was mailed in August 2023 but was not received. Once notified, we promptly canceled the original check and reissued a new one, which was sent via ***** to the confirmed address on February 24, 2025. We have since verified that the claimant has received the check. Dunbar appreciates our clients patience and regret any difficulty in reaching us. If any further assistance is needed, please contact us directly.

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted about missing money. From a dead parent. I filed all the proper paperwork etc... it's been 6months and I am still waiting. Last week I was told if check got lost would have to get new one. Funny thing is Monday 3days later,being told oh check got lost....They have wasted my time. Telling me be another few weeks. ******************* is the one who I want to file complaint against. This company says helping people out. Yeah more like there ***** finders fee.... .

  

  Business Response

  Date: 06/20/2024

  Dunbar reunites unclaimed assets with appropriate legal claimants and strives to provide consistent and professional correspondence with all of our claimants.  As this can be a lengthy process, in all instances regular updates are provided to our claimants to keep them apprised of the current status of their claim. 
  

  Summary of claim in question:
  Total claim amount: $4,907.93
  Total Dunbar fee for services: $981.58
  Total amount to claimant: $3,926.35
  

  Summary of events in regards to the claim for claimant:
  1/25/2024 Appropriate authorization paperwork received from claimant.
  1/25/2024 Paperwork submitted to the state for processing.  Claimant informed approximate time for processing is 4-6 months from submittal.
  5/09/2024 Notification from the state informing Dunbar claim had been approved and would be processed.
  6/10/2024 Check received from the state
  6/13/2024 Dunbar processed payout check to claimant and overnighted due to heightened communication with claimant.
  6/14/2024 Claimant received check
  
  
  Summary of communication with claimant:
  Although regular updates were provided to claimant, those updates were deemed to be not acceptable by claimant.  Claimants communication to Dunbar employees chose to attack employees and was increasingly aggressive, hostile, demanding,threatening, while using inappropriate language.  In multiple instances claimant hung up Dunbar employees while updates were being provided. On June 3rd, case was escalated to Executive Director due to the aggressive style and nature of the communications. 
  
  Summary of claim:
  It is unfortunate the claimant did not have a positive experience with Dunbar.  In this instance the claimant was informed the process would take approximately 4-6 months from submittal.  As outlined in the summary of events the claim was submitted on 1/25/2024 and final check was received by claimant on 6/14/2024 (approximately 5 months). I am unclear where the claimant is referencing the disputed amount in his complaint as it is not the amount of the claim nor the amount of the fee received for our services.

  Since claimant has received his portion of claim, we have not received any further correspondence and deem this matter to be closed.