ComplaintsforFindlay Kia

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 2016 Kia **** the engine has now failed. There was a recall on this car SC 176 the *** upgrade which that service was performed but my catalytic converter still overheated and failed my engine. Those exact words are in the recall, and I have been denied twice by the Dealership and *** to replace the engine, as promised in the recall I am now waiting on a third decision from the regional manager. And this is gonna take another 3 to 5 days this is still pending. I hope the results are in my favor as the technician or advisers name is ******* and he had big promises at the beginning. When I drop my car off he states that he is on my side and then he feels that it should be fixed as well. Only time will tail panicked and waiting 3 to 5 additional days.

  Business response

  05/06/2024

  good morning, 

  yes we did see that she was denied twice on her techline case which is #******** and Ro# ******, which my technician found during inspection:

  recovered codes p0420 for catalytic converter, p0301-304 for misfire. using kds verified active misfires on all cylinders. following flowchart referenced in campaign sc176,p0420 and misfire dtc's are active. performed compression test. cyl 1 at 155, 2 is low at 90, 3 is low at 140, 4 at 170. engine and catalytic converter must be replaced. contacted techline ******** and was advised vehicle does not have a valid warranty. concern does not meet pi2002yz warranty extension criteria. was advised to provide estimate to customer for repair.

  We have reached out to our DSPM from *** with the proper documentation and details to see if we can get the engine and catalytic converter replaced under one-time goodwill. We are waiting to see what the answer is and we even notified and even copied the customer in the email that was sent to our DSPM. We even informed the customer this takes some time. 

   

  Business response

  05/07/2024

  Good afternoon,

                         Just reaching out to inform you guys that ********************* Engine and Catalytic Converter has been approved from my DSPM (*******************) from Kia ********* on a goodwill replacement that was related to the recall SC176. Please see the attachment of the conversation from my service advisor ***************************** who is working with her and informed her that it was approved and everything was ordered and we will be receiving the parts  sometime next week. We also informed her that a rental would be covered during the replacement and repair of her vehicle from Kia.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business is committing fraud because their technicians either don't know what they are doing are just plain lazy and neglectful. My car was due for tire rotation and balance so I brought the car in for service in early Feb. *****, the service advisor assigned to my car, told me that the car is also in need of alignment (which was most likely not needed) so trusting what I was told, I authorized rotation, balance and alignment on my car. Shortly after I got my car back once I was on the highway, I noticed that the steering wheel was shaking and contacted the dealership and was told the bring the car in. I took videos of how violently the car was shaking in the back. They kept my car from 8am to 2pm that day only to tell me that the issue is most likely due to me going over a big pothole or damaging a tire and yet the rims had no damage and were not bent but they insisted I needed new tires. COINCIDENTALLY, the dealership was having a tire sale that week. I left and went for second opinion to a tire shop in town. It turned out that not only was my car not balanced at all, the technician that did the balance either didn't know what he was doing or didn't care. All 4 tires needed to be rebalanced. Not only the tires were counterbalanced meaning the weights were placed exactly 180 degrees opposite each other and canceling each other out, none of the tires were balanced correctly. One of the rear tires was off by 6.5oz which is unheard of for a Kia **** It gets worse, when I called the dealership to address this issue and request for my money back, I was told the tech that worked on my car in Feb was fired and no longer with the dealership, but the service manager, ***, with whom I had to wait 40 min on hold to speak, told me that the tire shop tech who rebalanced my car "better write up a really good story of what he found to be wrong if I want to get my money back". *** refused to take any responsibility that the dealership had a chance to fix the issue and didn't.

  Business response

  04/04/2024

  Hello 

   

  first I like to apologize for the way my staff handled your situation we are truly sorry for that.

  I will be refunding the total amount due and I would like to offer you 1 free *************** for the way 

  we handling you issue. so please call me so I can a check request made and sent to the correct address.

   

  ***********************

  ************

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/11/23 I brought my vehicle in for its ***** mile maintenance which primarily consists of an oil change. Once service was completed I drove the vehicle back home and did not drive more than 50 miles over the next couple weeks. At that time I did not know that my vehicle was overfilled with oil by 2.5 quarts.On 11/2 I drove down to ********** for a trip to ******* and my car broke down near the ****************. My vehicle was stalling, misfiring and shaking badly. I was able to get my car to the ************ dealer service center who on 11/5 diagnosed the issue. **** at ************ reported my car was overfilled with oil by 2.5 quarts which fouled my spark plugs and caused the issue I experienced.I reached out to *** corporate about the issue and they let me know I have to work with Findlay KIA locally for a resolution as this is not a vehicle defect. I have spoken with *** and ***** at Findlay KIA and they have not been willing to take responsibility for the issue. I have been in the dealership twice and sent over 7 emails about this issue to *** and *****. ***** insists *** corporate has to deal with it even though I have spoken with *** corporate many times who insist ***** is incorrect and they are not going to be able to assist.This incorrectly performed oil change has cost me $779.72 as I had to get a rental car to get home from CA and a flight back out to CA in a week to pick up my vehicle when the work was complete. Not to mention the days I have lost due to this.I have provided ***** with the expense breakdown and requested how I should provide receipts but ***** has only responded that this is with *** corporate now. I would like the business to reimburse me for the costs associated with their mistake.

  Business response

  11/16/2023

  we are taking care of this concern please close case. thank you

  Business response

  11/16/2023

  we are taking care of this concern please close case. thank you

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had an appointment here to drop my car for an oil change, anti theft update and speaker diagnostic. I was then assigned to ****** who was rudely informing me that my car would be held until Wednesday to be looked at with no loner vehicle. I then had to seek out management because there was no way that was happening. The management then found me. He led me to another service advisor who helped me. He got me set up, checked in and called me a Uber home. Im home and get a calm around 10 and its **** the service advisor letting me know Id have to wait on a part but the oil change and anti theft update wont take too much longer and h*** call when things are finished. 5 pm ends up rolling around and I never get a call. At around 5:30 I decided to go there myself and see whats going on. And I also called there 50 times before taking an Uber. I get there and the service department is gone. Only a few sales people remained. One of which helped me out. She didnt have much knowledge on checking me out but she ended up closing me out and getting me car back to me. Thank god she was there and had some knowledge or Id be *** thanks to Findlay Kia. I will never be returning here. I dont care if I have to drive to ********* from now on. I will never spend another dollar here with these negligent dingbats.

  Business response

  10/23/2023

  Sounds like she is never coming back

  Business response

  10/23/2023

  Why would we do anything if she is never coming back?

• Initial Complaint

  10/09/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Purchased a vehicle on 09/30/23 the vehicle was a price of 17k out the door with warranty for 3 years and taxes included I was given a trade in value of **** for my car they ended up charging me 20k for the car when I asked why the numbers were off they explained that I was adding it up wrong however that is not the case the car should have been 13k with no taxes fees or warranty and no trade in I have the text messages to prove that along with the window tag they are refusing to correct the is*** they owe me $**** for my vehicle that was traded into them this car has 107k miles on it I would have never paid 20k thats absolutely absurd I would like help with this problem otherwise Ill have to *** for false advertisement as I have all the proof including the tag I have purchased 4 vehicles through them and instead they are using deceptive practices to sell cars please help me with this situation because if I have to get a lawyer involved I will *** for the entire price of the car this is uncalled for

  Business response

  10/09/2023

  This was handled a week ago.

   

  Thank you,

   

  ***************************

  GM

  Findlay KIa

  Customer response

  10/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me they worked really hard to correct the issue and I appreciate them for that thank you again for all your help and the help of the business I will always return to them because of this experience and how they were able to help me 
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased Vehicle Feb 24th.During final inspection and hand off of keys we were promised the following: - Repair of Front Bumper due to chips in the paint. - Full detail including Engine Bay ( Car had 700 miles on it likely loaned out) - Missing cross bars for overhead storage - Missing some part on rear bumper Contacted *** multiple times and worked with multiple managers ***************** none of which return our calls. Only way to get any traction is to physically show up and talk directly to the manager on duty. Each attempt to speak with the manager is ALWAYS Ive left a message with the service manager and they will be calling you soon. Still waiting on this call. We have called and scheduled two service appointments so far and each time we show up they never booked the appointment and ordered the wrong part. Timeline Feb - Car purchased & promised service call soon (No call)Mar - Call talk with sales guy (promised call back when parts come in)Apr - No calls recieved - Call talk with same sales guy (Oh the service crew didnt call you? Let me follow up on that for you)May - No calls recieved - Discussion with Mgr - Provides $100 gift card for inconvenience. Mgr promised to order parts ********* calls - Follow up on phone call - Call talk with same sales guy (Oh the service crew STILL didn't call you? Let me follow up on that for you)July - New sales mgr (Promises to get traction) Latest notes in system of previous interactions never recorded. Found out they never ordered the parts. ***************** Sales mgr again... ...... 2 scheduled appointments made, and both were never recorded so we showed up and turned away. Second time wrong parts were ordered and found out were missing a piece for the lower bumper which they ordered. This was 3 weeks ago and once again promised a phone call, but have yet to receive one.

  Business response

  10/17/2023

  We have the car now and are doing all that was promised and requested. It was definitely a tale of a few dropped ***** and we apologize.

   

  ***************************

  GM

  Findlay Kia

  Customer response

  10/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  09/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This experience happened August 30th, 2023. I was going to do a lease buy out on my **** I was initially working with the sales advisor *********************. I was informed that they were going to run a full inspection on my car, fix the safety recalls and then run it through the car wash. Keep in mind, this is the car I would be purchasing so I was more than aware of the damages & that my windshield was NOT cracked prior. The whole process ended up taking about 4 hours and once the financial paperwork was signed we were of course able to leave. That is when I FIRST noticed my NEWLY CRACKED windshield. Not only did they NOT tell me about this while we were there, but they were EXTREMELY rude and dismissive. Not once did I get a sincere apology from ANYONE there. We were treated like garbage. When I asked to speak to the ** a man by the name of ******************* came out and assuming this was him I was extremely frustrated. He never once apologized or spoke kindly to me. Instead was talking down to me the entire time and was extremely rude. Once I realized I wasn't getting anywhere I left. When I got home I realized they hadn't given me any inspection paperwork regarding my car. I went back the next day to pick it up, 8/31/23. Once I got there, again requesting to speak to the ACTUAL ** because **** was in fact not. I was told by a sales manager verbatim, "you will not get to speak to *****, he only speaks to certain people and you are not one of them." This manager was extremely rude and hostile.Once I realized I would have to be handling speaking to him myself, I guessed his email. I emailed him regarding the situation and instead of ANY acknowledgment from ***** (the **) at all. He actually ignored me, copied his service manager and had his service manager reach out to me. He had refused to speak to me.As someone who has run a luxury business before, this is not how you operate and I am extremely ****** off at how I was treated. They owe me a windshield.

  Business response

  09/07/2023

  We drove her vehicle literally 200 feet at 2 to 3miles per hour put it up on our rack to make sure her tires and brakes were safe as part of our lease buyout routine  If you see the crack it's thin anything we would have done such as drop a wrench etc. would have not formed a single thin crack. It's a shame we did offer to sell her a new windshield at dead cost but she thinks going on to all review sites will cause us to give her one for free. We will not bow down to threats when we are not in the wrong.

  Customer response

  09/07/2023

   
  Complaint: 20566252
  
  I am rejecting this response because they did not inform me when it happened. They have terrible communication, did not document this happening and refused to let me speak to the *** The crack was NOT there when I dropped my car off and I can provide statements to prove that. Its unfortunate they feel the need to be ***** and are scared of a woman following through with destroying their already abysmal reputation. ***** and the management team at Findlay Kia, This is not how you run a business. 
  

  What is really unfortunate is that I actually love my car and they just put a major damper on this with how I was spoken to and treated. 

  
  Sincerely,
  
  *****************************

  Business response

  09/07/2023

  We drove her vehicle literally 200 feet at 2 to 3miles per hour put it up on our rack to make sure her tires and brakes were safe as part of our lease buyout routine  If you see the crack it's thin anything we would have done such as drop a wrench etc. would have not formed a single thin crack. It's a shame we did offer to sell her a new windshield at dead cost but she thinks going on to all review sites will cause us to give her one for free. We will not bow down to threats when we are not in the wrong.

  Customer response

  09/07/2023

   
  Complaint: 20566252
  
  I am rejecting this response because you keep saying you drove my car at literally 3 miles per hour but still havent explained how my windshield was cracked. I drove my car with NO cracked windshield onto the lot and drove away with it broken. Nobody has given me an explanation and keeps avoiding taking any responsibility. When I requested to pull camera footage, I was told the cameras are not that good. Someone at your dealership cracked my windshield and no one is owning up to it. 
  
  Sincerely,
  
  *****************************

  Business response

  09/18/2023

  My response has not changed but what I did learn is ***************************** does not even own this vehicle it belongs to a ************************************** so we will not be responding back unless it is to the actual owner of the vehicle.

  Thank you,

   

  ***************************

  GM 

  Findlay Kia

• Initial Complaint

  03/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a brand new 2022 *** ******* xline on April 09, 2022. On November 10th, the car completely lost power and advised me to pull over immediately, it lost power within 10 seconds after the warning. I was turning left on a flashing arrow when this happened. I contacted *** and was told It could not be scheduled for service until 2 weeks later And was advised that the car was OK to continue driving. When the appointment came and the car was inspected the engine light was no longer on And we were advised that no engine code was stored so they could not do anything. The engine light came on multiple times and ran poorly, lost power/acceleration and the engine did not sound like it should have been driven. we were again advised that if the code was not on at the time of service, nothing could be done. On February 8th the engine light came on again and I drove it directly to the *** *********** They ran the code and stated that coil 1 had a misfire. They swaped coils 4 and 1 at that time and told me to bring it back if it comes on again. February 9th the light came on. They serviced it and had it from Feb 9- Feb 24. They assured us that the issue was fixed. Today March 3 the engine light came on again and the car would not accelerate beyond 25mph while vibrating and the engine sounded terrible. I again, drove straight to the dealer and the exact code that should have been fixed was registering again. With the frequency of this issue, I do not feel safe driving my children in this car any longer. I do not feel safe using the freeway because of how often the car will just lose power. I would like this car replaced at this point.

  Business response

  03/06/2023

  Findlay Kia sympathizes with the consumer however since this is no fault of the dealer the consumer must deal with ********** of *******. In the meantime we will continue doing everything we can for the consumer.

   

  Customer response

  03/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  12/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought an item from their website for $1.99 I bought two so $3.98. These items were for my vehicle which I intended to use; it seemed the dealership mismarked the items but refused to sell me the products that I paid for. It is not my fault / problem they mismarked the tv screens with remotes. I want my items before I take it further up the BBB and corporate **** Get your website/ staff together.

  Business response

  12/02/2022

  Tell us why hThe online catalog is to be used as a reference guide. And does not reflect the availability or stocking status of the items.Due to monthly manufacturer updates, They will occasionally discontinue or supersede a part number, thus effecting a price change or availability. Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or other limits on your order for any reason. In such cases, you will be notified via email or phone before any charges will occur.
  ere...

  Customer response

  12/05/2022

   
  Complaint: 18514333
  
  I am rejecting this response because:
  This is a lot excuse of a response. I bought and paid for my items. So you can reject an order at anytime because of some excuse 
  Sincerely,
  
  ***********************

  Business response

  12/05/2022

  Customer never bought anything.

  Customer's exact quote on file Marked for **** buying for ****. Do not charge my card for the purchase you guys messed up with thanks

  The online catalog is to be used as a reference guide. And does not reflect the availability or stocking status of the items.Due to monthly manufacturer updates, They will occasionally discontinue or supersede a part number, thus effecting a price change or availability. Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or other limits on your order for any reason. In such cases, you will be notified via email or phone before any charges will occur.
  
  

  Customer response

  12/05/2022

   
  Complaint: 18514333
  
  I am rejecting this response because:
  That is not what was said, I said do not charge my card if it is more than **** per item. But nice try. Attached is the invoice, my bank account was also charged. I want my items. I have also contacted *** of *******.  
  Sincerely,
  
  ***********************

  Business response

  12/07/2022

  To all at the BBB have a Merry Christmas

• Initial Complaint

  09/27/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  everything there was fine they were great until... they made an error and never got my tile papers to the dmv. silly me i registred the car with a green slip, and than i made an error i totalled my car. keep in mind i paid for my car outright just own it. or so i think, it wasnt till that i was trying to claim my insurnace money that i actually couldnt prove i owned it. keep in mind i bought the car april 2022 wrecked it in aug. 2022. its almost october.. they want me to go in and sign papers but im to scared now. that was my first time buying a car from a dealership, i usually buy from private sellers, but since my family helped me, we went here. it took us a few weeks even to find a car.i think it was an mistake but i dont know, but it upset me becuase i lost my job and my place to live cuz that little fender ******.. i cant sell them back the car cuz i dont own it. i asked for a refund but they pretty much laughed. so here i am telling anybody and everybody. be careful. esp if buying an older car. here and everywhere else...sorry *** i liked you, but this is wrong. i feel tooken advantage of cuz im young and never even stepped foot in a dealership before.oh let me just add title research verified findlay kia did not send the paperwork. the state dmv will back me, if i have to post proof on the internet i will, didnt wana make you look so bad. since you want to claim it was not you mistake.

  Business response

  10/12/2022

  ************** needs to contact the ****** ***. After many attempts to help and explain the situation of her paperwork being misplaced in ***************** by the *** ************** has become combative, will not answer the phone, refuses to provide an email so we could explain the process, and will only communicate by text sometimes Findlay Kia has now given up and ************** needs to deal directly with the Nevada ***.

   

  Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩