Business ProfileforFindlay Kia

This business is committing fraud because their technicians either don't know what they are doing are just plain lazy and neglectful. My car was due for tire rotation and balance so I brought the car in for service in early Feb. *****, the service advisor assigned to my car, told me that the car is also in need of alignment (which was most likely not needed) so trusting what I was told, I authorized rotation, balance and alignment on my car. Shortly after I got my car back once I was on the highway, I noticed that the steering wheel was shaking and contacted the dealership and was told the bring the car in. I took videos of how violently the car was shaking in the back. They kept my car from 8am to 2pm that day only to tell me that the issue is most likely due to me going over a big pothole or damaging a tire and yet the rims had no damage and were not bent but they insisted I needed new tires. COINCIDENTALLY, the dealership was having a tire sale that week. I left and went for second opinion to a tire shop in town. It turned out that not only was my car not balanced at all, the technician that did the balance either didn't know what he was doing or didn't care. All 4 tires needed to be rebalanced. Not only the tires were counterbalanced meaning the weights were placed exactly 180 degrees opposite each other and canceling each other out, none of the tires were balanced correctly. One of the rear tires was off by 6.5oz which is unheard of for a Kia **** It gets worse, when I called the dealership to address this issue and request for my money back, I was told the tech that worked on my car in Feb was fired and no longer with the dealership, but the service manager, ***, with whom I had to wait 40 min on hold to speak, told me that the tire shop tech who rebalanced my car "better write up a really good story of what he found to be wrong if I want to get my money back". *** refused to take any responsibility that the dealership had a chance to fix the issue and didn't.