Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 19 Streamline moving company was hired to move my stuff. They had done an estimate to where I had made a down payment. They called me the day before and did a run down and doubled my price and took another down payment. Then when they showed up to move me why the movers that showed up to move me did an amazing job my price jumped to over ************************************************************* get the TVs off of the wall because my husband wasn't there to help me. I was very frustrated with the price but they were already there and there really wasn't anything else that I could do. I was basically told I had to go through with it so I did. I packed things in boxes and bubble wrapped anything that was important. When they go to my house the stuff had been loaded in another truck. There was a different moving crew. The first thing they took out of the truck my living room TV took a tumble from the top of the truck to the bottom of the truck. And while the screen was not cracked I could not prove internal damage so there insurance didn't care about that, *************** didn't care about much including the fact that I had videos of them dropping and throwing my stuff. I finally got tired of dealing with them and settled for a bare 300 dollars. I settled in *** and on Dec 16 they called to verify my address and here it is over 3 months and still don't have a check. I have called and I get told that I need to wait a few more weeks for my check because the mail is so slow. Well I put a review on there and they wanted me to call. So I called today and they would not let me talk to the person who wanted to talk to me. The receptionist got back on and told me that she asked me to wait a few more weeks. Because it was taking money out of their pockets. So they are worried about their money but what about my money and the money for my kids. Money for my stuff they broke

  

  Business Response

  Date: 02/07/2025

  Hello ******,

  You stated that originally you received an estimate from us and after booking the estimate for your move, you made a deposit payment to us. Then, you said, that we called you few days after and increased your estimate for the move and charged you more deposit. Well, unfortunately, you have it all wrong! We are NOT the company who you booked your move with. You booked you move with A Broker. The Broker - "United Express Moving and Storage" - the one who gave you an estimate, and they are the ones that took a deposit from you, and they are the ones who increased your deposit (based on you statement). Yes, your move more much, much larger than the estimate that you received from the Broker and you also acknowledged that. It is very evident that the estimate you received appears to be inaccurate, and so maybe you should question the source of the original estimate?! Maybe.                  As for the damaged TV: If you have a video showing the TV Falling from the top of the truck or anyone "throwing stuff" we would like to see it. Our mover DO NOT "throw" any items. If An item falls by mistake, it may be understandable, but no one throws stuff around. That claim is not true. As for the claim settlement for the TV, issued a company check and mailed the check to you immediately after our receipt of the settlement agreement for the 3rd part claim company. I attached a copy of the settlement agreement along with a copy of the check that was mailed to you and a copy of the face of the enveloped that enclosed the check. The address appears matching. I suggest you wait few more days and if you don't receive the check, I will put a stop payment and issue a new one or send you electronically. 

  Thank you. 

   

   

   

  Customer Answer

  Date: 02/10/2025

  Ok so I booked with a broker great i will take it up with them. Even your movers when they showed up increased the price again. As for the video I did send it to the company. And theu insurance people didn't care. HOWECER that check was mailed in Nov and then it never got here. It was resent in Dec. And here it is Feb and the check is still not here. So telling me to wait a few more days does not work. Your movers literally flipped my gun safe over. I have multiple videos seeing as how when I watched my TV fall from the top of the truck to the bottom. As for the TV if you thin 300 dollars would cover that you are wrong. The only reason. I filed this is because when I filed the review I was told to call sone one named *****. When I called I got the receptionist and she got rude with me and said "Look we verified the address and I told you to wait a few more weeks." After that i was done because you guys wanted your payments b before you took my stuff off the truck. Then your movers broke my stuff and nobody cares. Yea so you deserve this complaint. Because even after the brokers up my price. When your movers used it again I was angry. I thought they would take better care of my stuff and they didn't. I want everyone to know what you guys did to me.

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22908102
  
  I am rejecting this response because: Ok so I booked with a broker great i will take it up with them. Even your movers when they showed up increased the price again. As for the video I did send it to the company. And theu insurance people didn't care. HOWECER that check was mailed in Nov and then it never got here. It was resent in Dec. And here it is Feb and the check is still not here. So telling me to wait a few more days does not work. Your movers literally flipped my gun safe over. I have multiple videos seeing as how when I watched my TV fall from the top of the truck to the bottom. As for the TV if you thin 300 dollars would cover that you are wrong. The only reason. I filed this is because when I filed the review I was told to call sone one named *****. When I called I got the receptionist and she got rude with me and said "Look we verified the address and I told you to wait a few more weeks." After that i was done because you guys wanted your payments b before you took my stuff off the truck. Then your movers broke my stuff and nobody cares. Yea so you deserve this complaint. Because even after the brokers up my price. When your movers used it again I was angry. I thought they would take better care of my stuff and they didn't. I want everyone to know what you guys did to me.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/10/2025

  Unfortunately, we don't have any record of any videos sent to us regarding your claim. Nevertheless, we will address your claim, and we have been. It was done through an external party claim processing company. Again, as for the increase in cost of the move, it is due to the inaccuracy of the estimate that you received from the Broker. This should be address with them. We are looking to expedite the resolution of the claim, so if you prefer that we send you a payment by ***** so you could receive the amount right away, please acknowledge, that you would prefer that, and just call the office at ************ and provide your Zelle information. 

  Thank you,

   

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22908102
  
  I am rejecting this response because: it was your movers who raised the price the 3rd time. As for the settlement you can show you have sent it all you want but I do t have it and let's be honest after 90 days a bank won't accept it. It has been over 3 months and I was willing to just let it go with the check. However having to wait over 3 months when you guys wanted cash in hand before you took my stuff off the truck. I am over all the lies your company told me abd I am done. If that xhexk dose t make it to me by the end of Feb.i will file in s.all claims court because this is gettingold. At which time I will show the judge all the video evidence that your insurance ce people did not want. You guys wanted me to settle for way less than I wanted to and so my videos disappeared after being sent. I settled because your insurance told me that is Ll I was going to get. I figured ok I settled and would have something back within a month. Yet nothing. You guys took .y money broke my stuff and now you don't want to send me the check thatis so mich less than what you owe
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/18/2025

  We understand that you are upset about the check, however, we issued the check immediately after the 3rd party -independent - claim company issued the settlement (see attached email print showing dates). Originally, they offered a much lower settlement in which we assumed that all counts and facts provided by the customer were taken in consideration. We cannot tell them how to process a particular claim and are not aware of what pictures, videos or other information was sent to them. We just receive an email and ither approve or not. If there are other questions from their end, they will call us and discuss. We sent the check and didn't follow up or checked if the check was cashed or not. Like I mentioned before, I would have sent the settlement by *****. As for the payment before unloading: You booked your move with a broker and on their estimate, it is clearly, disclosed that payment at [delivery is due in Cash or Money order, prior to unloading, and you signed and approved it. (see attached). We didn't count only on the small print that they provide and drafted a disclosure that also mentions the same. (see attached). It is obviously your choice to take the route you decide, but we did not try to stall on any payment or lie to anyone, as you claim. If you so choose to do and settle, please call the office and speak to *****. Thank you very much.  

  Customer Answer

  Date: 02/23/2025

   
  Complaint: 22908102
  
  I am rejecting this response because: it is really hard to call and speak to ***** when the receptionist gets on and tells you that we asked you to wait 3 more weeks for the check.  I am sorry that you didn't follow up on if it was cashed or not.  It should not have been cashed unless is some how got to some one else named ****** ****.  That check went out in November.  If the check came out it has been over ************************************** my hand.  I don't use Zelle because those cash programs are rip offs.  Its funny how you guys want your money right away.  I was in the bathroom and the people would not start unloading until I walked out and paid them and then they let a TV fall from the top of the truck to the bottom and that was ok with you guys.  I did not start recording until after that because at that point I knew I needed to record but by then the damage was done.  However at this rate I am never going to get the check that I had to fight for to begin with.  At this rate I wont be getting the check. I don't know what you guys are doing but I have never in my life sent mail and it has taken over 3 months to get some where.  I have sent mail to ***** and I have received mail from all over.  NONE of it it has TAKEN 3 MONTS TO GET TO ME.  That check needs to be found or you need to cancel it and send me another one.  I will not call and speak to ***** because I am not going to deal with the rude receptionist that would not let me speak to ***** the last time that I did call in when he asked me to call him.  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/24/2025

  We already discussed the policy for delivery, and we are not the ones who made it up. Payment needs to be made prior to unloading and I already sent proof of disclosures regarding that. By the way, ***** is seating right next to me and is available to speak to anyone almost at any time. No one if this office was rude to you and you are welcome to call or send an email with your suggested way of payment. Please, if you would like to resolve this and get the payment, let us know in what way you are comfortable. If the check that we sent didn't arrive by now, it is most likely lost. We can Zelle you, write another check or whatever other way you would like it. We could have done that. 

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22908102
  
  I am rejecting this response because:
  See i would like to settle this but your secretary told me I had to wait 3 more weeks even though supposedly the chexk was sent Dec 12. Yet here it is and I was told wait 3 .ore weeks because to cancel a check was money out of your pockets. Ok so write another check because the only pay app i have is cash app. As for when ***** told me to call I did call and the secretary got on the phone and said I told you to wait 3 more weeks. Obviously if the check hasn't gotten here it isn't going to. I am tired of being walked on. You can rewrite the check and once I get it I will be happy but until I get a payment of some kind I will continue to fight this. 
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/28/2025

  I am sorry that you got that answer from the secretary. You should have asked to speak to a manager. I will increase the check to $350 and it will be dropped in the mail today. Thank you very much.

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I appreciate that. I did ask to speak to the supervisor but was told that I needed to wait. Hopefully it dosent take 2 months to get to me but will let you know. I appreciate you trying to help and figure this out. However you get angry when I got a check from people on the same area as you guys and it took 7 business days  but I have been waiting since Dec 12. I will keep you updated on when I do get the check and hopefully this will end
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Allegiance Moving and Storage to move household goods from a storage unit in ******, ** to a residence in ******, **. I was not aware that Allegiance is a moving broker and they outsourced our job to Streamline Moving! Streamline picked up our household goods from the storage unit and that seemed to go ok. However, upon delivery, some very sentimental and expensive items were missing. Streamline "lost" some very expensive buddhas and crystals, worth over $4000 and also of great emotional value to us. Apparently, if you read their reviews on Yelp, you will see that we are not the only people whose items have been "lost" (or stolen?). Also, we were promised by Allegiance that items would be delivered on December 27th, yet Streamline did not uphold that date. We had to call multiple times to get a delivery date. Streamline only accepted cash or Zelle due upon delivery, which means that you have no protection as a consumer. I have moved many times and we have never had to pay cash. And upon delivery, Streamline damaged the wall in the new apartment, costing us money to either repair the wall or a deduction from our security deposit in addition to "losing" some very important items to us. We are requesting one of the following:1) The missing boxes be returned to us OR 2) $4000 to replace the missing items We will cover the cost of the wall damage ourselves. Our first preference is just a return of the missing items. Some of these crystals we have had over 40 years. They are very valuable emotionally as well financially.

  Customer Answer

  Date: 01/07/2025

  Thank you!  I consider the issue resolved! 

  

  Business Response

  Date: 01/08/2025

  Good Morning,
  
  
  I read this review and intended to reply, but the option was removed from your website. 
  You must know that we picked this customer's belonging from the Customer's ********************** unit. It was put there by another moving company. After loading it to our truck, the whole shipment stayed in that truck until we arrived to the destination and unloaded the truck. The customer was not present at the pickup location not at the delivery location, as she left representatives to be there for her. 
  When the movers (same team that loaded the truck was the one who delivered the shipment) arrived to the destination, the customer's representative asked the movers: "Where is the Sofa?" the ******* replied that there was no Sofa at the pickup location, and showed him a picture of the storage unit, prior to my movers loading the items. 
  Few days after the delivery the customer called our office and accused us for taking one of her boxes that apparently contains some Buddha statues.
  I explained to the customer that the shipment was not taken off the truck and went straight to the delivery destination. Whatever we loaded, was unloaded at the delivery destination and she should maybe check with the moving company that originally put her items at the pick up location. She hammered our email for days, until she apparently found her items. Its just not fair to post something, stain someone's a business name ( and she posted everywhere,.... By the way, she posted before she even called us to let us now that she "lost" an item... So it's not fair to smear someone's name, then find the item, but the posting still stays on. BBB should remove this posting all together, as it is completely no fair.
  
  
  Thank you very much for your consideration,
  Sincerely,
  
  
  ****

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 9th Streamline Moving picked up all my household funiture and belongings I myself have packed.On September 18th they finally delivered my things from ********** to Owasso Oaklahoma. I had bought a new leather sofa 3 days before delivery to my new home. Told the movers not to set anything on the sofa so they would not damage it. ***** and manual were the movers from Streamline Moving and Storage Co.They preceeded to set things on there anyways and ***** opened with his knife some freezer door handles and slashed my brand new 3 day old leather sofa.The next day I phoned Streamline and spoke to ***** the Administration mgr. At Streamline and told him I was going to lodge a complaint to **** and review the company. He proceeded to tell me that if I did that he would not help me at all with replacement of my new sofa and also legs broken off two night stands and damaged other items. The second and third and 4th call today on email which I have saved he said he would pay for replacement of my new sofa and I asked him about broken legs of nightstands he just kept emailing me they would send me a check for the sofa not other damages.When he found out I started a complaint with the BBB and that I put I will post final outcome of this whole mess and damages. He sent me a email again saying he would not pay me to replace my sofa and I would have to go through there 3rd party insurance company to get refunded which he previously said they will not pay me whole amount of my new sofa which was $762 and nightstands $200 each.Have all the emails he had sent and also tried to work with ********* whom works with him also.All I wanted was to be reimbursed for my new sofa and my nightstands at this point all the other damaged items were a loss.Since the sofa was here and I had just bought 3 days prior did not even sit on it staying at my daughter's till my things came!

  Customer Answer

  Date: 09/30/2024

  Here is the receipt for sofa they cut. Also the damaged furniture again and sofa.

  Customer Answer

  Date: 09/30/2024

  Attach is leather sofa receipt and photos of damages again. Sofa was delivered 3 days prior to movers coming to deliver on the 18th September.  Also damaged nightstands again and other damages. Just want dressers fixed and nightstands and my new sofa replaced. ***** said he would replace sofa then he found out I had lodged a to be pending results on BBB site and told me he would not replace now and had to go through third party insurance company which might not replace. 

  Customer Answer

  Date: 09/30/2024

  Attach is leather sofa receipt and photos of damages again. Sofa was delivered 3 days prior to movers coming to deliver on the 18th September.  Also damaged nightstands again and other damages. Just want dressers fixed and nightstands and my new sofa replaced. ***** said he would replace sofa then he found out I had lodged a to be pending results on BBB site and told me he would not replace now and had to go through third party insurance company which might not replace. 

  Customer Answer

  Date: 09/30/2024

  Again receipt photo for sofa showing date and cost. Delivered before movers came.

  Customer Answer

  Date: 10/04/2024

  Can you tell me the status of my grievance and why the other company Streamline has not responded?

  Customer Answer

  Date: 10/07/2024

  Dear BBB. I have asked to remove my complaint and review ot the company Streamline Moving and storage will not help me with the damages they did to my funiture and leather sofa. I take it as a threat but not sure how to go about deleting my complaint or review. Cannot believe a company would do such a thing to ask a person to remove something that they were responsible for!

  Customer Answer

  Date: 10/08/2024

  So after speaking with ***** at the BBB in ******. I received these emails from ********* at Streamline Moving. Saying to remove reviews not only from BBB but also ****** and Others. I told them they would have to show me they would keep there word on paying for damaged sofa and funiture. Both responses! Very unethical company to threaten to basically not pay for there mistakes!

  

  Business Response

  Date: 10/11/2024

  We have communicated with the customer immediately after she contacted the office regarding her claim. The customer did not even give us a chance to review her file and proceeded with posting reviews everywhere possible. We are very sorry for any damage that may have been done during the move. Although, not justified at all, the damage was obviously unintentional. We initially suggested to the customer to settle it in office (which should have been very fast) and but she decided not to wait and solve the claim her way. We have submitted the claim to a 3rd party claim company and will address any issue in this matter. We do apologize for any inconveniences and will resole the issue the best was possible. 

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22351413
  
  I am rejecting this response because:

  The company Streamline moving and storage response is rejected by me. ***** stated he would refund whole cost of my sofa that was brand new. Sent him pictures and receipt of sofa bought 3 days prior to my delivery.  Also never responded to the broken off legs off my Tradwind nightstands which were completely the moving companies fault they broke off. The nightstands are $200 each and sofa was $792. There were other damages but excluded those just wanted the money to replace night stands and get new sofa.
  I am asking for money to replace those items. Phoned him 8 times and emails after delivery of my items. This is why I posted review which he threatened to not pay me for the items if I did not take down the reviews on the BBB, ****** and Yelp. I did take the review down from the BBB and spoke to you ***** and filed a complaint.  He then told me to take reviews down from ****** and Yelp.
  Refused to unless he would replace items then they said would send it to third party insurance company which I did.
  Please refund for these damaged items.
  
  Sincerely,
  
  ***** *****

  ***See attached documents***

  

  Business Response

  Date: 10/21/2024

  We would love to resolve this matter as soon as possible. Since we are not experts in evaluating personal property, we try to handle each claim properly and therefore we use an external claim expert. We stay in touch with the customer, monitor the progress and follow up with them. Handling claims in this matter assures that all claims are handled professionally. Our goal is to resolve this matter as soon as possible.  

  Customer Answer

  Date: 10/23/2024

  I reject the businesses response. The fact was ***** said he would pay for the damages to my brand new leather sofa. When he say review pending to the BBB he emailed me saying now he would not pay for the slashed sofa and broken legs on both nightstands because I put a review up to the company Streamline moving and storage. All I want is to be refunded for my sofa so I can buy another since it was three days old and also replace my nightstands which both legs were broke off complete.

  Customer Answer

  Date: 10/23/2024

  I reject the businesses response. The fact was ***** said he would pay for the damages to my brand new leather sofa. When he say review pending to the BBB he emailed me saying now he would not pay for the slashed sofa and broken legs on both nightstands because I put a review up to the company Streamline moving and storage. All I want is to be refunded for my sofa so I can buy another since it was three days old and also replace my nightstands which both legs were broke off complete.

  Customer Answer

  Date: 10/23/2024

  Receipt for sofa which I had sent to Streamline multiple times which they said they would pay for sofa. Purchase date and funiture delivered the 18th September. 

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22351413
  
  I am rejecting this response because: I reject the businesses response. The fact was ***** said he would pay for the damages to my brand new leather sofa. When he say review pending to the BBB he emailed me saying now he would not pay for the slashed sofa and broken legs on both nightstands because I put a review up to the company Streamline moving and storage. All I want is to be refunded for my sofa so I can buy another since it was three days old and also replace my nightstands which both legs were broke off complete.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 11/01/2024

  As I stated in the prior response, the claim must be evaluated by the appraisers and claim department and we will follow up with them and watch over the process.  

  Customer Answer

  Date: 11/04/2024

  Going to research filing in court against Streamline moving and Storage in ****** since I cannot get any resolution from Streamline or the BBB. Have all text and email with damages from moving. All I wanted was fixing and replacing of there mistakes. Will look into filing a small claim affidavit in court. Also leaving updated reviews.

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22351413
  
  I am rejecting this response because: Going to research filing in court against Streamline moving and Storage in ****** since I cannot get any resolution from Streamline or the BBB. Have all text and email with damages from moving. All I wanted was fixing and replacing of there mistakes. Will look into filing a small claim affidavit in court. Also leaving updated reviews.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 11/05/2024

  We are trying to settle the claim the proper way, but it seems like the customer wants to do it only her way and on her paste. Not sure what else we could, We are looking to resolve this. 

  Customer Answer

  Date: 11/05/2024

  When *****, apparently owner or ******* said he would pay for new sofa than in his messages said he would not because I filed a complaint with BBB, and said he then would not pay for it than told me to take other complaints down. TOLD me I would have to go through there insurance and that they would not give me full value of my new sofa which had not been sat on even! Also my nightstands are on tortilla plastic holders due to there carelessness. Other items were broken but I only wanted those fixed and replaced! The company is completely wrong in what they did. I am looking into small claims court. Called insurance and has not even been reviewed. How would you of felt?

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22351413
  
  I am rejecting this response because: When *****, apparently owner or CS head said he would pay for new sofa than in his messages said he would not because I filed a complaint with BBB, and said he then would not pay for it than told me to take other complaints down. TOLD me I would have to go through there insurance and that they would not give me full value of my new sofa which had not been sat on even! Also my nightstands are on tortilla plastic holders due to there carelessness. Other items were broken but I only wanted those fixed and replaced! The company is completely wrong in what they did. I am looking into small claims court. Called insurance and has not even been reviewed. How would you of felt?
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 11/05/2024

  Here are the emails ***** sent me which I have say he'd pay for sofa than started review and took his offer back. 

  

  Business Response

  Date: 11/05/2024

  It must be noted that, initially we were forthcoming with our offer to try to make Ms. ***** satisfied and offered a very, very generous compensation. Although we were not happy to hear about the damaged items, as we always try to give the best service possible, nevertheless, on September 27th, 2024 we offered Ms. ***** a small trade. Streamline Moving will give Ms. ***** almost full replacement value for her items a full value replacement, and we are not obligated by law to do so, and no other moving company will even consider doing so......!). The problem is that s. ***** did not agree to a final resolution and insisted to post bed reviews all over the internet in the claim that " she is just telling the truth". The same day on Sept 27th we noticed several bed reviews postings from Ms. *****. I don't understand the rationale behind her actions, but there we lost any incentive to go above and beyond the standard regarding this clam. Like we stated on the prior response, we will continue the claim process through the normal channels and cooperate with them at any stage. We wish not to reply to any more comments of rejections from Ms. ***** through this or any other venue, but though the claim channels that we offered.

  Customer Answer

  Date: 11/06/2024

  If Streamline moving and storage wish no communication any longer and no it was several reviews it was 3 and yes I posted the 26th review because I had tried 11 times to contact Streamline with no response.  The picture I have are the movers hand showing the damages. I will contact small claims court since I have all,correspondent between us and ***** and ********* in CS with Streamline.  

• Initial Complaint

  Date:10/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** was the person I was working with from the H313533**333734363133H company. I didn&#**;t want to sign anything until I found out if everything was ok with the shipping and receiving my stuff. I got an email from ********* saying that I needed to sign the contract and provide them with $1765 or they would not go any further. I made the move. So when I got to ******** I contacted the company and apologized to them and the movers did not take all of my stuff. I am out of $5000 already from the move. So she said she would send me the contract again. I signed it and asked if they can take a credit card. She told me they don&#**;t take a credit card, I have to use Zelle. I signed up for them and found out I can only take out $500 a day. I sent $1 then $499. They did not receive it and I called them back because they didn&#**;t get it. I sent it to the wrong company and was supposed to send it to EZ One Search. I contacted ***** and they said the money went to ********************* at H38363832343331**32H. I called my bank to cancel my debit card, they cancelled it. Someone tried to use my Chase card for a digital book. It was closed out by *********** I get a call from a truck driver saying that they have my stuff for delivery. I told them to hold on because I told him we are in a dispute with the H313533**333734363133H company. I am texting back and forth with the delivery driver. I get a call from ***** from H323337**363835323231H H3234**30**3637363731H. He asked what is going on. He told me if I don&#**;t take delivery of my stuff, he is going to charge me a delivery fee and extra money - $1200 delivery charge and storage. So he sends me a text message with my transactions on it. It had a ******************* transaction on it. I am out $500 and you got my stuff. Apparently ***** used to work there and is no longer there. I would like my $500 back.

• Initial Complaint

  Date:02/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company's contract was edited by movers, removed company's damage liability, without my knowledge. The mover crossed out the section without any explanation and directed me to sign the contract as is. As a result, they damaged by 65" flatscreen TV during my move to new location, making it unviewable. I filed a claim, but the claim would only pay for .60 cent per pound and not the value of the item (over $2800).

  

  Business Response

  Date: 02/16/2023

  The complaint you posted should be removed, and have no ground to stand on. You have booked your moving with a booking company and not directly with us/ the carrier. The broker is the one who should offer you/ the customer the option to get extra insurance coverage. Since the broker noted that you did not elect to obtain extra insurance, we the carrier, then, cross off the part in the *** that offers Insurance. That' s why it was crossed off by the movers. Since you did not elect the extra insurance, then it defaults to $0.60/Lbr. Moreover, it looks like you packed your TV, therefore the carrier liability in that case is limited.(see attached inventory sheet). Your claim was sent to a claim company and it looks like you accepted the amount they offered you. In the settlement agreement that you signed, you also AGREED to release the carrier from any other future claims, complaints of whatever nature, so what you are doing now is violating your agreement. If you ere not happy with what the 3rd party claim company offered you, you should have said something.Following the settlement agreement that signed, you are hereby, requested to remove your complaint and state this case as satisfiable resolved. 

  Customer Answer

  Date: 02/16/2023

  My complaint with your movers' quality of service stands as noted. Besides the major damage caused to my TV, and the fact that your movers crossed off insurance from the *** without consulting me, and the fact that your movers damaged other minor items, didn't deliver my items until after 10:00 p.m. on a Sunday and completed after 12:30 a.m. Your company has duplicitous moving practices and illiterate movers.

   
  Complaint: 18968884
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 02/17/2023

  We are sorry that you are rejecting the reply. If you have further questions, you are welcome to call our office and speak with CS.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My initial contact in this whole experience was through Eagle Moving Group. The first quote i was given was $5800 and approx 850 cu ft. Then upon Inventory count my price went to **** cu ft, $12,000. Next when the actual movers showed up, which turned out to be another company subbed out by eagle, it was 2 guys, and a truck that already had someone else's stuff in it, which they then had to go unload into another truck or storage unit. So by the time they got back and actually started loading my stuff it was 12 noon. I literally had to help the guys load and spent 9 hours doing it, then when everything didn't fit, they had to rent another truck and come back the next morning and spent another 3 hours loading it. At this point my quote now went up to $17,000 and **** cu ft. The fact that only 2 guys showed up to load a 5 bedroom house with 6 people in it, and a seperate garage full of tools and things, is nothing short of unprofessional and extremely poorly planned. Not to mention this premium price is supposed to be full service moving. I had to disassemble my own fridge, take off 2 doors in my house, unhook my own washer and dryer, and load many other things. 5 days later the first truck shows up at the delivery location, and the truck has been completely unpacked and rearranged. The company's (Streamline Moving and Storage) representative over the phone told me that all my things were on this truck, and this was simply not true. He insisted that it was and that he would confirm about the 2nd truck, and call me back shortly, which he did not. The helpers that showed up were not the moving company's employees. The helpers did fine helping but the driver was very uncommunicative and unsympathetic to any of the damages that were being discovered as it was unloaded. The 2nd truck,which did exist, showed up on Friday morning, and it was 1 guy. He did not even attempt put things in the house where i wanted them. nothing but a nightmare with this company

  

  Business Response

  Date: 12/28/2023

  Hello,

  Thank you for reaching out to this platform. We apologize for the late response as we just got access to the account. We have reviewed your estimate you received from your broker. We apologize that you were under the impression that the estimated cost given to you to help you prepare would be the actual cost for your shipment. However the estimate states its not the actual cost of the move and subject to change. At the time of pick up you were charge for the total volume you had collected at the binding not to exceed shipping rate you agreed to pay when you signed the estimate with your broker. Full service means loading and unloading of items into the home. What you are referring to us unpacking and staging which is an additional service/charge. We do apologize that you did not have the best experience with your broker, we do our best to help customers understand the services that are included and the charges that go along with each service. We hope that in the event you had any missing or damaged items you followed the claims process outlined in your paperwork to receive compensation. Thank you once again for your time and understanding.

• Initial Complaint

  Date:10/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Belmont Moving on behalf of Streamline, sold me lies. From the start of my quote at $3k, to the timeframe of pick up being off by 12 hours, to the delivery. Streamline Moving currently has my personal belongs in *********, **. I have reserved 10/7/22 as my delivery date in *******, **, from day 1 of order. Streamline has informed me that they cannot give me an exact date of delivery but possibly a date in the next 2 weeks? ******************************** have a huge disconnect in the reality of their services. They are holding by contents hostage while they take on new customers, while leaving the current customers in a limbo state. This is not the services I agreed in the transaction of money for services. I agreed to a move out at 11:00 9/7/22, instead they came at 9/7/22 at 19:30. I agreed to a quote of $3k and instead that changed to $9982.50. My purchase is for a delivery of my personal property 10/7/22 in the ***************, ** on 10/7/22. All of these lies, miscommunications, false advertising, basically fraud has caused me continuous inconvenience and out of pocket expenses. Such as, not being able to clean after the move out due to their delay. Obviously being overcharged and now possible being without my contents for 2 additional weeks while I pay a rent and have to find temporary housing or a hotel for unknown amount of time, this is an additional expense of hundreds to thousands of dollars. They are charging me $9982.50 for a service that I did not pay for but rather what is convenient for them. I want a refund to reflect my original quote, my additional out of pocket expenses based off their delays, and I want a fair & just charge for services I was advised of at the start of this transaction of services in the amount of $4,000. no resolution to date. no delivery to date. no scheduled or confirmed delivery to date.

  

  Business Response

  Date: 12/28/2023

  Hello,

  You received an estimated cost from the brokage you have listed. We apologize that you were under the impression that it was an actual/cost. You agreed to pay $5.75/cf to have your shipment go from WA to AZ.  We have reviewed the Bill of Lading (True charges/cost of your move) We do not see listed the *** date and fee to have your shipment arrive on the date you claim. We apologize once again that you were under the impression that this was all to take place for no additional cost. Unfortunately in shipping logistics it is not feasible to pick up one and deliver shipments one at time. If a company were to do so it would take even longer for then to deliver your shipment. So no we were not taking on more customer and leaving pending shipment customer in limbo state. You were given estimated lengths of time if delivery prior to signing your estimate with your broker. We do see that your items did arrive with the given 30 Business day allotment. We hope if you happen to missing any items or have damages you took advantage of the claims process to receive compensation.