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Business Profile

Loans

Dollar Loan Center, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dollar Loan Center, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dollar Loan Center, LLC has 63 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

      Business Response

      Date: 06/13/2025

      June 13, 2025
      RE: Sashondre *****

      We are in receipt of your complaint dated June 12th, 2025.We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending and servicing of accounts.
      As per your request,we have included a copy of the signed contract dated September 26th, 2024,along with a copy of the payment history of the loan. These documents include all the terms of the signed agreement, which will answer any of your requested questions, including the amount owed with itemization of any charges.

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can't remember the date of the first time I applied but it was in April this year I was denied for no contact which was not true wasn't given a chance to prove the information they wanted just got a letter in the mail saying that so I reapplied this time they asked for documents: identification front and back of drivers liscense I uploaded on their site, proof of income, they wanted 2 months bank statements and 2 check stubs up loaded that, then proof of address which I gave them a screen shot of the electric bill that was in my name. If you notice on the documents you sent the items I listed is the requirements they list on their websit for ******* for a loan also the download page it shows the items to download. Now I got another denial letter and then time it said contact Telephone number could not be confirmed. I contacted them again told them the phone bill was in my son't name and had been for years. They said it has to be in my name I showed them proof that on my name was attached to the number even though the bill was in his name they said has to be in my name and if it was in my husband name it still wouldn't have worked, I said that's not right it's too expensive for everyone to have seperate phone bills. They said it was a requirement for their loan, it's not listed as one. False advertisement. I was denied for false advertisement thats not right.

      Business Response

      Date: 05/09/2025

      May 9th, 2025
      RE: ******** ******

      We are in receipt of your complaint dated April 30th,2025. We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending and servicing of accounts.

      Thank you for submitting additional documentation to verify your personal information. We value you as a customer and appreciate your continued business. We encourage you to call us at ************ or reapply online at ***************. 

    • Initial Complaint

      Date:04/15/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dollar loan center provided me **** ****** with a guaranteed amount of 200 or more...as inam elderly and homeless due to house burning down no insurance....I get down to the store but on the phone the explain to me that I would have to hurry as they were closing in half hour I grt there I didn't leave until after 3! The lady ignored my request to have her speak to my respective several times she almost liked to hear herself talk very rude I left with only 100 which didn't help me

      Business Response

      Date: 04/23/2025

      April 23, 2025
      RE: **** ******

      We are in receipt of your complaint dated April 15th,2025. We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending and servicing of accounts.

      We have made multiple contact attempts to you to discuss your customer service concerns. Please call us at ************ so that we may discuss this matter further. 

    • Initial Complaint

      Date:02/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent loan was taken out in my name.

      Business Response

      Date: 03/03/2025

      March 3, 2025

      We are in receipt of your complaint dated February 26th, 2025.Thank you for making us aware of your concerns about fraudulent activity in your name.

      Please send us a copy of the police report that you filed for the identity theft, along with a copy of your ID, Social Security Card, a notarized identity theft affidavit, and any other documentation that you may have pertaining to this case so that we can compare your information with our documentation and investigate this matter fully.

      Please mail all documents to the following address:

      Dollar Loan Center
      ATTN: Compliance Department
      **************************************************************************

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 18, 2025 ****** from Dollar loan center called my supervisor to try and collect a debt

      Business Response

      Date: 02/19/2025

      February 19, 2025

      RE: ********* ***

      We are in receipt of your complaint dated February 18th,2025. We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending and servicing of accounts.

      Per your request, Dollar Loan Center has ceased calls to your place of employment. We do encourage you to remain in contact with our office so that we may discuss potential payment arrangements to pay off your remaining balance.

      Customer Answer

      Date: 02/20/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ***

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a recurring customer. I have attempted to pay the loan off early the balance due is different then the loan pay off. In addition I was not informed that there would be soft inquires on my credit report.

      Business Response

      Date: 02/27/2025

      February 25, 2025
      RE: ****** Boster ****** III

      We are in receipt of your complaint dated February 16th,2025. We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending and servicing of accounts.

      Per your request, Dollar Loan Center has ceased calls to you. We do encourage you to remain in contact with our office so that we may provide further information about our loan process, and discuss potential payment options to pay off your remaining balance.

    • Initial Complaint

      Date:01/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am note liable for this debit with DOLLAR LOAN CENTER , I do not have a contact with collection agency Business Headquarters Location. They did not provide me with original contract as I requested.

      Business Response

      Date: 01/29/2025

      Re: ******* ********
      January 29, 2025

      We are in receipt of your complaint dated January 27th,2025. We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending and servicing of accounts.


      After further research of our documentation, we have determined that loan ******* is reporting accurately to the credit reporting agency. Your account has been paid and closed since July 2022, with no outstanding balance owed. As a courtesy to you, we will mail you a copy of your paid-in-full contract.

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ******************************* ACCT #: ******* ***. $880.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 12/12/2024

      Re: ***** ********-*****
      December 11, 2024

      We are in receipt of your complaint dated December 9th, 2024. We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending and servicing of accounts.


      After further research of our documentation, we have determined that loan ******* is no longer reporting to the credit bureau by Dollar Loan Center as the account has been placed with Clark County Collection Services. Should you have further questions or wish to establish a payment arrangement for the balance owed, Clark County Collection Services can be reached at ************.


      As a courtesy to you, we have enclosed copies of your contract and payment history.

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me and my wife obtained loans from dollar loan center in the middle of August my wife had serious medical issues which I wasnt able to work which I can provide documentation to this shortly after I went back to work I injured my rotator cuff on August 30th to be exact workmans comp has been filed but they have to investigate this its not like it use to be you just get paid right when you have been injured on several occasions I told them I was happy to supply proof I tried setting up a pay date but they continued to call even with the arrangement an employee named ******** would keep calling non stop and being rude and asking questions that should not be asked like if Im getting no money how the h*** are we surviving I turned it into the main customer service and they said they would deal with it but nothing came of it they seem to feel that incidents in life do not happen and up until this incident I was paying twice a week ON TIME!!!!!!

      Business Response

      Date: 10/15/2024

      October 10, 2024

      RE: ***** ****

      We are in receipt of your complaint dated October 4th, 2024.We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending and servicing of accounts.
      Prior to receiving your complaint to the BBB, we did acknowledge the hardship you had communicated to us and, as a courtesy to you,we reduced calls to you beginning on September 18th, 2024.
      We encourage you to remain in contact with us so that we may discuss potential payment arrangements to pay off your remaining balance.

    • Initial Complaint

      Date:09/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted dollar loan center about a loan. I was given a run down of how the service works. The manager of the store *** was taking care of my loan application and explained how the process works. I was told she would be calling from a private number and just verify that I work there without giving information to my employer or where she was calling from. Instead of following her own process to ensure privacy, Gio called my work to verify my employment only to explain to my receptionist what the Call was for and left her number that calls straight to the dollar loan office so now every one at my job was aware of my financial hardship. Then when I explained to her that this could do harm to me because of the nature of my job she began to be rude and talk down to me like i did not deserve the respect of a customer. Then when I ask who her supervisor was she told me she did not have one and refuse to give me any information to contact a superior about my concerns. Gio explained that she did not have any contact information for the corporate office only an email that she would not provide. This is the company she works for and is unable to provide basic information. I wish I would have never done business with this place at all. Not only was Gio unprofessional and rude , the dollar loan center company lied in the commercial about the loans process and rates. They said I could do a soft credit check to see what I qualify for. It was not a soft credit check this was a hard credit inquiry to try to lock you in to sale a high interest rate loan especially after my credit has already been damaged by the hard inquiry. Its not about helping people or making sure you have a good place to get a short term loan. Its just about trapping someone in debt and treating people like trash. Financial institutions should not be allowed to operate in this fashion at all.

      Business Response

      Date: 09/13/2024

      September 12, 2024
      RE:  ****** *****

      We are in receipt of your complaint dated September 11th,2024. We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending.
      As part of the application and loan underwriting process,Dollar Loan Center performs a soft  inquiry to your TransUnion Credit Report. Additionally, when verifying employment, Dollar Loan Center is discreet in not disclosing the purpose of the call nor that it is related to obtaining credit.
       We apologize that you had an experience with our staff that you did not find satisfactory. Dollar Loan Center strives to always exceed customer expectations, and this standard was not met. We will ensure that the appropriate feedback is conveyed and have requested a Regional Manager reach out to you to further assist.
       Dollar Loan Center values you as a customer and appreciates your continued business.

      Customer Answer

      Date: 09/21/2024

       
      Complaint: 22269396

      I am rejecting this response because: I called the number dollar loan center provided and the lady named ***** answered and was rude with me as well. They just gave me a call and did not ask or attempt to resolve any of my issues. Instead they defended the loan process and dismissed my complaints. They are just a company that are not what they claim in their advertising at all.

      Sincerely,

      ****** *****

      Business Response

      Date: 09/23/2024

      Dollar Loan Center appreciates all constructive feedback.  Our records indicate that you spoke to a Regional Manager on September 13th, *********************************************************************************** detail.  Should you have additional concerns that were not discussed at that time, please contact us at **************.

    Dollar Loan Center, LLC is NOT a BBB Accredited Business.

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