Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their services for ****** and website. I explained very admitly that I do not serve certain areas over and over and over. I do not serve ******* ******** nor it's surrounding towns like ************** ******** nor ****** ********. My website they created domain is www.windowcleanerclifton.com and on that webpage it says clearly that I do serve that area. This is called false advertising MY business and gives a bad reputation when people call from those areas and I tell them I do not serve their area.I told **** and ******** and their tech team from 411 locals both in email and on the phone directly that I do not serve those areas and gave them the areas in which I do serve. They absolutely have not changed anything that I have told them to change. Neither the domain location nor on the domain itself. I am not allowing anymore payment to them until the matter is resolved and if need be criminal charges on the grounds of false advertising will be pursued.

  

  Business Response

  Date: 02/21/2024

  We sincerely appreciate your feedback, and we want to assure you that we have thoroughly investigated your concerns to provide you with a transparent resolution. After examining the call recordings and conducting a detailed review of your recently discontinued account we discovered  the information presented in your complaint suggests that there might be a misunderstanding or a potential involvement with another SEO company. Upon investigation, we found that the website managed by 411 Locals for your business is *************************************. However, the website mentioned in your complaint (www.windowcleanerclifton.com) does not have any affiliation with 411 Locals nor has it ever. We understand the importance of accurate and reliable services, and we are committed to addressing your concerns promptly. If there are additional details or specific issues you would like us to investigate further, please provide more information, and we will work diligently to resolve any outstanding matters. A screen shot has also been added to the Website we were managing for you as it was not the one that was mentioned. 
  We do empathize with concerns and are here to answer any questions if need be. Feel free to reach out to us at *******************************

  We wish you the best of luck in your future endeavors 
  
  

  
  

• Initial Complaint

  Date:02/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After cancelling their services due to over promising and under delivering they continue to harass me with phone calls over and over again with me always telling them to remove me from their list. This is bordering harassment and i wish i never accepted their first unsolicited call in the first place

  

  Business Response

  Date: 02/13/2024

  Hello, and thank you for sharing your feedback. We'd like to inform you that your account has been discontinued, and we are in the process of removing your contact information from our system to prevent any further concerns. If you wish to discuss anything further, please don't hesitate to reach out to us at ******************************** We sincerely wish you the best of luck in your future endeavors.
  
  

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 2 years 411 local has been charging me money for there services for which I'm not receiving any job leads. From the start of there help I was running a business Lytton construction llc. But after a little while 411 locals made up on these own 2 separate companies of which I have no idea why now I see that they're charging me for 3 operate bills. I've repeatedly ask them to stop charging my debit card and that I only wanted one business campaign and they refuse to stop billing me I want the past year of refunded to my card or I'm seeking other avenues to get my money back

  

  Business Response

  Date: 02/09/2024

  Thank you for sharing your concerns with us. We have thoroughly researched your account and are committed to expediting a resolution for you. Given the nature of the conversation involving monetary matters, we believe a direct conversation would be most effective in addressing your needs. Please let us know a convenient time for you to have a discussion, and we'll ensure a prompt and satisfactory resolution. Please reach out to us at *******************************

  Thank you for your understanding.
  
  

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21268141
  
  I am rejecting this response because: I have repeatedly made effort to ask the company to just refund my money because I've got no results from there company they promise me customers but the promise is without merit. I ask them to only use one business and they insist on running three campaigns saying I'll reach more customers I've got no results and kindly ask to refund my money
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/13/2024

  Hello, we hope all is well.
  We have conducted a thorough review of the customer's account and have taken the necessary steps to address the received complaint. The customer is seeking a refund for a year of service that has already been provided. In response to his complaint, we kindly requested him to reach out to us directly, as we prefer not to disclose monetary information publicly. Unfortunately, the customer declined this option, leading us to provide evidence demonstrating the extensive service waivers and compensations offered throughout 2023. Moreover, it's worth noting that the customer has initiated multiple instances of canceling and restarting the service with us. Despite any past challenges, we want to emphasize our commitment to an amicable resolution. We remain more than willing to engage in a discussion with the customer if they decide to do so. In the event they choose otherwise, we extend our best wishes for success in their future endeavors.
  
  

  Customer Answer

  Date: 02/15/2024

  I haven't had any calls in months and it's due to a poorly ran campaign on the part of 411 locals i just want the money that was taken as of January of this year 

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21268141
  
  I am rejecting this response because: I haven't had any calls in months and it's due to a poorly ran campaign on the part of 411 locals i just want the money that was taken as of January of this year 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/26/2024

  Thank you for maintaining an open line of communication with us. We value your feedback and appreciate the opportunity to delve into your concerns. As part of our commitment to transparency and customer satisfaction, we've thoroughly examined your account and campaign performance. While we regret any dissatisfaction you may be experiencing, it's crucial to emphasize that, as an advertising company, our primary focus is to enhance your business's visibility and capture attention. Generating customer calls involves a multitude of factors, including market conditions, location, industry dynamics, competition, and customer behavior, all of which contribute to the intricacies of advertising. As with any advertising company, some variables are beyond our direct control. To underscore our dedication to your satisfaction, we've presented -several- instances of compensation in the form of balance waivers and discounts throughout the past year. This demonstrates our ongoing commitment to providing value and addressing concerns promptly.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company hired 411 a couple years ago for our ****** business ad campaign. We have tried to cancel their services a few times, but they have always said they would correct things we were complaining about. Nothing was fixed so I again tried to cancel, after an extensive time on the phone they said they had to call me back on a number that matched their records. No call back.

  

  Business Response

  Date: 02/08/2024

  Hello,
  Thank you for bringing your concerns to our attention and we apologize for any inconvenience you've experienced. We've promptly canceled your account and removed your phone number from our system as requested. We have also attached confirmation of this and also sent you an email. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out to us at *******************************

  We appreciate your understanding.

  Best regards

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use them for my website. I paid them for my domain and they haven't able to fix my website in the last 4 months. And get my address *********** on my ******* So I told them I was closing out on them. They do not have a contract with me. And I do not have a contract with them. They are trying to keep my domain. My webpage name and not let me have it I payed for it

  

  Business Response

  Date: 02/05/2024

  We appreciate the opportunity to address your concerns, and we regret any inconvenience you may have experienced. However, we would like to provide clarification on the matter. Upon reviewing your account, we found that there is an outstanding balance of $546.72 that remains unpaid. Regrettably, despite our attempts to resolve the matter, no payments have been received since November 2023. Consequently, we were left with no option but to cancel your account due to non-payment. Regarding your concerns about website fixes and address updates on ******* we take all client feedback seriously. We would like to note that our records indicate ongoing efforts to address these issues, but the resolution has been hindered by the outstanding balance on the account. While we do not have a contract, our commitment to providing services is outlined in the terms and conditions agreed upon during the initiation of services. Our team remains ready to assist in resolving any outstanding concerns once the unpaid balance is addressed. Please contact us at ******************************* at your earliest convenience to discuss how we can proceed. We value your business and are committed to ensuring a positive resolution for all parties involved. Thank you

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21238828
  
  I am rejecting this response because: My account has been messed up with him since October. They have been trying to fix it. And I was told they was gonna wave the bill. If I would give them a chance to fix it. Because I told them I was gonna leave and get somebody else to work on my ****** and my webpage. And they said they would waive the bill if they would get another chance to try to fix things. I gave them another 2 or 3 weeks. Things was not fixed.  And I told them I was wanting to just stop everything with us. And that's when they come back with the bill wanted me to pay it after they already told me they was going to wave it if I gave them the chance to try to fix things to keep me there. Customer look at all of the reviews there are similar things happening
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/07/2024

  Hello,
  We truly empathize with your situation and are committed to finding a resolution. Your mention of purchasing a domain  prompts us to seek a swift and satisfactory outcome. As we have no record of the transaction, to facilitate this process, we kindly request you to email us a screenshot of the transaction receipt. Our system generates email confirmations for all purchases, and upon verification, we will ensure the seamless transfer of the domain to a hosting platform of your preference.
  Your cooperation in providing the receipt will expedite our efforts to address this matter promptly. We appreciate your understanding and look forward to resolving this issue to your satisfaction.
  Please email the screenshot to ******************************* at your earliest convenience.
  

  Thank you for your cooperation.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company to set up a website and for SEO services. They set up a website that was very unsatisfactory and after a short time I cancelled their services. When I signed with them they said they needed my ****** business profile user ID and Password in order to help drive business to my site. They repeatedly put me on hold and kept disconnecting me when I tried over and over to cancel. When I finally was able to cancel, they had taken control of my ****** business profile and when I finally got them to supposedly release it back to my control, they had changed the logon credentials, so I can no longer edit my own business profile. They are telling me that I have to call ****** to get my access back. However, they changed my login credentials, so they are the only ones who actually have the login access and they will not release to me unless I come back with their service. This has been going on for months and my business is being impacted as I cannot update my profile and this is the main way clients find me online.. I need a quick resolution as I am a small business owner and this is a huge financial impact. When I call the company I get prevarication, long hold times and disconnect. There is no hope for this resolving without intervention. My request is that they send me the login credentials to my own ****** business profile, which they are trying to use to control me working with them, and which was in existence before I ever worked with this company.

  Customer Answer

  Date: 01/30/2024

  I forgot to add to my complaint, that I also paid the additional fee for the website that was designed for me by this company. I was told that when I cancel,  if I buy the domain name, then they would release the user ID and password to me for the website. I did pay the additional money when I canceled to get access to the website, but they have not released the user ID or the password to the website to me so that I can make revisions. 
  I also want the login credentials for the website which I paid for. Is it possible to add this to my complaint? Thank you, 

  

  Business Response

  Date: 01/31/2024

  Thank you for bringing this to our attention. We take customer feedback seriously, and we strive to address any concerns promptly. After a thorough review of our records, we were unable to locate any account matching the contact information provided in your review. It appears there might be a misunderstanding or a possible error in the details as the email and phone number are for a different business. So that we can expedite a resolution to your concerns please provide the accurate contact information. Thank you

   

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After signing up with 411 Locals I decided that they were a suspect business because no less than a week after I gave them my credit card ?? I was alerted by my credit card company that a *********** based airline ticket for approximately $1500 was attempted to be made on the same card I provided them with. I raised this concern with management and they promised an investigation and no one ever got back to me even though they are the only **********-based entity I gave me card information just a week before. That was a big red flag for me so I did not renew with them after my initial minutes was finished. Our primary way of communication has always been through WhatsApp. Thats how I request specific services and thats how they respond and send my statement after each task is completed. I reached out 4 times to cancel and submitted a written request to refund after I was charged $199 again even though I didnt use any of there services. They screenshot my agreement mandating me to get on a phone call with them to cancel. I responded to them by telling them to send me a voice message and I will respond accordingly. Fast forward 20 days later and another $199 was charged to my card even during the process of them refusing to cancel my account and me not even using there services. This company has no desire for canceling my account and fraudulently keep charging my card even though I have not used any minutes. What am I being charged for and why does it take more than a written statement to cancel this agreement? I need my $398 back on my card because I am not using your service.

  

  Business Response

  Date: 01/29/2024

  Hello and thank you for your feedback. We want to ensure that all of our customers' voices are heard and thus we have attempted to research your concerns. However the phone number provided is missing a digit  (561) ******* and the email is not a functional email *************************** and due to this we are unable to locate any account. We would like the opportunity to expedite a resolution for your concerns. Please reach out to us at ******************************* so that we may better assist you.

  Thank you

  
  

• Initial Complaint

  Date:01/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for 411 locals advertising. They are based on the West Coast and we are on the East Coast so there was difficulty communicating. Because of this I wanted to cancel the service. The last time I was able to have a conversation with a representative I expressed that I wanted to cancel and was told that she cannot help me with that. After that I have called multiple times and have waited for over an hour listening to the line say I'm first in line. When I do occasionally get through the representative hangs up or the line gets "disconnected". I would really like assistance cancelling my account with ******************

  

  Business Response

  Date: 01/29/2024

  Hello, we want to thank you for your feedback. We have not received a request to cancel the services via call or email however we have taken the liberty of resolving your concerns due to your feedback here. The account has been discontinued and your phone number removed from our dialers. If your require any further assistance please do not hesitate to reach out to us at ******************************** Thank you
  
  

  Customer Answer

  Date: 01/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to talk to someone concerning canceling my subscription for almost 2 full months due to zero effect seen. I am spending money on a totally ineffective service. Either the call disconnects immediately or no one answers. The web page to log in or see my dashboard doesn't even recognize me as a customer!! I have no way of ******** contacting them. The only way I have been able to stop the withdrawls was to change my credit card number.

  

  Business Response

  Date: 01/22/2024

  Hello we would like the opportunity to assist in resolving your concern. We are available Monday-Friday 8am-4pm pst. Please reach out to us at ******************************* so that we can expedite a resolution to your concern. Thank you

• Initial Complaint

  Date:01/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attention! Beware of this ************* Why are they calling (411 Local) soliciting businesses without being upfront and transparent about what they want from the start. They first start off with pretending to be interested in your companies service along you questions Any your business acting as if they are wanting to do business. Lots of personal screening questions. The first cash this month came from a middle eastern woman whos accent was too heavy, I asked her to identify where she was calling from and when she did not get her prying questions answered she hung up on me. A week later another call from what I thought was an actual inquiry about our services Every began asking what services I offer and the location then it just became weird as they began sing irrelevant questions to fish information. They rescued you on a recorded line, have so many inconsistencies, actually rush you to subscribe to their service after taking up more than 15 minutes of falsely representing their reason for calling. They will fast talk you, make things up on the fly whenever they feel and text you information they want you to respond to with links and a text confirmation stating I agree to starting this service at $49 with $189 a month. Why would I do that when these fast talkers repeat the same thing, To put your business at the top of ******* Their services offered seem real shaky and they pressure you by saying if you dont sign up now youll miss out and.. we only have one spot available for your area to work with, if you dont act now theres no guarantee that your area will be available as we only work with one business in a particular industry for a specified area at a time. Ask they do is go online, find free information about your business then pretended like they want your business, waist 25 minutes of your tube before they are even clear about what they even want and as a last attempt he says Well theres no guarantee Ill be available if you call me.

  

  Business Response

  Date: 01/16/2024

  Hello and thank you for sharing your feedback. At 411 Locals, we genuinely value our customers' experiences, and your insights are crucial to our continuous improvement. We want to express our unwavering commitment to transparency and integrity in every interaction.
  In response to your concerns, it is our top priority that our representatives clearly communicate the purpose of their calls from the beginning. We believe it is imperative for our customers to understand the full scope of the services we provide, ensuring a strategically crafted advertising campaign tailored to their specific needs.
  As we have been dedicated to serving local businesses for many years, maintaining accurate records is paramount to our operations. Upon attempting to address your mentioned concerns, we discovered there is no account set up with us under the provided name, address, phone number, and the email was not included in the review. Additionally, the zip code provided, *****, is registered under ********, **, according to **** and ****** Maps, not ******* as indicated in the review. We have thoroughly checked our incoming and outbound call logs, and there is no record of any interaction with a person from the provided number. For your convenience, we have included our call logs for transparency.
  Your concerns hold great importance for us, and our aim is to provide clarity while upholding the highest standards. Please feel free to reach out to our customer support team at *********************************************************. 

  Thank you and best of luck in your future endeavors