Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  411 Locals has extremely bad **************** and are taking advantage and mis-using their customers. They need to be shut down and not allowed to operate anymore. I was told I would be receiving an influx of personal leads sent to my business. I asked them to help me get it set up, and they told me a representative would be calling me. They did not call me until four days later when they called to set it up, I discovered that it was a booking app. I do not need a booking app! I already have that service going on my website and other platforms. I told them I This was not for me, I already had the service taken care of and I wanted to be removed from their accounts And my account deactivated. They are now trying to charge me an additional $40 for the four days that I was using their services. I ask them for the money back that I already paid them and they were unwilling to give it to me saying it was a misunderstanding. Yet if its a misunderstanding, why are you charging me for it? You did not communicate to me that it was a booking service. Or else I wouldve never booked with you! And as I can see in the other disputes on this page, they use the fact that somebody consented to have their card charged on a recorded line as an excuse to keep the initial deposit. This is extremely deceptive, and I am looking out for the best interest of others by reporting this. Then I received a cancellation email saying that I owe $40. Insane! I didnt use the services one day. They didnt even have a set up by the time I canceled. Now almost 2 weeks later I am called up by the company again asking me how they couldve done better, but really wanting to sell me a different kind of program. I told them I need them to get rid of the $40 charges because they werent fair. They told me they could waive the $40 charge. I told them I was not interested in any further services. They told me they would not waive the $40 unless I purchased another service. Insane!

  

  Business Response

  Date: 07/28/2025

  Hi ***,

  Thank you for taking the time to share your feedback. We sincerely regret that your experience with 411 Locals did not meet your expectations, and we understand the frustration that miscommunication and delays can cause.

  Please allow us to clarify that your services have been fully cancelled and your account has been deactivated. Additionally, as a gesture of goodwill, the final charge of $40 has been waived. You do not owe any remaining balance, and no further billing will occur.

  We recognize that there was a mismatch between the service you were expecting and what was initially delivered. While our goal is always to provide value from the outset, we acknowledge that this was not achieved in your case, and for that, we apologize. Your comments have been shared with our leadership team to ensure your concerns are taken seriously and that internal improvements are made.

  We appreciate your candor and hope this resolution brings closure to the matter.

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:07/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Each time I attempt to use the 411 service, I am asked to repeat myself multiple times to the point that it sounds as if it is being done on purpose or in an effort to make fun of me. I speak with a slight inflection, however I am easily understood by everyone, except when using this service. I use this service regularly and I am hoping that their customer service department can do better with how they treat people.

  

  Business Response

  Date: 07/15/2025

  HI ***,

  Thank you for bringing this to our attention, and we sincerely apologize for the experience you've described.

  We take concerns like yours very seriously, especially when they relate to how our team communicates with and treats our customers. At this time, we are unable to locate an active or previously canceled account using the limited information provided in your review. In order to fully understand what happened during your recent interaction and ensure appropriate follow-up, we kindly ask that you provide the business name or phone number associated with your account.

  Our goal is to provide respectful, professional service to every customer. If your experience fell short of that, we truly want to make it right and learn how we can improve moving forward.

  Please feel free to reach out directly with your account details so we can look into this matter further.

• Initial Complaint

  Date:06/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a company that claimed they could help promote and grow my local wash-and-fold delivery service by setting up a business listing and providing client leads. During the call, I clearly stated that I was not interested in any monthly subscription and did not authorize the creation of an account or service agreement.Despite that, they charged me $25.99 and informed me I would owe $365 in July for a monthly service I never agreed to. I immediately expressed my discomfort and asked them to cancel everything. I later received additional spam calls from the same organization even after I told them to stop contacting me.This feels manipulative and deceptive. I believe they took advantage of the fact that I am just starting out and do not have a fully formed business yet. I am requesting that this company delete any account or listing associated with my name and phone number, and that they cease all further contact with me. I am also requesting a full refund of the $25.99.I do not trust this company and feel that their practices border on fraud.

  

  Business Response

  Date: 06/26/2025

  Hi Israel,

  Thank you for reaching out and sharing your concerns. Were sorry to hear about your experience and appreciate the opportunity to clarify the situation.
  After reviewing your account, wed like to provide some important context regarding your recent interaction with us.

  On June 11, 2025, you confirmed your decision to move forward with setting up a business listing during a recorded call. During this conversation, you agreed to the one-time charge of $25.99, with confirmation sent from your phone number: ************.

  The monthly recurring fee was also discussed in full, including the fact that our services are contract-free and can be canceled at any time. It was clearly explained that, in the event of cancellation, charges would be prorated to reflect only the period of service usedensuring flexibility and fairness.
  We understand that launching a new business can come with challenges, and were here to support you with transparent, straightforward communication.

  Please be assured that we do not engage in any deceptive or fraudulent practices. Our mission is to help small businesses grow by increasing their visibility and generating leads through customized online services.

  To further assist you, your assigned Account Manager will be reaching out shortly to review your signup details, clarify the terms, and explore next steps, including any applicable refund or cancellation options.
  Should you prefer to speak with someone directly, our **************** Team is available at ************.

  Thank you again for bringing this to our attention. We appreciate your feedback and remain committed to resolving this matter respectfully and professionally.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23521559
  
  I am rejecting this response because:

  While I understand and acknowledge the initial one-time charge of $25.99, my primary issue is that I clearly informed the representative that I was no longer interested in proceeding with the service and requested that they delete any associated business account and cease all further communication. Despite this, I have continued to receive repeated phone calls, which has caused undue stress and concern.
  Additionally, although the service was promoted as a solution for growing a business, it became clear to me that I was not in a position to manage or benefit from this kind of arrangement. I do not have a registered business structure, staff, or operational capacity to accept client leads or fulfill customer needs at this time. It would have been financially and logistically irresponsible for me to continue, and I could not trust that the service would result in sustainable or reliable outcomes.
  My goal is not to dispute the $25.99 charge, but rather to ensure the following:
  That my account is fully canceled and deleted.
  That my contact information is removed from your systems.
  That no further contact or charges occur from this company moving forward.
  Thank you for your attention to this matter. I respectfully ask that my request be honored in full, and this issue closed without further outreach.
  
  Sincerely,
  
  Israel ****** *****

  

  Business Response

  Date: 07/01/2025

  Hi Israel,

  Thank you for bringing your concerns to our attention, and I sincerely apologize for the stress and inconvenience this situation has caused you.
  We have processed the full cancellation of your account as requested. Additionally, your phone number has been added to our internal Do Not Call (DNC) list, and a system alert has been applied to prevent any future outreach or reactivation.
  Weve also submitted a formal request to remove your business listing and associated website. Please note that while this process is underway, your online presence may take up to 30 days to lose visibility and relevance across various directories and platforms.
  

  To confirm:
  Your account is now fully canceled and will not be reactivated.
  Your contact information has been removed from our outreach systems.
  No further contact or charges will be made moving forward.
  We respect your decision and appreciate the clarity of your message. This matter is now considered resolved on our end. Should you have any further questions or need documentation for your records, feel free to reach out one last time.
  

  Wishing you the very best.

  Customer Answer

  Date: 07/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Israel ****** *****

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A supposed ***resentative from 411 Locals has recently contacted me to inform me of a "NEW" program they have which cost an addition ****** per month that is designed to generate more clients. When I informed this *** that I needed time to think about it, she wanted to set a time to call me back and asked me what time would be best. I told her that 8am my time is the best time for me, but when I asked her what time it was where she was, I was informed she wasn't even in the ***, she was in the ***********. I thought it was strange that after this decline of her immediate services that day, and the "no returned" phone call the next day, that my phone has significantly decreased in potential client calls. This is the busiest part of the season and I literally hear crickets. I don't feel I want to continue using their services anymore especially with the influx of scams these days, I am beginning to feel like this company is not only attempting to bully me into their "EXTRA SERVICES" for more money, but is also controlling how much potential client traffic my phone receives. Based on all the 1 star reviews I have recently read, I feel safe to say I am not the only one with this problem.

  

  Business Response

  Date: 06/19/2025

  HI ****,

  Thank you for your candid feedback. We genuinely regret that your recent experience with our representative left you feeling uncomfortable or misled. Your trust in our service is extremely important to us, and we appreciate the opportunity to address your concerns directly and transparently.

  To clarify, the ****** Ads (AdWords) program our representative mentioned is entirely optional and was offered as a supplementary strategy for increasing visibility and leads beyond your current organic listing. The intent was never to pressure or upsell you, but rather to provide additional tools that many clients choose to explore during peak seasons for increased exposure. We understand and respect your decision to take time to evaluate that option.

  We also want to assure you that declining this paid program does not in any way affect your current service level or traffic from our existing efforts. Your website visibility and phone traffic are influenced by several dynamic factors including search behavior, competition, seasonality, and ****** algorithm changes. We do notand cannotmanipulate or suppress client traffic based on their interest in optional services.

  In fact, as part of your ongoing campaign, your business is currently showing in the #1 position on the first page of ****** for ************************ Wasilla AK," out of *********************** your area. Weve attached a screenshot to confirm this visibility.We understand your concerns, especially in todays climate where many businesses are wary of scams or pressure tactics. Its unfortunate that your call volume has declined during such a critical time, and wed be happy to perform a deeper audit to identify any potential causes unrelated to our services, such as market shifts or technical issues.

  Regarding your experience with our representative from the ***********: 411 Locals operates a global support team, and we take pride in training all team membersregardless of locationto provide professional, timely, and helpful service. However, if the interaction felt rushed or lacking follow-through, we sincerely apologize and will use your feedback for further training and quality improvement.

  Ultimately, your satisfaction is our top priority. If you feel our services are no longer the right fit, we will respect your decision and assist with a smooth transition. That said, we remain fully committed to helping your business succeed and are here if you would like us to revisit your strategy or provide further support.

  Please dont hesitate to reach out directly if you would like to schedule a call with a senior account manager, request a full performance report, or discuss your options moving forward.

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23483353
  
  I am rejecting this response because: In the many years I have been using your company, I have never once experienced such a decline in phone traffic until I declined this last offer. I literally have no phone calls whatsoever and haven't since I declined this offer. Although I do not understand the level of control you folks have with phone traffic, as a consumer of your product, I find it a little peculiar that my traffic has come to a complete standstill. As I mentioned before, this is the busiest time of the year and in the entire time I have been a mechanic in *******, I have never been this slow. Other shops that I have driven by are all completely slammed! FYI I will be happy to give your team an opportunity to dive deeper into the technical side of things to see if you can discover why. Furthermore, regarding the name of your company, 411 LOCALS, I must confess is quite misleading. In my vocabulary, the word LOCALS means generally in the ************* It's difficult sometimes to understand the strong accent some of your "technicians" present. 
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 06/23/2025

  Hi ****,

  Thank you for sharing your feedback and for your many years of partnership with us. Were genuinely sorry to hear about the decline in phone traffic and understand how frustrating this must be during your busy season.
  
  Please know that we take your concerns seriously. Our team is fully committed to investigating this issue thoroughly to identify any technical factors or adjustments needed to improve results. We would appreciate the opportunity to collaborate with you and dive deeper into the specifics to determine the root cause.
  
  Regarding our company name, '411 Locals,' we view it as a reflection of our mission to connect local businesses with customers effectively. We value open communication and want to ensure that language or pronunciation differences do not hinder the understanding of our services.
  
  We appreciate your patience and look forward to working together to resolve this challenge.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started when we were not happy this the advertising they did for the company we told them many ***** how to fix it they refused to change **** address and every thing we didn't like then they started calling 3 times a day or more we told them to stop we fired them and here we are still being harassed by 411 locals just today I got another call for the Same c*** this is now going on 4 months of harassing calls I'm at my wits end with them I don't even care if they don't remove the web page for my company I just want the harassing call to be dun

  

  Business Response

  Date: 05/06/2025

  Hi ***,

  Thank you for bringing this to our attention, and I sincerely apologize for the repeated calls and the frustration this has caused.Please be assured that we have placed your phone number on our Do Not Call list, effective immediately. The last recorded call from our team was on May 1, and no further outreach will be made to your number moving forward.

  We regret that your experience with us did not meet expectations, and we take your feedback seriously. Your concerns about the website and communication have been noted and will be shared with the appropriate departments to ensure similar issues are avoided in the future.

  If theres anything else you'd like us to address or confirm, please dont hesitate to reach out. Again, we sincerely apologize for the inconvenience and appreciate your patience.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to ongoing billing issues with 411 Locals, despite my repeated efforts to cancel their services. I initially subscribed to their service and was told the first month would cost $50. However, I was unhappy with the service and requested cancellation within the first month.Despite my clear and repeated requests to cancel, they continued to charge my account. I have told them to cancel numerous timesverbally and in writingbut they persist in contacting me daily, claiming I owe them more money. Each time they call, the amount they claim I owe increases without any clear explanation or justification. It began with $50, then suddenly jumped to $350, and now they are claiming I owe over $700.I never agreed to these charges. In fact, I was originally told that $50 was a locked-in price. After paying that amount, I was suddenly informed the actual monthly cost was $300. This kind of pricing bait-and-switch feels deceptive and dishonest.I did not sign any formal contract with them, yet they continue to withdraw funds from my bank account. I have even gone as far as canceling my bank account multiple times to stop the charges, but somehow, they continue to find a way to bill me.This behavior is not only unfair, it feels predatory. I believe this is illegal and a clear violation of consumer rights. I am seeking a full investigation into this companys billing practices and a stop to any further charges. 411 Locals has been the most difficult and unprofessional company I have ever dealt with.

  

  Business Response

  Date: 04/22/2025

  Hi ****,

  Thank you for taking the time to share your concerns and for giving us the opportunity to explain the situation regarding your account.

  We appreciate you hearing us out as we clarified that the $49.99 fee you were initially charged is the basic setup fee for the marketing campaign. This is a one-time fee that covers the preliminary setup of your online presence.

  As part of our internal process, we are currently reviewing the initial conversation you had with the representative who helped set up your campaign to better understand what was communicated at the time of enrollment. Transparency is very important to us, and we want to ensure that everything was handled properly.

  Regarding the charges you mentioned, we are actively looking into your account history. Based on our current records, the last successful charge on your account was the $49.99 setup fee. No additional charges have been processed since then. While we did attempt to collect the monthly recurring service fee, those transactions were declined and no funds were withdrawn.

  To assist in resolving this matter, we kindly ask that you send us a screenshot of the alleged charges totaling $700, as this will help us investigate further and validate any discrepancies that may exist. We are committed to getting to the bottom of this and ensuring that your concerns are fully addressed.
  

  Again, we sincerely apologize for any confusion or frustration youve experienced.

  Please be assured that we are treating your complaint seriously and will continue working with you to reach a fair and transparent resolution.
  Thank you for your patience and cooperation. We look forward to your response and the requested documentation.

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company ************************************** has been trying to cancel service and have our website domain be transferred to our new marketing team, but 411 is refusing to complete this task. I have cancelled and paid pro-rated fee's they asked for and still refuse to transfer the domain that I paid for. We have no contracts and this is very frustrating. They have tried for 3 weeks to use scare tactics and such which is illegal. We have been with 411 locals since 2015 and have always paid our monthly fee's we started having issues non stop since 2020 and just decided to finally take our business somewhere else where it is a better fit for our business. I do not recommend this company any longer

  

  Business Response

  Date: 03/24/2025

  Hi ****,

  Thank you for sharing your feedback, and we deeply apologize for any frustration this situation has caused. We understand your concerns regarding the domain transfer and service cancellation.

  Im happy to inform you that the domain transfer has now been completed successfully to the email address: **************************

  Please find the attached screenshot for your reference: ****************************

  We sincerely apologize for any delays or misunderstandings you experienced during the process. Our goal is always to ensure a smooth transition and clear communication, and we regret that we did not meet your expectations in this case.
  We value the time youve spent with us since 2015 and appreciate your feedback. If theres anything else we can do to assist, please dont hesitate to reach out.

• Initial Complaint

  Date:03/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I advertise my small business on ******************* 411 locals the company that I was trying out for more leads. To get more business did not work out. I could tell after the first 60 days there was no action being taking. They made a website in 30 seconds. While I was on the phone with them for my company and I asked them to take it down they would not take it down recently. I canceled with them in August-September of 2024. They keep threatening me to take me to collections and saying I owe all this money when I dont they call me over eight times a day from different numbers and texting me every day. They have been harassing me for months after I canceled. I did not sign a contract. I did not want their services anymore. They cannot take no for an answer. They even want to tell me that they wont be able to get their bonuses if I dont sign up with them. Ive tried to block most of their numbers. They just keep calling from different numbers. Its driving me insane I just got a threat today that theyre coming after me by reporting me to the *************. Ive had enough. I need help to make them stop. I have four kids a wife, and Im trying to run a business and this interrupts my everyday living. I have paid them around $500 for zero work that was completed and they just keep coming after me trying to get more money out of me. They even offered me a few free months service and I said no I dont want anything to do with you and your company. The picture I uploaded was roughly two months after I had canceled with them.

  

  Business Response

  Date: 03/10/2025

  Hi ****,

  Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience this has caused you. We understand how disruptive and stressful this situation must be for you, especially when you are managing a business and family.
  We want to assure you that we have added your number to our "Do Not Call" list to ensure that you will no longer be contacted by our team moving forward. We take matters like this seriously, and your feedback is important to us.

  We are sorry to hear about the issues youve faced with 411 Locals. Based on your description, it seems there have been serious miscommunications and unprofessional actions. Please know that we do not tolerate harassment, and we will work to resolve this issue as quickly as possible.

  If you are still being contacted or if there are additional concerns, please feel free to reach out directly to our support team so we can investigate further and ensure that these unwanted communications stop immediately.
  Again, we apologize for the negative experience and thank you for bringing it to our attention. We hope this action helps, and if there's anything else we can do to assist you, dont hesitate to let us know.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware of 411 Locals A Total Scam!If I could give zero stars, I would. 411 Locals is a complete scam that preys on small businesses. They spam call repeatedly, wasting our time and money, and once they rope you in, good luck trying to cancelbecause theyll ignore your requests and keep charging you.They promise marketing results but deliver nothing but headaches. Instead of driving real leads, they burn through ad budgets with useless clicks and fake traffic. Their customer service? Nonexistent. They wont reply to emails or calls unless theyre trying to bill you ********** yourself the frustration and stay FAR AWAY from 411 Locals. Do not trust them with your business!

  

  Business Response

  Date: 02/03/2025

  Hi ****, 

  Thank you for sharing your feedback. Were genuinely sorry to hear about your negative experience and fully understand your frustration. At 411 Locals, our goal is to provide real value by helping businesses grow through effective marketing. We take all customer concerns seriously and would appreciate the chance to address your specific situation.

  Please contact our support team directly at ********, and well work to resolve any billing, cancellation, or service-related issues. Your satisfaction matters to us, and we are committed to making it right.

  Weve attempted to locate the phone number and email associated with this inquiry but couldnt find any matching records in our system. Could you kindly provide some additional information related to your active or canceled account so we can investigate further and assist in resolving your concern? Thank you!

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22889203
  
  Thank you for your prompt response. I am writing to clarify and expedite the resolution of our complaint regarding the service and the difficulties we have encountered in canceling our account with ********************.
  The account in question is registered under the email *********************** belonging to ************* ********. However, effective immediately, I, ******** [Last Name], as the co-owner of ***************, will be taking over all communications related to this matter. Please update your records to reflect my email address for all future correspondence: *******************************************************.
  We insist on the immediate cessation of the use of any and all information, imagery, and likeness related to Sharks Concrete on your platforms as you do not have our permission to utilize them any longer. We also request a full removal of any information associated with our account from your databases.
  Additionally, due to the issues we've experienced and the failure to cancel our service despite multiple requests, we expect a full refund. Please consider this message a formal notice that we will be following up with a cease and desist letter from our attorney, ***** ****, should these matters not be resolved promptly.
  We appreciate your cooperation in resolving these issues swiftly.
  

  Best regards,

  ******** *******
  Owner, Sharks Concrete
  *******************************************************

   

  

  Business Response

  Date: 02/05/2025

  Hi ********,

  Thank you for reaching out. I sincerely apologize for the difficulties you've faced in canceling your account and any frustration this may have caused. I understand the urgency of resolving this issue.

  I can confirm that the account associated with the email ********************** and registered under ************* ******** , Account Name: ******************* has been fully canceled, effective immediately. Additionally, we have added your number to our Do Not Call list.

  
  Should you have any further questions or require additional assistance, please feel free to contact us.

  Customer Answer

  Date: 02/05/2025

  Complaint: 22889203
  
  
  I am rejecting your response because the attached screenshot clearly shows that the website ******************************** is still active and using our companys information without authorization. I need every single website falsely advertising Sharks Concrete under different names, phone numbers, and URLs shut down immediately.
  
  
  Because of your deceptive practices, I have already lost an $8,000 driveway project and have had multiple clients question our legitimacy. Your actions are directly damaging my businesss reputation, and I will not tolerate it any longer.
  
  
  Additionally, I demand a full refund as I have been trying to cancel this service since December, yet your customer service has been nonexistentfailing to respond until I was forced to escalate with this complaint. Your companys robo-calls have also been wasting our ****** Ads budget, and I have proof from my phone provider that these calls are being directed by 411. Because of your negligence, I have lost approximately $10,000 in revenue, advertising costs, and fees.
  
  
  I am not asking for anything unreasonableI expect a refund for the fraudulent charges by 411 as I am not the only business experiencing these issues. Furthermore, I want a permanent stop to any further attempts to manage or claim our ****** Business profile. Your company hijacks listings and holds them hostage, and I refuse to play these games any longer.
  
  
  I will give you one final chance to rectify this situation immediately. If my demands are not met, I will have no choice but to escalate this matter legally.
  
  
  This is your final warning.
  
  
  **** *******
  Owner, *******************
  

  

  Business Response

  Date: 02/06/2025

  Hi ********,

  We appreciate your prompt response and for bringing these concerns to our attention. We extend our sincerest apologies for the frustration this matter has caused and fully acknowledge the significant impact it has had on your business.

  To begin, we would like to confirm that the website you referenced, ********************************, has been taken down. For your reference, we have attached a screenshot confirming that the site has been deactivated: ****************************.

  This action reflects our ongoing efforts to address the issue at hand. We understand the importance of maintaining your business's reputation, and we remain fully committed to resolving this matter.

  In response to your request for a refund, we are currently reviewing the charges and service history in order to reach a fair and appropriate resolution. You will receive an email confirmation once this process has been completed, which we anticipate will take 3-5 business days from the date of this communication. We deeply regret the delays you have encountered in receiving the necessary support and are actively implementing measures to improve our customer service.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this company for SEO for 8 years and decided to try a new company. 411 locals required me to pay them$149.99 for them to transfer my website domain to the new company. I paid the fee on December 20, but 411 locals has not transferred my domain. Now, when I call any of the phone numbers I have for 411 locals, no one picks up the phone, as if they have blocked my number. I have emailed and called numerous times. I have spoken to retention specialists and agents and no one will transfer the domain. And like I had said, now, I can't even get through to them on the phone. Over the course of 8 years, I paid them thousands of dollars. The current issue is over the$149 to transfer the domain

  

  Business Response

  Date: 01/24/2025

  Hi ******,

  Thank you for reaching out, and I truly apologize for the inconvenience you've experienced. I wanted to let you know that we attempted to send the domain details to the email address linked to your account. However, we received an error indicating that ************************ has opted not to receive emails from 411Locals.

  I completely understand your frustration with the domain transfer process, especially after your long-term partnership with us. Please know that we are actively looking into this issue and will work to resolve it as soon as possible. To avoid further delays, I recommend updating the email preferences associated with your GoDaddy account so we can send the necessary details.

  Once again, I apologize for the confusion and inconvenience, and we truly appreciate your years of business. Feel free to reply here or provide an alternate contact method, and well prioritize resolving this for you.

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22853266
  
  I am rejecting this response because: 

  Will you please send the information to ************************** 

  And

  ******************************************

  Customer number *********
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 01/28/2025

  Hi ******,

  The domain has been successfully transferred to ************************* Kindly check your email for the invite and accept it at your earliest convenience. We did try reaching out to inform you via phone, but the call went to your voicemail. Could you please confirm if you've received the invite? Thank you.

  Here is the screenshot link for your reference:

  ****************************