Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Complaints
Customer Complaints Summary
- 222 total complaints in the last 3 years.
- 31 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
:September 22, 2023 my daughter sent me money from her Venmo account to my Venmo Account , I have tried reaching out to Vemo by the ?? and get some recordings that gives a message then hangs up. This was to pick up baby formula , that could not be found within 45 miles from her home and, when I went to use the money , she had sent whoever this Identiy Intelligence Scammer sorry no good for nothing had take her hard working money for her babies formula within 40 minutes !
Business Response
Date: 09/27/2023
Our records indicate this member signed up for IdentityIQ services through a third-party partner. We called this member on Sept. 25, 2023, and again on Sept. 26, 2023. They did not answer either call, and we left two voicemails. We addressed their request.Initial Complaint
Date:09/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never enrolled in this identity stuff. I applied for a loan and feeled out a questionnaire it asked for my tax score and I paid a dollar for it seen I couldn't get a loan and now I am being charged this week and I overdraft last week from similar charge.Business Response
Date: 09/27/2023
Our records indicate this member signed up for IdentityIQ services through a third-party partner. We called this member on Sept. 24, 2023, and left a voicemail. They emailed us and we assisted them over the phone on Sept. 26, 2023. We addressed their request.Initial Complaint
Date:09/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This morning at 5:06 am I got a notification saying I was charged $34.99 by identityiq.com even though I've never used their service. I want my money back. I've called and it said, "this toll free number has been disconnected."This is ridiculousBusiness Response
Date: 09/22/2023
We called this member on Sept. 21, 2023, and spoke with them over the phone. We addressed their request.Initial Complaint
Date:09/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I noticed that since May 2023, this company has taken $34.99 out of my account. I thought it was my Hulu bill (which is around the same price). I changed my Hulu subscription and noticed the $34.99 still being withdrawn. When I actually looked at my account, it showed ********************** IQ. I dont not know who or what this is.Business Response
Date: 09/27/2023
Our records indicate this member signed up for IdentityIQ services through a third-party partner. We attempted to call this member on Sept. 22, 2023, and left a voicemail. We called them again on Sept. 26, 2023. They answered and disconnected the call. We called them back and left a voicemail. We addressed their request.Customer Answer
Date: 09/27/2023
On 9/27/2023 at 10:37am I Called ((***********************************) per email that I received on 9/22/2023, but the phone kept ringing and there is no voice mail to leave a message.
On 9/26/2023 at 12:01pm, Message left from this company asking me to call them back at ************.
On 9/27/2023 at 10:42am, I called ************ and the phone kept ringing and there was no voice mail to leave a message.
Initial Complaint
Date:09/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has charged my PayPal for ***** on the 15th of September 2023. I haven't a clue who this company is, what services or products they provide etc. I've never once signed up for any accounts with this company so I don't know how they got my PayPal information or why they are charging me. I have filed a dispute with PayPal but its currently still under investigation.Business Response
Date: 09/18/2023
We called this member on Sept. 18, 2023, and spoke with them over the phone. We addressed their request.Initial Complaint
Date:09/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has charged my PayPal account several times in the amount of $34.99. Each time I have disputed the charge and was refunded by PayPal. I have never done business with this company and have not signed up for any service they provide. The most recent charge was yesterday Sept 8th 2023. I have tried to find a way to call them to stop the charges but after going through several automated steps it asks for an account number. I do not have one.Customer Answer
Date: 09/11/2023
I was contacted by phone this morning by a representative from Identity Intelligence. They have completely resolved this complaint. I am very pleased with their timely response.Initial Complaint
Date:09/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Failed to identify themselves before taking my Info signing me up for a membership and investigating my credit. All I was trying to do was pay a ******* phone bill.Business Response
Date: 09/13/2023
This member called us on Sept. 8, 2023, and we canceled their account. We reached out to this member on Sept. 8, 2023, and left a voicemail. We called them again on Sept. 11, 2023, and they requested we call back the next day. We called them on Sept. 12, 2023, and left a voicemail. We addressed their request.Customer Answer
Date: 09/15/2023
They have charged my account again as of *************** have 2 charges on my credit card from them that hasn't been rectified. Also they are sending me emails as a new customer.this business didn't cancel my subscription on my initial call like they asked then I called back and they said it was canceled.seems they must have reopened it bc I am being charged again.
I am canceling that credit card and my next step is filing charges
Customer Answer
Date: 09/15/2023
Complaint: 20575004
I am rejecting this response because:They have charged my account again as of *************** have 2 charges on my credit card from them that hasn't been rectified. Also they are sending me emails as a new customer.this business didn't cancel my subscription on my initial call like they asked then I called back and they said it was canceled.seems they must have reopened it bc I am being charged again.
I am canceling that credit card and my next step is filing charges
Sincerely,
*************************Business Response
Date: 09/18/2023
We called this member again on Sept. 15, 2023, and left a voicemail. We called them again on Sept. 18, 2023, and spoke with them on the phone. They disconnected the call. We encourage this member to call the customer service manager back if they seek further assistance.Customer Answer
Date: 09/19/2023
This was not resolved.
They keep calling me in the middle of the day when I am a driver.it is forbidden to talk and drive with the Company I work for.
I was held on the phone by this co.pany long enough to miss my interview for another job where I might have been able to answer your call in the middle of the day.but this is not the case.
This company should not be scamming people to stay on their phones to check their credit when the caller needs to be somewhere else.also I told her to cancel anything she signed me up for and she failed to do so
Initial Complaint
Date:09/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is trying to charge my credit card every few days even though I sent them within the allotted time that I didnt want to pay for their service plans after the free trial.Business Response
Date: 09/11/2023
We have no record of this member calling our ********************* We called them on Sept. 7, 2023, and Sept. 11, 2023. They did not answer either call, and we left two voicemails. We sent a follow-up email updating them on the status of their account and requested they contact us if they require further assistance. We addressed their request.Customer Answer
Date: 09/12/2023
Complaint: 20568131
I am rejecting this response because: They are still trying to take money out of my apple account! The last attempt was yesterday. I cannot pay off my Apple Card due to this!
***************************************Business Response
Date: 09/14/2023
We made two additional attempts to contact this member, once on Sept. 13, 2023, and again on Sept. 14, 2023. We also sent an additional email. We encourage this member to contact our customer care manager if they need more assistance.Initial Complaint
Date:09/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a trial of IdentityIQ for 7 days .....I have tried numerous times and several hours on the phone to have this canceled as I do not need it. this has been days. There is no way to reach them online, and they cannot cancel on the website Since May 28 They have tried to take money out of my account 14 times amount of 3 I have attempted to reach them and I can never get tthroughBusiness Response
Date: 09/11/2023
We have no record of this member calling our ********************* We called them on Sept. 7, 2023, and Sept. 11, 2023. They did not answer either call, and we left two voicemails. We sent a follow-up email updating them on the status of their account and requested they contact us if they require further assistance. We addressed their request.Customer Answer
Date: 09/30/2023
I am sorry I never saw this email until today I never recieved a call from this business I spoke to an agent 2 different times through chat then called corporate and was told there was nothing they could do for me.... please reopen thisBusiness Response
Date: 10/06/2023
We called this member two more times on Oct. 4, 2023, and Oct. 5, 2023. They did not answer, and we left two voicemails. We also sent a follow-up email. We encourage this member to contact the *************************** manager for further assistance.Initial Complaint
Date:09/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has charged my account $34.99 and continues to keep trying to attempt taking more. I've had to move all my money to savings and order a new bank card. I never ordered this product or service nor do I know what it does. I've called several times to no avail. They just give you the run around and eventually hang up. My bank is aware and I hope they are stopped for what they are doing. The best part is they claim to be a fraud protection company! * Picture shows bank statement. 8/13/23 and as you can see it put me in the red so I had fees for insufficient funds also.Business Response
Date: 09/08/2023
Our records indicate this member signed up for IdentityIQ services through a third-party partner. We called them on Sept. 6, 2023, and Sept. 7, 2023. They did not answer either call, and we were unable to leave a voicemail. We sent a follow-up email regarding our attempt to reach them, and requested they contact us if they need further assistance. We addressed their request.Customer Answer
Date: 09/23/2023
Unfortunately my phone was compromised and I didn't receive you email until I got ni.ber back yesterday 22 September
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