Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $34.99 per month for the past Year. I did not authorize the payment. I've had by card replaced, and yet, this is still being deducted from my account. I called and customer service says I do not have an account. Yet, I am being billed.

  

  Business Response

  Date: 09/08/2023

  Based on the information provided to the BBB, we have no record of this customer being an ******************** member. They did not provide a valid number to the BBB for us to reach them at. We sent them an email requesting they contact our customer service manager. We addressed their request.

  Customer Answer

  Date: 09/23/2023

  This has not resolved. 

  The company continue to bill my bank account. 

  Bank of America customer support has let me know that this is a fairly COMMON complaint and problem with this particular company.

   

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I called this company and I spoke with *********************. I thought I was calling agency that I thought was a medical debt collections account after a it came up on my credit report. I was stupid and clicked on a sponsored link vs the actual company. Now Im signed up for a monthly subscription that I cant cancel. 1st red flag, they asked for payment and ************ implied he was the debt collection agency and this was their policy. I declined further payment as this seemed unethical and again predatory, and said I would callback. I got an email Im this time stating I was signed up for a monthly subscription for their services. I called back and asked to be transferred to ************, who was incapable of providing me prof that indeed my subscription that I did not consent to was canceled. I was supposed to be transferred to costumer service to cancel since ************ didnt have have the authorization to send me email confirmation. However, he told me Ive put the cancellation request in twice after that ************ so kindly hung up on me.

  

  Business Response

  Date: 08/28/2023

  Our records indicate this member signed up for IdentityIQ services through a third-party partner. We called this member on Aug. 24, 2023, and left a voicemail. We called them again on Aug. 25, and spoke with them over the phone. We addressed their request.

  Customer Answer

  Date: 08/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea what this is, but they took ***** out my paypal. I did not approve this, or purchase anything from them. I want my money back. How are they able to do this?

  

  Business Response

  Date: 08/23/2023

  Our records indicate this member signed up through a third-party partner. We called them on Aug. 17, 2023, and their voicemail was full. We sent a follow-up email regarding our attempt to contact them. We called them again on Aug. 22, 2023, and we left a voicemail. We sent a second follow-up email requesting they contact us if they need further assitance. We addressed their request.

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of the transaction: 7/25/23 - Amount of money you paid the business: $34.99 - What the nature of the dispute is: I never signed up for this service nor did I authorize the company to charge me $34.99 - Whether or not the business has tried to resolve the problem: No, I tried to login to "my" account and I do not even have an account. I put all of my details in to see if I could login and resolve the problem and it said "invalid user details" when I put my information in for "forgot user name"

  

  Business Response

  Date: 08/18/2023

  Our records indicate this member signed up through a third-party partner. We were unable to contact them via phone. We emailed them on Aug. 15, 2023. We sent a follow-up email on Aug. 16, 2023, and didn't get a response. We addressed their request.

• Initial Complaint

  Date:08/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Identity Intelligence: I have never heard of this company and then my card shows a $34 and a $36 charge from them. I want my money back since I never authorized these charges

  

  Business Response

  Date: 08/15/2023

  Our records indicate this member signed up through a third-party partner. We called them on August 11, 2023, and again on August 14, 2023. They did not answer either call and their voicemail was not set up. We sent follow up emails after both calls. We addressed their request.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company [Identity IQ, com; located in ********* , ** has been accessing my bank account and taking money every month. I had eye surgery last fall and still continue to have difficulty with my vision. i questioned several charges found on my bank statement; and it was not until my husband took me to ***************** and sat down with a personal banker that I discovered that for the last year; if not more, unauthorized money has been coming out of my bank account. The amount of their transaction is **** /month,

  

  Business Response

  Date: 08/11/2023

  This member signed up for IdentityIQ services through a third-party partner. We called them on August 8, 2023, and August 10, 2023. They did not answer our calls, and we left two voicemails. We addressed their request.

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being charged $34.99 per month for the past 3 months for a charge I did not authorize. Unable to reach company to stop this process

  

  Business Response

  Date: 08/08/2023

  Our records indicate this member signed up through a third-party partner. We have no record of them calling our ********************* We called them on August 4, 2023, and August 8, 2023. They did not answer either call, and we left two voicemails. We addressed their request.

• Initial Complaint

  Date:08/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jul 26, I was coerced into creating an account with ******************** for a rental that, upon researching after the fact, wasn't available for for rental. I tried for days to try to cancel the account, but they kept asking questions that had no relevance to identity (like my checking account info, which they shouldn't have). Preventing me from canceling my account. I'd like my account canceled and a refund of all payments made.

  

  Business Response

  Date: 08/07/2023

  IdentityIQ services are not advertised or promoted on *********** Indeed, Zillow or similar sites that request credit information to verify employment or qualifying for a new rental agreement. If someone is enrolling in IdentityIQ services because they were told to do so for verification of employment, rental agreement qualification or something similar, it is potentially a scam. Our records indicate that this member called our ******************** on August 3, 2023, and their request was addressed at this time. We called them on August 3, 2023, and again on August 4, 2023. They did not answer either call, and we left two voicemails. We addressed their request.

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was directed by GetMortgageReady.com to create an MyScoreIQ account (owned by *********************. There is no way to cancel ******************, as other reputable services allow (myFICO, Experian, etc.). You are required to call, which I have tried multiple times. I place on a long hold, only to have an automated message come on saying that due to technical problems, we are unable to answer your call, and to call back in 10 min or leave a message and someone will get back to you within the hour. This is, without a doubt, a tactic used to deter people from canceling their service. And is a horrible business practice. I am not seeking financial restitution. Merely cancel my subscription, and make canceling subscriptions much easier. There is no good reason why this business should be accredited by the BBB.

  

  Business Response

  Date: 08/07/2023

  This member called our ******************** on August 2, 2023, to cancel their account. We called them on August 3, 2023, and August 4, 2023. They didn't answer either call, and we left two voicemails. We sent a follow up email requesting they call our ******************** manager if they need further assistance. We addressed their request.

• Initial Complaint

  Date:08/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized charges were taken out of my account on July 23. $24.99 This membership was cancelled in May 2023 before trial ended. Refund the charges immediately and cancel my account, delete all personal information you have stored for my name. Additionally- even though money was withdrawn on July 23, there is no account on file for me to log into. When I request "forgotten" username or password I get an error message.

  

  Business Response

  Date: 08/07/2023

  We called this member on August 3, 2023, and August 4, 2023. They did not answer either call, and we left two voicemails. We sent them an email updating them on their account, and requested they reach out if they need further assistance. We addressed their request.