Business Profile
Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Complaints
Customer Complaints Summary
- 222 total complaints in the last 3 years.
- 31 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Identify IQ charged my account for 5 months with no authorization to do so and I need a refund. I have no account with these people.
Business Response
Date: 02/13/2023
This member called our customer support team on Feb. 11, 2023, and the request was addressed. We called and spoke with this member over the phone on Feb. 13, 2023. We addressed their request.Initial Complaint
Date:02/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Feb 07,2023 $34.99 was taking out of my account. I didnt sign up for this Service. Would like to have my money back. Ive call multiple times to the number I found for them with no luck on getting someone to resolve this issue.Business Response
Date: 02/13/2023
We have no record of this member calling in. We called them on Feb. 10, 2023, and left a voicemail. We called them again on Feb. 13, 2023, and spoke with them over the phone. We addressed their request.Initial Complaint
Date:02/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed a collection account on my credit report for 85 dollars and called the number provided to pay the whole amount in an effort to remove it from my credit report. I spoke to someone from Identity IQ who stated they would need to charge me a dollar to pull my credit report and I gave them my credit card info to do that. The person went on to say their company helped remove collections from customers credit report and told me there was a fee to do that and told me not to pay the past due amount due to the fact it would stay on my credit report whether I paid it or not. The person continued to try to offer me their services in which I applied I wasnt looking for any type of services and that I just wanted to take care of the 85 dollar balance. Again he attempted to offer services and at that point I hung up the phone and never agreed to anything. When I received my credit card statement I noticed a charge of $19.99 in which I never agreed to. I have since called them to cancel a service in which I never agreed to in the first place. I believe this company uses shady tactics in an effort to mislead people in order to gain their credit card numbers and make fraudulent charges for services not rendered.Business Response
Date: 02/13/2023
We do work with third-party vendors. Our records indicate that this member signed up through a third party. We called this member on Feb. 9, 2023, and again on Feb. 10, 2023. They did not answer either call, and we left two voicemails. We addressed their request.Customer Answer
Date: 02/14/2023
Complaint: 19366763
I am rejecting this response because this company is not taking responsibility for the actions of the third party whom they claim they work with and that I signed up with. I never agreed to sign up for any services and was asked for my credit card number for a one time fee of one dollar to pull my credit report. The business practice of the third party they claim to work with has shady business practices at best!! I dont answer potential spam calls so that is the reason the phone calls went unanswered. Why would I want to speak to someone who scammed me and that blames a third party????? I received my money back from my credit card company so I consider this matter done. I wanted to let the BBB know that this company is a scam in the way they do business.
Sincerely,
*********************Business Response
Date: 02/16/2023
We reached out to this member three times - Feb. 9, 2023, Feb. 10, 2023, and Feb. 14, 2023. We encourage this member to contact the *************************** manager on the direct line provided for further assistance.Initial Complaint
Date:02/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Okay so I decide to check my bank balance on a whip to make sure I have enough money left for the rest of the week when I get a $35 charge from a company that I havent heard of ever, and then when I do some digging, turns out I didnt really have a real account, they just had my information, and the I had to reset my password which I dont believe existed, for to my login. Which, by the way, I have never logged into before. My user is also suspicious because it was my email, which is something that I would never do. They also had to me enter the last four digits of my social a bunch of times to prove my identity which was unsettling. But long story short, this company charged me $35 for a subscription I had never signed up for. And they somehow had my data. I want a full refund at least for this experience, and awful invasion of privacy. Im extremely unhappy with them right now. This is the last thing that I needed/wanted.Business Response
Date: 02/08/2023
We called this member on Feb. 6, 2023. They did not answer, and the voicemail was full, so we were unable to leave a message. We called them again on Feb. 8, 2023, and spoke with them over the phone. We addressed their request.Initial Complaint
Date:01/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This mishap is a lot of wasted time trying to reach this business to a live person to talk to. In the event I requested for a personal loan to be sent to this page to fill out a credit report for 1 dollar to obtain my score. I never ask for a membership to process such request to protect my identity at all. Since this error my bank informed me of the attempts made to withdraw money. I tried to call your put on hold for 20 minutes or longer. My call transfers to a voice mail. No response in a period of two weeks now. I try to log in my account is locked out. The number printed on this form is to follow up on to reach support is no response. Could someone look into this matter is annoying.Business Response
Date: 02/02/2023
We spoke with this member over the phone on Feb. 2, 2023. We addressed their request.Initial Complaint
Date:01/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
U can sign up online but there is no way to cancel online as it is only by phone to cancel. The phone line is long wait n get cut off etc NO CALL BACKS AS REQUESTED. Need a refund of previous charges n to cancel the service!!Business Response
Date: 02/02/2023
Our records indicate this member's account has been canceled with Nov. 25, 2022. We called this member on Jan. 31, 2023, and again on Feb. 1, 2023. They did not answer either call, and we left two voicemails. We addressed their request.Initial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
IdentityIQ won't allow me to cancel their service and keeps attempting to charge me money for their service. Somehow they found out my new card number and charged me ***** twice.Once using my old and new card numbers.Business Response
Date: 01/31/2023
We have no record of this member calling in to cancel their account. We called this member on Jan. 30, 2023 and spoke with them over the phone. We addressed their request.Initial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charged for a service I never requested Charged 2 times $34.99 I want it back. I never asked for this service You stole from meBusiness Response
Date: 01/31/2023
We spoke with this member over the phone on Jan. 30, 2023. We addressed their request.Initial Complaint
Date:01/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is robbing people everyone please double check your accounts. These people charged my account on the 16th the 18th twice and the 19th for a monthly service fee of ***** the problem is I only have 1 account with them. Then when I question them and they find my card attached to someone else they playing dumb like they can't refund my money or remove my card from their system. If IM PAYING YOU TO MONITOR MY IDENTITY AND YOU ARE THE **** MESSING WITH MY ACCOUNT THATS A PROBLEM and then for someone else. Then the supervisor *** is a liar she has a work number or an employee ID number she gone give me her extension **** so I can call her back to complain to her! Omg can't get help protection or just plain Ole honesty but if they have a class action lawsuit I'm definitely standing in aggreance against these too. *** is one of the supervisors at the ******** location.Business Response
Date: 01/30/2023
We called this member, and spoke with them over the phone on Jan. 27, 2023. We addressed their request.Initial Complaint
Date:01/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cannot get to talk to anybody to cancel and get a refund. Every time I call they say there's a technical issue and they will call me back they don't. I have left messages nobody will call me back you also wait on the line and it says you can leave her number and they will call you back when it's your turn they don't ever call you back. I want a refundBusiness Response
Date: 01/23/2023
We attempted to call this member back on Jan. 12, 2023, from their callback request, and they did not answer. We called this member on Jan. 19, 2023, and again on Jan. 20, 2023. Their voicemail inbox was full, so we were unable to leave a message. We sent them an SMS notification via their voicemail box service. We addressed their request.Customer Answer
Date: 01/23/2023
Complaint: 18834153
I am rejecting this response because: I want to get a refund.
Sincerely,
*************************Business Response
Date: 01/24/2023
We called this member for a fourth time on Jan. 23, 2023, and spoke with them over the phone. We addressed their request.Customer Answer
Date: 01/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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