Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Complaints
Customer Complaints Summary
- 222 total complaints in the last 3 years.
- 31 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't know who you are or what your company is but you have been withdrawing from my account without my permission I am a disabled lady who's on a very fixed income and when you take out money without my permission you are taking medicine and food away from me and my emotional support cat. I don't know why you're doing this but I want my money back
Business Response
Date: 04/14/2023
We called this member on April 12, 2023, and again on April 14, 2023. They did not answer either call, and the voicemail was full, so we were unable to leave a message. We also followed up via text on the same dates, and did not get a response. We addressed their request.Initial Complaint
Date:04/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called the number online and it send me to another company who sell medical devices. The information on their website is has a false. If you have any questions, please contact IdentityIQ **************** at ************************************. Our Agents are available to personally assist you Monday to Friday 7:00 a.m. to 7:00 p.m. (CT) and Saturday 8:30 a.m. to 5:00 p.m. (CT). ****************************************** calling the number to cancel my account, I was sent to a recorded line which is another company who sell alert devices. Many older people could get scammed this way and this company would make it impossible to cancel any accounts created by them due to their practices. I had to ****** IdentityIQ actual phone number in order to get this information. "To cancel your IdentifyIQ subscription, you'll need to contact the IdentifyIQ customer service team on **************."They still have not provided me proof they cancelled my online account ACCT# **************.Business Response
Date: 04/11/2023
We spoke with this member over the phone on April 10, 2023. We addressed their request.Customer Answer
Date: 04/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:04/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a 1 week trail online. This company makes it extremely inconvenient to cancel. There is no option to cancel online even though when you signup it says in the welcome email that there is. The company forces you to call them to cancel but no one answers. Its giving 'Bait and SwitchBusiness Response
Date: 04/10/2023
We have no record of this member calling in to cancel their account. We called them on April 6, 2023, and again on April 10, 2023. They did not answer our calls, and we left two voicemails. We also followed up via text on the same dates, and did not get a response. We addressed their request.Initial Complaint
Date:04/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never applied or gave my card information to this application and now Im being charged $35 for something that is supposed to come out tomorrow. I did not do this, and I would like a refund.Business Response
Date: 04/05/2023
We called and texted this member on April 3, 2023, and April 4, 2023. They did not answer our calls, or texts, and we left two voicemails. We addressed their request.Initial Complaint
Date:04/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Identity Theft IQ has taken money out of my account 2 different times now and I dont know why. I never signed up for the service, nor have I used it. Each transaction was $35 and some change and has caused my account to be overdrawn. The latest one was today for $34.99. I would like my money back for both transactions.Business Response
Date: 04/05/2023
We tried to call this member on April 3, 2023, but the number provided to the BBB is not in service. The number we have on file for this member is not in service. We sent two emails to them on April 3, 2023, and April 4, 2023, but haven't received a response. We addressed their request.Customer Answer
Date: 04/06/2023
Complaint: 19882922
I am rejecting this response because: I have a few questions. What were the phone numbers you were given?My main number is ************. That number should be in service.
Also, is this for the complaint about the charges from IdentityIQ.com? If so, I received the refund and I appreciate it.
Sincerely,
**********************************Initial Complaint
Date:03/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They took ***** out of my account twice. I didn't sign up for anything. And conveniently they can not issue a refund. O am vbeyond passed. It's say thy are a scam all over the internet.Business Response
Date: 04/03/2023
We called this member on March 31, 2023, and again on April 3, 2023. They did not answer either call, and we left two voicemails. We also sent them two text messages on the same dates, again with no response. We addressed their request.Initial Complaint
Date:03/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I notified the company through email I wanted to cancel my account. They sent an automated email saying I couldnt cancel online and had to call. When I called no one answered or responded to my voicemail. They have been trying to withdraw from my bank account multiple times over the past couple months against my consent. I work and am unable to keep calling.Business Response
Date: 03/22/2023
We called this member on March 20, 2023, and left them a voicemail. We sent them a text message on March 20, 2023, and communicated with them via text. We addressed their request.Customer Answer
Date: 03/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:03/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i have tried contacting this company for the past year. I am not able to cancel the subscription. they have been charging my account. i cannot cancel online and calling results in no answer. ACCT# **************Business Response
Date: 03/21/2023
We have no record of this member calling in to cancel their account. We called them on March 15, 2023, and again on March 16, 2023. They did not answer either call, and we left them two voicemails. We addressed their request.Customer Answer
Date: 03/21/2023
Complaint: 19591106
I am rejecting this response because: I have not received any refund or confirmation of cancellation. no Voicemails or calls received. no record of me calling them because they dont answer the calls. you stay on hold forever .Email is ***************************
phone is ************
Sincerely,
*********************************Business Response
Date: 03/23/2023
We called the number the member provided in their BBB response on March 22, 2023, and March 23, 2023. They did not answer our calls, and we left them two voicemails. We encourage this member to contact the *************************** manager for further assistance.Initial Complaint
Date:03/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I woke up this morning with a charge from this company on my credit card for $19.99. I never authorized this charge and need to be refunded for it. I tried to call the company but they were no help at all.Business Response
Date: 03/15/2023
We have no record of this member calling in to cancel their account. We called them on March 14, 2023, and again on March 15, 2023. They did not answer either call, and we left two voicemails. We texted them on the same days, and did not receive a response. We addressed their request.Initial Complaint
Date:03/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm being charged ***** a month on my card and I want it cancelled and refundedBusiness Response
Date: 03/06/2023
We called this member on March 3, 2023, and again on March 6, 2023. They did not answer either call, and we left two voicemails. We sent them a text message on March 6, 2023, and assisted them via text message. We addressed their request.
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