We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Flamingo Las Vegas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 145 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We checked in on 02/24/2024. We were asked if we wanted housekeeping every day. We responded yes. On the evening of the 24th we tried to sleep, however the shower was dripping so loud that we could not get a good nights sleep. We folded a towel & placed it over the drain of the shower to muffle the sound. The morning of the 25th we found ******** from housekeeping, explained the ************* responded. " I have called that problem in several times and I will again" we phoned as well.We could not seem to get Wifi in our room so we spoke with the person in charge of **** and he tried to connect us. No go for our entire stay. The sink was clogged & water very slowly went down. The cold water faucet when turned on , the entire base turned with it.We had housekeeping on the 25th, however there was no housekeeping on the 26th & 27th.We phoned again on the 26th & reported it. It never happened. On the 27th again no housekeeping. So our trash was pilling up. We ran out of clean towels. Phoned again, at 3 o'clock in the am they delivered towels.So basically we truly did not get a good nights rest from Saturday through Tuesday.I have been to Vegas several times, mostly stayed at ******************************** before renovations. Was always run well. Never like this trip. I will never stay at the Flamingo again.If they want to give us 4 free nights without resort fees at a different Caesar property that would be fine, if not we are requesting a refund.

    Business Response

    Date: 03/05/2024

    Hello, 

    Please allow me to remove two more nights of resort fees a total balance of $90.60 

     

    Thank you! 

     

    Customer Answer

    Date: 03/06/2024

     
    Complaint: 21371890

    I am rejecting this response because:
    We lost a lot more, due to the non maintenance of our room. We didnt get one nights good sleep during our stay. Please consider another offer. 
    Sincerely,

    *****************

    Business Response

    Date: 03/21/2024

    hello

     

    we have removed 2 resot fees for the inconvence of the room issues 

    this is values in total of ***** off the bill and refunded back the geust card on 3/5/2024

    Customer Answer

    Date: 03/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:02/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed 18th Feb - 23rd Feb. I paid 475.5$ for the resort fee and deposit. After I checked out they charge me additional 200$ saying that its a resort fee. So I called billing department. They keep saying that 475.5$ I paid when I check in was temporary holdback so it never paid and therefore I had to pay 200$. But that 475.5$ payment hasnt cancelled yet, and they keep saying the same thing! I really need 475.5$ back. I upload screenshot of payment but its in Korean currency

    Business Response

    Date: 03/04/2024

    Hello, 

    we only see a charge of $226.50 no other charge in our end. 

     

    Thank you! 

     

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We travelled to Vegas on February ***** th 2024. Room #***** and booking # ******. We did not have any hot water the entire stay. The front desk was notified and we were informed that at technician would be sent up. They did not send one. Our second issue was the room key did not function to open the hotel room door. We travelled to the front desk from the 15th floor and were told a technician was on the way. Upon returning to the 15th floor and waiting 20 minutes (no technician arrived). We returned to the front desk again. Upon speaking to the hotel desk manager, they informed me the all the resort fees would be waived for our stay. This did not fix our hot water issue, but was satisfactory with us that they would at least waive this fee. We have been home now for 7 days and have not seen any monies refunded to us. We are looking to have the resort fee waived in the amount of $141.14. Thank you,

    Business Response

    Date: 02/26/2024

    Hello ****,

    Thank you for contacting Flamingo Las Vegas. We greatly appreciate hearing our customers' feedback.  We utilize that feedback to ensure positive changes can be made so that you may have a much more enjoyable experience the next time around.  Rest assured we will make every effort to improve based on your feedback.

    We show that this was handled at the time of the visit with the Front Desk compensating you by removing 1 resort fee and a $30 Food and Beverage Credit. However, the Front Desk did advise us that the credit was refused. Although we regret that you did not completely enjoy your stay, we do feel that our compensation is a fair one and will not be offering any further compensation.

    We hope you can put this situation behind you.  We look forward to a fresh start in serving you again in the future.

    Kind regards,

    ********

  • Initial Complaint

    Date:02/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I arrived at the Flamingo, Las Vegas at approximately 11 PM (after checking in online for earlier in the day at 9 AM) and was informed that the room I paid extra fora strip view room was not available, and I was bumped down to a garden view. I was not offered any compensation for the discrepancy. The room advertised and listed in my receipt should be the room I am paying for.

    Business Response

    Date: 02/26/2024

    Good evening ********************,

    I sincerely apologize for the inconvenience caused to you at check in. 

    It is never our intention to downgrade our guests.

    I see you were given a $20 food and beverage credit and room changed to the original accommodation the next day.

    In addition to that, I have removed the resort fee from your first night stay.

    If you have any other questions or concerns, please do not hesitate to reach out.

    Best Regards,
    ***

    Customer Answer

    Date: 02/27/2024

     
    Complaint: 21329607

    I am rejecting this response because:

     

    Thank you so much for waiving the resort fee! Unfortunately, according to my itemized receipt that I have attached, the beverage credit was not applied to the charges I had on the receipt.

    ***********************************************************

    Business Response

    Date: 03/04/2024

    Hello, 

    Ill go head and remove one more resort fee. 

     

    Thank you! 

     

    Customer Answer

    Date: 03/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    ************************************************************

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We checked in on Wednesday, Feb 14th and out Feb 19th Dirty room (fridge still full of food)Each day had no hot water and could not take a shower.One day we went to shower at the fitness centre & another went to another hotel.Safe malfunctioned another day Not good enough.I went to the in house services twice a day for answers and most days was met with someone rude.The night before leaving I met with the manager who approved all resort fees waved, but guess what didnt happen when I checked out. Finding someone to rectify this was impossible, completely rude.

    Business Response

    Date: 02/26/2024

    Good evening **********************,

    I am so very sorry for the issues you had to deal with during your stay with us. 

    At this time, we have already issued a refund of 4 out of 5 resort fees due to your multiple issues.

    As a gesture of good will, I have removed and refunded the last one as well. 

    So, all resort fees have now been removed from your reservation.

    If you have any other questions or concerns, please feel free to reach out.

    Best Regards,
    ***

     

    Customer Answer

    Date: 02/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stayed at hotel 2/2-2/5/2025 to celebrate wedding in Las Vegas. No hot water each day. The first day I was told by customer service that it would be fixed within an hour. Second day - told it was being worked on and I requested my resort fee be removed as no hot water was unacceptable. They stated they would submit complaint and I would be contacted within a week. No response from anyone. I see 2 days of resort fee was not charged but I was still charged one day. The hold on my credit card remains 13 days after check out. Why?

    Business Response

    Date: 02/26/2024

    Good evening,

    I sincerely apologize for the issues you dealt with during your stay. 

    I have removed the last remaining resort fee on your reservation. You should be expecting a refund of $45.30.

    As far as the deposit goes, depending on the financial institution and card type, the amount of time it takes to receive your deposit back varies somewhat significantly. 

    Hopefully, you've received the deposit back by now. 

    If you have any further questions or concerns, please feel free to reach out.

    Best Regards,
    ***

    Customer Answer

    Date: 03/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No hot water during the whole trip. Never notified that there were prior issues with hot water, issue continues to persist for guests.

    Business Response

    Date: 03/05/2024

    Hello, 

    We will remove 2 nights of resort fee due to the water issues. 

     

    Thank you! 

     

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stayed at the Flamingo from Sunday 4th February until Thursday 8th February, during first 2 nights there was no hot water provided by the hotel. I was also told this was a sphere view when checking in, which it wasnt. I went down to in-house services on 3 occasions to be told to keep the shower running and it may get warm. Which it didnt, I also then tried to visit in house services again but this desk has been almost permanently closed since. Room ***** Thoroughly disappointed with my stay at the Flamingo and the overall poor resolution provided, no offer of a room change at any time, quite simply a shocking customer experience and not of the standard Id expect given my first visit to Las Vegas.As a basic service hot water must be provided no matter the level of hotel this is a basic requirement.

    Business Response

    Date: 02/26/2024

    Hello *****,

    Thank you for contacting Flamingo Las Vegas. We greatly appreciate hearing our customers' feedback.  We utilize that feedback to ensure positive changes can be made so that you may have a much more enjoyable experience the next time around.  Rest assured we will make every effort to improve based on your feedback.

    We show that this was handled at the time of the visit with the Front Desk compensating you by removing all resort fees. Although we regret that you did not completely enjoy your stay, we do feel that our compensation is a fair one and will not be offering any further compensation.

    We hope you can put this situation behind you.  We look forward to a fresh start in serving you again in the future.

    Kind regards,

    ********

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed at flamingo hotel from 2/2-2/5/24. Checked in on Friday and by Saturday had no hot water. Was never notified regarding the issue. Went to hospitality and was only credited $40 for resort fees. Was told they were crediting $20/day toward resort fee credits. They said that was part of the water usage. Ver dissatisfied. They never apologized and feel like more should have been/be done for the inconvenience. I am very unhappy and will never stay there EVER again. Room was old pillowcases were dirty. No outlets by bed. Just horrible. My total to stay was $750 I should have been comped at least 1day since I had no hot water for 2!!!

    Business Response

    Date: 02/07/2024

    Hello, 

    I removed $150 from the bill due to hot water issues, please allow 3 to 5 days for refund to post. 

    Thank you! 

     

    Customer Answer

    Date: 02/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not one to complain, but when it comes to necessities of life the Flamingo hotel Las Vegas needs to be condemned..we are currently staying in a room that hasnt had hot water at all as well as ********* are plugged and rooms are dirty. As we pay a nightly fee of $45 US for resort fees, you would think at least hot water would be included. Very dissatisfied and hoping the can make it right for a bummed out tourist

    Business Response

    Date: 02/07/2024

    Hello, 

    I removed 2 nights of resort fees, sorry for the inconvenience you experience

     

    Thank you! 

     

    Customer Answer

    Date: 02/21/2024

    This complaint has been resolved to my satisfaction with gratitude

    thankyou

Flamingo Las Vegas is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.