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Find a Location

Flamingo Las Vegas has 1 locations, listed below.

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    Business ProfileforFlamingo Las Vegas

    Hotels

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 19 Customer Reviews

    Customer Complaints

    142 complaints closed in last 3 years

    77 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3555 Las Vegas Blvd S, Las Vegas, NV 89109-8901
    BBB File Opened:
    2/1/1986
    Years in Business:
    54
    Business Started:
    2/1/1970
    Business Started Locally:
    2/1/1970
    Date of New Ownership:
    9/14/2007
    Business Incorporated:
    9/14/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Flamingo Las Vegas Operating Company, LLC
    Contact Information

    Customer Contact

    • Ms. Celina Valdez, Member Services Representative
    • Ms. Nikki Borino, Regional Manager
    • Ms. Kristine Johnson, Member Services Representative
    • Mr. Bill Sattler, Director
    Additional Contact Information

    Fax Numbers

    • (702) 733-3110
      Primary Fax

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    142 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Good Evening. I am writing because I visited your resort for the first time the last few days. My partner and I were celebrating our anniversary and I signed up for ****** rewards to try out your property. I paid for a Flamingo Room strip view two queen room because I wanted a nice room with a view. This is something that I paid more money for and did not want a standard room. Unfortunately, we were put in a one bed room 4173 in the habitat building. We had no view of *********, and could only see the top of a building on the 4th floor. This was not what I paid for at all. We were both overall happy with our stay and would like to come back again. However, I honestly dont believe that I should have had to pay for a strip view room when that is not what we received. I hope you are able to look into this and maybe issue me a partial refund. I attempted to contact you directly via email and was given reference number but nobody ever responded back. Thank you kindly for looking into this.
    Read More

    Customer Reviews

    19 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Elizabeth R

    1 star

    03/21/2024

    During our six-night stay at the Flamingo for a wedding (with 30 guests), both the bride's AirPods and the groom's backpack, containing valuables (such as his laptop), were stolen from their room in the middle of the night. Security admitted to vulnerabilities in room access due to a lack of lock block usage. They also disclosed the absence of hallway and elevator cameras. Additional attempted break-ins were reported by other guests from the wedding party and no response was given by the Flamingo. The bride's family is understandably enraged by the intrusion while she was asleep. Fortunately, stolen items were near the door, indicating a quick exit by whoever broke in. The bridal party also witnessed a man trying to open several doors and again, no response from the Flamingo. The hotel's response to these incidents lacked urgency and empathy, showing a complete disregard for guest safety. Their failure to promptly investigate or implement security measures is appalling, disheartening and quite frankly it is disgusting. This negligence tarnishes the Flamingo's reputation and underscores the need for improved transparency and accountability regarding guest safety.

    Local BBB

    BBB of Southern Nevada, Inc.

    BBB Reports On

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