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Business Profile

Glass Coating and Tinting Materials

InstaTints

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Coating and Tinting Materials.

Complaints

This profile includes complaints for InstaTints's headquarters and its corporate-owned locations. To view all corporate locations, see

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InstaTints has 2 locations, listed below.

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    • InstaTints

      7121 W Craig Rd Ste 113 Las Vegas, NV 89129-6038

    • InstaTint

      138 Holly Terrace Sunnyvale, CA 94086

    Customer Complaints Summary

    • 164 total complaints in the last 3 years.
    • 162 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered window tint two months ago and been given excuse after excuse on why my order hasn't been filled yet. Asked for a refund and was offered 25% off the order and I refuse d it and asked to cancel my order and give my money back. Now they refuse to respond back to me at all. In the last couple months they have over 200 reviews for the same issue.

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2024, we ordered window tint for our vehicle from Instatint online. We ordered 2 pieces, for the front door windows. We paid $146.14. It took over a month to receive the product. We installed it on the front windows of our truck, it was a little difficult but we got it on and flush. When we rolled the windows down, the tint got stuck in the window and jammed and bent the tint. This caused bubbles and it wouldn't cling to the windows. We purchased a warranty that said 100% money back guarantee. I emailed in November and didn't hear back. I waited until January and emailed again and finally got a response but was told they would not give a refund. I sent photos of the damaged tint. They said they would send new tint that would be guaranteed to work.I have yet to receive anything from them. I however would never put this product back on my vehicle, it would ruin my window motor, if not right away, it eventually would do damage. The product is garbage. I have argued since January. They claim they do not offer refunds at all. This company is a complete fraud and we fell for it. I turned it into my credit card company but missed the cutoff for claims by one week. Sadly they go by purchase date, not when the product is actually received so we are out almost $150.

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered window tint and received a confirmation number. My credit card was charged but I have not received my order. I have tried contacting the company multiple times with no response

    • Initial Complaint

      Date:05/05/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on 3/16/25 Insta tints product. I have contacted them numerous times via email to inquire about my order and was told that it is in production. Next email stated that they had an issue with the material to make their product. The excuses have continued. I believe 7 weeks is enough time to deliver on a product that they advertise will be shipped on 7-10 business days. I am requesting a refund due to breach in contract.

      Customer Answer

      Date: 05/15/2025

      Above is the only correspondence received from Insta Tints 

    • Initial Complaint

      Date:05/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Basically giving the run around. Keeps telling me take care working on the order but keep running into delays and refusing to cancel the order because they claim that the order was already started but keep telling me it hasn't been made yet. The order was done March 17th and you can see from the email they still haven't even started with the order.

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this product february 6th, i emailed about a month after it was ordered and the response said it would ship out soon and it arrived over two months later. I went to install the product it did not fit my windows. i emailed the company again requesting a refund and they are only willing to send a replacement product that is going to fit the exact same way. ive been emailing ******* for almost two weeks now and am furious that i spent over $150 on this product that took almost three months to arrive, it didnt even fit and i cant even get a refund.

    • Initial Complaint

      Date:04/29/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered product on October 21st 2024 with credit card. there was no update as to what was going on with my order, i reach out on 12/10/24 trying to track down my order. was told its not processed yet. reached back out on January 7th 2025 for an update and them was never replied to again. I was sent this link for tracking purposes : ***************************************************************************************************** i let them know that this was for a whole different product and was not delivered to the address anyway, they asked me to check my local post office, and to contact fed ex. all came back with no resolution. Ive attached email conversations that show no response or attempt to make this right. I have attached email conversation with this company.

      Customer Answer

      Date: 04/29/2025

      Here are the emails I reached out to. 

       

      ************************************************

      Instatint Support <***************************************************>

       

      Instatint Support <***************************************************>

      Customer Answer

      Date: 05/19/2025

      attached are screenshots of the latest correspondence with the company.

      Customer Answer

      Date: 06/03/2025

      ************************************************ -***** ****

      Instatint Support ***************************************************

      ************************************************

       

      These are the emails I have been contacting regarding this issue.

    • Initial Complaint

      Date:04/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tint in February and the company said my order was waiting to ship, then they said they had to wait for materials and now, I do not get any responses from this company since the last email a month ago. I would just like my money back

    • Initial Complaint

      Date:04/25/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 30, 2025, I placed an order and spent $152.97 for their full package. On April 12, 2025, I reached out regarding the status of my order and was informed that some of their materials were damaged that caused a delay in production and it would be another 2 weeks before my order would be shipped. On April 19, 2025, I decided to go another route and emailed them to cancel my order. I have yet to hear anything from them. I have tried to contact them numerous times and still have not received any communication from them. I would like my purchase refunded.

    • Initial Complaint

      Date:04/21/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took my money never sent product order deleted

    InstaTints is NOT a BBB Accredited Business.

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