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Business Profile

Glass Coating and Tinting Materials

InstaTints

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Coating and Tinting Materials.

Complaints

This profile includes complaints for InstaTints's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

InstaTints has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • InstaTints

      7121 W Craig Rd Ste 113 Las Vegas, NV 89129-6038

    • InstaTint

      138 Holly Terrace Sunnyvale, CA 94086

    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 178 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/19/2024 order ***** was confirmed by this company for a set of tints for my 2020 Acura TLX sedan. The total cost was $188.47. The companys policy stated a lifetime guarantee for the product. It took multiple weeks to arrive and when I went to install the product they were clearly faulty and did not remotely come close to fitting. I promptly sent a message indicating this and was met with a generic email response to provide documentation which I eventually did. I was offered a replacement set at no additional cost at which point I asked for a refund instead and was never responded to again. I subsequently reached out to multiple times and each time was responded to again with the same generic email response, indicating there is minimal human response to customer service issues.

    • Initial Complaint

      Date:02/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order product from them 2 months ago And still havent received it they say its out for delivery but the **** tracking has said label created not in system for 2 months now And when asked for a refund they say they cant

    • Initial Complaint

      Date:02/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for window tints on 12/27/2024. Was advertised that order would be shipped in 7 days. I emailed 4 times and each time someone would reply that my order has been manufactured and that they'll mail would be shipping the order within the week. We're now going on almost 2 months with the same excuse and still haven't been sent my order. I requested they refund my purchase and they ignored my request and replied again that they'll mail were going to be sending my order. This is an ongoing scam they have going on because once I googled some reviews they do this often

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this product on 12/29/24. I emailed about 4 weeks later on 1/21/25 to see where my order was at. I was told that it was just shipped and system was waiting for a tracking number. I emailed again on 1/29/25 about my order, I got no response. As of 2/1/25 I still have no response on where my order is or if they actually shipped it.

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this product December 30 for ******. I have yet to receive a shipping date for the product and the company is not responding to my emails.

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent me the complete wrong product. After seeing it was wrong and in horrible condition. I emailed for a refund and to return there product. They request I unbox and take pictures to prove it didn't fit on the vehicle. I did what they asked and they responded they can't give a refund due the product being used. Now they will only offer a replacement, I really don't want there product after seeing how scratched it was do to poor packaging. I've asked for a refund several times and they refuse.

    • Initial Complaint

      Date:01/31/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: Aug13 2024 Amount of money paid to the business: $134.99 USD The product promised: InstaTint 1 Full Package (All Windows) The product was never delivered. Initially, when the contact was advised to wait, the business has been ignoring the issue and is not even refunding the money.

    • Initial Complaint

      Date:01/31/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just after Christmas 2024 I ordered a complete set of tints for my Acura, and was told there was a 2-3 week lead time to cut the product to spec. Its going on a month with no updates. I reached out numerous times to their email support and on Instagram, again, to no avail. No shipping info, updates, or anything. After reading similar stories on the BBB website, it appears many people have also had this issue. At this point I just want my money back. Terrible support, as in zero.

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for tint for our car in October 2024, we were told in December they were back ordered. We were told again that our order was shipped, but never was shipped. We asked for full refund. We never received a response. Now our order number doesnt bring up our account

    • Initial Complaint

      Date:01/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number ***** I purchased my window tint on 12/30/2024 and also paid extra for shipping. I still have not received my product. I email them and I get the same exact answer. Keep checking your emails for a tracking number. I requested a refund because they say you can receive a refund up to 30 days, well they said unfortunately we will not be able to refund your money at this time.

    InstaTints is NOT a BBB Accredited Business.

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